Futon Company Reviews 

15,810
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,503 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable store assistants who always provide helpful recommendations, ensuring smooth and pleasant in-store shopping experiences. Consumers consistently note that the purchased furniture is stylish, exceptionally comfortable, and features a robust construction designed perfectly for long-lasting daily use. Some reviewers were not happy with the external delivery service, mentioning unreliable schedules, constantly changing delivery dates, and careless handling from subcontracted couriers. Additionally, a few people experienced quite frustrating issues regarding overall product quality, explicitly noting missing assembly parts, misaligned drawers, or disappointing materials upon arrival.

What people talk about most

Product

Users describe positive interactions with product, highlighting well-made furniture, robust construction, and... See more

Quality

People report positive experiences with quality, often describing the furniture as well made, sturdy, and... See more

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and efficient handling.... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their welcoming attitude and... See more

Order

Reviewers share mixed feedback about their order experiences, highlighting both smooth transactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon moving into our new house, we were slightly taken aback by how pricey reasonably good quality furniture can be nowadays. We went to Norwich one day and stumbled upon the little Futon store —... See more

Company replied

Rated 5 out of 5 stars

Having already bought a Futon sofa bed for our 'Chillroom' which doubles up for visitors. We attempted to move our old sofa into our recently bought bungalow, unfortunately the old sofa wouldn't pass... See more

Company replied

Rated 5 out of 5 stars

We went to the Oxford shop to test out the futon we wanted and to see the cover colours in real life and the assistant was very helpful and knowledgeable. We were told it would be 5-10 working days... See more

Company replied

Rated 5 out of 5 stars

Very helpful member of staff in Bristol store when I went to see item of interest (bamboo shoe tower with mirror)..they ordered product for collection from another store (Solihull) where they were si... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories

Written by the company

Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(15,810)

2,463 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Interesting products

We bought a few interesting and good quality products from this company and we are planning to buy more, before moving to France. We did not have any issues with deliveries.

31 July 2026
Futon Company logo

Reply from Futon Company

Hi Adela,
Glad to learn of your great shopping experience. We look forward to your next visit!
Kind regards,
Prisca

Rated 5 out of 5 stars

Happy customer We are very pleased with our double…

We are very pleased with our double bed. It is very comfortable and stylish. It arrived promptly and was delivered efficiently with no fuss. Many thanks

20 July 2026
Futon Company logo

Reply from Futon Company

Hi Jane,
Pleased the Swift Bed Frame & PocketSprung Mattress are perfect for your needs.
Kind regards,
Prisca

Rated 3 out of 5 stars

I was surprised to be asked if I was…

I was surprised to be asked if I was enjoying my new order when it was not delivered yet,then when it was delivered a few days later I was asked for a time for another delivery,I told them I had already received it.
I would like to add the delivery men were very pleasant even although it was quite late.

1 August 2026
Futon Company logo

Reply from Futon Company

Hi Fiona,
Many thanks for your honest review - we will take on your feedback.
Best wishes,
Prisca

Rated 5 out of 5 stars

Fantastic

Fantastic! Easy to order, good quality and reasonable prices and delivery was quick and simple.

31 July 2026
Futon Company logo

Reply from Futon Company

Thank you for taking the time to leave us a brilliant review.
All the best,
Prisca

Rated 5 out of 5 stars

100%

The staff were ultra helpful from my initial ‘phone call through to both a delivery and a pick up at the Manchester shop.
The care instructions sent via email were clear and helpful. I am 100% happy with the Futon Co. I do however question their delivery company!

8 August 2026
Futon Company logo

Reply from Futon Company

Hi Linni,
We are pleased your had a great shopping experience with our Manchester Branch!
All the best,
Prisca

Rated 5 out of 5 stars

Great furniture ideas for a small humble abode.

Upon moving into our new house, we were slightly taken aback by how pricey reasonably good quality furniture can be nowadays.

We went to Norwich one day and stumbled upon the little Futon store — we left this place with their small catalogue full of inspirational ideas.

A week later, we had a sofa bed, entertainment unit, coffee table, a set of tall drawers for the bathroom and various other small oddities delivered to our new home, and we are very pleased with them all!

18 April 2026
Futon Company logo

Reply from Futon Company

Thank you for taking the time to leave us a brilliant review.
All the best,
Prisca

Rated 5 out of 5 stars

Efficient service

Efficient service . Delivered on time . Pleasant driver and member of staff who brought up the packages to the designated room.

1 August 2026
Futon Company logo

Reply from Futon Company

Hi Parvati,
Many thanks for sharing your great shopping experience with us!
Kind regards,
Prisca

Rated 1 out of 5 stars

After being a 3 time buyer of Futon…

After being a 3 time buyer of Futon Shop products, this time I am very disappointed. So much so I want to cancel (order not delivered yet) but I can't ahold of anyone on the phone and the email responses are all AI and canned, and not addressing my issue. Apparently, there is an unsatisfactory change in management.

14 August 2026
Unprompted review
Futon Company logo

Reply from Futon Company

Dear Michele,
Thank you for your review -our customer service email is manned, please contact us directly at help@futoncompany.co.uk for assistance.
Best wishes,
Prisca

Rated 5 out of 5 stars

Great service from Futon Company…

Great service from Futon Company Solihull. The team were really helpful, friendly and professional throughout. Excellent customer service and a very easy experience from start to finish. Would definitely recommend.

14 August 2026
Unprompted review
Futon Company logo

Reply from Futon Company

Dear Adam,
Thank you for taking the time to leave us a review.
We look forward to your next visit.
All the best,
Prisca

Rated 5 out of 5 stars

Collapsible hanging rails

I bought 5 collapsible 80cm clothes hangers. Absolutely brilliant items. Easy to put together (max 15 mins) They are sturdy, and look great in my spare rooms. I came accross them in a little hotel, where they were used instead of wardrobes and gave a Light airy feature to the room. Absolutely love them. Would order again from Futon Company, very easy to navigate website and brilliant purchase!

7 August 2026
Futon Company logo

Reply from Futon Company

Thank you very much for your great review.
All the best,
Prisca

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery

28 July 2026
Futon Company logo

Reply from Futon Company

Thank you Peggy for your 5 star rating.
We are pleased to learn the website is easy to navigate.
All the best,
Prisca

Rated 5 out of 5 stars

Love the Futon Company for small space…

Love the Futon Company for small space furniture. I decided on their sofa for practical purposes - multi-purpose, able to manover through small hallway as arrived dismantled, wonderfully cat-friendly (no arms to destroy, washable and replaceable covers and futons...) but it is also beautiful! Absolutely love it and solved my sofa quandary. Great delivery service too.

30 July 2026
Futon Company logo

Reply from Futon Company

Dear Victoria,
Many thanks for your kind words on the products in our range! Glad the Quad 3 Seater Sofa Bed is exactly what you need.
Kind regards,
Prisca

Rated 5 out of 5 stars

Lovely staff and shop

I often visit the Leeds Futon store to browse, buy or collect online purchases. Chelz and all the staff are always so lovely and helpful. It's a pleasure to shop here and the products are gorgeous

13 August 2026
Unprompted review
Futon Company logo

Reply from Futon Company

Hey Chrissy,
Thank you for your continuous support - we look forward to your next shopping experience.
Kind regards,
Prisca

Rated 5 out of 5 stars

Suki 2 Seater Birch Double Sofa Bed

I ordered the Suki 2-seater (birch) with the ultimate 3-panel futon mattress. It arrived earlier than expected and I received good communication from the delivery company about when it could be delivered. The futon was fairly easy to build, although two people were required when putting the large pieces together. The futon looks stylish and is comfortable to sit on, if a little firm (adding cushions helps). Friends slept on it for one night and said it was very comfortable. The futon was a few centimetres short of a double bed, but double bedding still fit well. I was worried the arm rests would feel in the way while sleeping but the guests had no complaints.

27 July 2026
Futon Company logo

Reply from Futon Company

Hi Alex,
Many thanks for sharing your brilliant review on your recent shopping experience with us!
Pleased all went all.
Kind regards,
Prisca

Rated 5 out of 5 stars

Beautiful product

The reactive glaze butter dish is lovely. The quality is great and I was spoilt for choice on colours. This was a gift and my daughter loves it. It's great that is it half size so can I in the fridge but looks lovely on the breakfast table. Really safely packaged by The Futon Company and arrived on time. Will be using this company again.

6 August 2026
Futon Company logo

Reply from Futon Company

Dear Lynn,
We look forward to your next order :)
All the best,
Prisca

Rated 5 out of 5 stars

Friendly and amazing service from Lisa

Friendly and amazing service from Lisa!

Thank you. Love this shop!

13 August 2026
Unprompted review
Futon Company logo

Reply from Futon Company

Dear Jan,
Many thanks for leaving us a fantastic review.
We will be sure to forward this to Lisa :)
All the best,
Prisca

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