Furniture Village - Reading Reviews 

Friendly and informative regarding our needs.Valentino was great at answering all our questions my only slight criticism was that the app for tracking the delivery was not working and I did have to keep altering my work day because of it. However when it was delivered Rob and his assistant were very efficient and friendly.

Very bad aervuce by your staff member Valentiono.
He was rude,cutting out, not listening properly to our queries.
We were buying expensive stuff and he didnt bother to ask us any drink or any thing for out of courtesy,
If you go to other retailers theu always ask for refreshments.
I have no idea where is my order is.
I haven't got any email.
So disappointed
Thanks

Good service, detailed explanation to the products in the showroom.

The sales team were very helpful, the wait for delivery was short, the delivery guys were very friendly and fitted the items together without any problems.

Very friendly, Helpful knowledgeable staff.. No rushing. Including a bonus discount for shopping there before

Good quality furniture and friendly staff specialy Kira and friendly delivery service very professional staff specialy Jay and Andy well done boy's

Mark was absolutely brilliant, really helpful and patient with me whilst choosing!

Lovely experience today at the reading branch purchasing a sofa & chair for my elderly mum.
We were greeted by Marky and found him very helpful & patient.
Thank you for a great shopping experience!

Fantastic customer service supported all the way with our needs from choosing the right furniture to getting it delivered before expected time. Top retailer

Very helpful delivery men, couldn't do enough for us, came on time, excellent service.

Staff were very helpful,with no pressure. Nice experience.

My partner and I were browsing for a new mattress when we were approached by Steve. He was extremely informative, helpful and friendly. We had decided on a mattress and came back a few weeks later to purchase it. We found Steve again and he helped us with everything and explained everything perfectly. Amazing customer service!

Had a lovely experience shopping for a new sofa to outfit our new house. We were helped by the amazing Marky Pitt who was extremely helpful and very kind throughout the whole process.

I ordered my wardrobes a long time ago. FV rang and booked them to be delivered and fitted at my home on the 15th of April 2026.
When the fitters arrived, they put one set together, but a major part of the build was broken so they couldnt put the second set together.
I hadnt heard anything about the broken part being replaced and my wardrobes being build for over 2 weeks so i called them. 3 days later they email me saying they want photos of the damaged part. I am very, very unhappy that this is taking so long, and not even an apology or talk of a new date.
I am so disappointed with Furniture Village and the way this matter has been dealt with.

We had a fantastic experience at Furniture Village, and a big part of that was thanks to Moshin.
His sales approach was spot on—professional without being pushy, genuinely friendly, and very easy to talk to.
He took the time to understand exactly what we were looking for and guided us with great knowledge of the products, helping us make the right choice with confidence.

Moshin’s attention to detail and willingness to go the extra mile really stood out. It felt like he genuinely cared about making sure we were happy, rather than just making a sale.

The whole experience was smooth and enjoyable from start to finish. Highly recommended!

Henry and Martin who delivered our dinner table and assembled all are the nicest people I ever met.
They have done an excellent job.

Excellent service. Special thanks to Jimmy for your support!

Some serious delays to our original promised delivery date... but the delivery team were amazing....did a great job for us.

Had the most amazing service from Ali Hamza. He understood exactly what we wanted with no stress what so ever.
Thank you again!

I had an problem with a new sofa that was proving difficult to progress but after speaking to Paige P it was all sorted out and I felt reassured and confident that every effort was being made to resolve the issue.
Paige was professional, polite, confident and friendly and a pleasure to deal with.