Furniture Village - Reading Reviews 

We purhased a Sofa at Furniture Village. Fantastic customer service provided by Jimmy Carey. A perfect balance of helpful attention, product knowledge ( answering our questions ) , providing options and giving us the time to make our own choices.

My wife and I came to the Romford branch in search of a sofa. A member of staff named Ali helped us to find the sofa we wanted, answer all our questions until we made our choice. I would recommend anyone coming to the Romford branch of Furniture Village to ask Ali for assistance.

Ali served us in store and he is very helpful, kind and gave us many options to think about, very good advise and I would definitely recommend this store to family and friends.
We bought our family dream sofa and Ali was always there whenever we were confused or need more support.
He was polite, friendly and supportive

We visited Furniture Village in Reading this weekend to take a look at dining chairs and bar stools. We spent a fair bit of time with our three year old, wondering around and trying out all of the different chairs. Shopping for furniture with a three year old is not ideal but we were made to feel very welcome and were never rushed. Mark was fantastic at giving us all the help and information when we needed it but stepping back and letting us get on with things on our own and in our own time. He was very helpful and friendly at all times. The store had some brilliant deals on so we were able to eventually purchase the right items for us and have a new dining set coming in November. Would highly recommend this store.

We had Mohsin guide through choosing the right sofa for us. He was really helpful in telling us the different options we had that fit into our price range. Would definitely recommend his guidance!

We were helped by Mark. The shopping experience was pleasant and none pushing, we were allowed to look around without being followed and ‘sold to’. Mark took plenty of time to explain everything and answered all our questions, offered Tea & Coffee and ultimately make us feel welcome and under no pressure's. Highly recommend furniture Village if you are looking for a pleasant shopping experience.

Plenty of choice. Staff were very friendly and helpful but not pushy. Left us to browse but offered help. Mark was very knowledgeable about the products

We were served by Jimmy in the Reading store. He was very friendly and chatty and helped us pick out a new suite for our lounge.

Bought a sofa with chaise end, noticed straight away way cushions were under filled and chaise end over filled! They sent two engineers out one said over filled, but furniture village said they wouldn’t be doing anything! Very rude customer service lady! Then I complained to the company they sent out and they sent a second engineer out who told me to sit more in the overfilled end!!!! Got nowhere! Got a shoddy sofa I paid over 2k for

Excellent customer service, good prices, and a wide range to choose from. Special thanks to sales representative Mo for his patience and assistance.

Received a call today from Lola, great customer service - email received within minutes. Took time to listen and then explained what she was going to do - even though matter not yet resolved - apologised.

Thank you Lola

Great service from viewing the sofa in store to the delivery by Jay and Khush. The delivery date was well communicated and the team delivered the sofa, positioned it, removed all the packaging and were really professional. I always use Furniture Village as the quality and service is excellent.

Salesman Jimmy Carey was very good, very helpful. There was also a large range of sofas to try.

Went i. Looking for dining room chairs got 4. Allso brought Bedroom furniture.

Arrived when they said fitted by 2 fantastic staff Andy and Khush who were very industrial and left the place as they found it. Highly recommend this company and staff Keith Taylor

Mo was super helpful and patient. Excellent salesman and lovely to deal with - thank you!

Sales rep very informative, good price

We were greeted by Jimmy in a friendly and professional manner, he took us to the Sofa what we had researched online. Jimmy explained the controls on sofa and different leather and furniture options he then offered us tea and biscuits to give us time to decide and at no point we didn’t feel pressured. It was an absolutely pleasure to meet Jimmy.
Well done 👍

Walking into Furniture village as first time buyers was intimidating with thr huge outlet and so many display pieces!! Eventually we left as a happy customer having secured really good deals on our purchase and it was all due to Mr. Mo who was such a humble, patient person and helped us clarify all our doubts, gave good advice and no hard selling !! We are delighted to leave this review because of his top notch customer service ! Thank You Mo.