Furniture Village - Guildford Reviews 

Hassaanah took my call and gave me precise instructions about photographing the missing part. She gave me the impression that she is very knowledgeable and would get this minor issue sorted out with the minimum of fuss.

David was great

Your rep Marcelle went beyond his remit to make sure I purchased exactly the chair and with the colour leather wanted. Thank you Furniture Village, congrats on Your helpful and courteous staff I will be back very soon to purchase the bed I was also shown.

Very helpful man he sorted us out with a lovely mattress

Very good all round experience from Sales Staff in shop to warehouse staff at their local Distribution Hub

we do not have the furniture yet so reserve judgement but the service was really excellent

Really nice smooth process. Staff did not hassle me when choosing and advised me of offers that ended up getting more off the sofa.
Delivery was amazing the 2 guys were exceptional (not lightly used). Friendly, professional and took their time to ensure nothing got knocked, scrapped or damaged. This was the bit I was worried about but they were a dream.
Sofa is fantastic- feels super well made.
I think the staff I had contact with genuinely wanted to give the best customer service.
Lead time was as promised.
Definitely use Furniture Village again.

Liam at the Guildford store was very helpful when we first visited to see what would suit us, so we asked for him when we returned to order. Communication was faultless. Hatim and Taokir delivered efficiently, unpacked and set up the furniture quietly and cleared up packaging brilliantly at the end.

Dave is quality! Great customer service and an asset to the Guildford store.

Professional selling standards. Knowledgable and helpful consultative sales process. The Furniture Village sales representative spent the time to help us choose the product which met our needs.

Your salesman was very helpful, patient , pleasant and professional.

Delivery personnel have zero customer service skills or training
Delivery slots should be able to be picked given this order was almost 9 thousand pounds. I received no phone call to say delivery was on the way

Gentleman was very helpful, knew the
Product well.

Great service, made some changes, although not permitted after placing the order, we were accommodated with the updates.

Very attentive agent who was keen to help us decide what would suit our requirements.

Iain McPhee was a breath of fresh air, very informative, friendly and concise, great service and an asset to the sales team at furniture village

Very helpful and knowledgeable

Great customer service, good product knowledge and advice.

Very helpful, didn't feel pressured and he was very patient as I kept changing my mind. Made what I thought was going to be very stressful and enjoyable experience. Very happy with our products we brought.

Great service Gary from the Guildford shop was a pleasure to order through communication from the rest of company was great aswell