Furniture Village - Guildford Reviews 

I bought the painting since two and half month in Guildford retail. they haven't delivery the painting even i chase them many time. Finally i want to refund and go to Guildford retail, They lie on me they have finished the refund and should get all refund in two days. and i go to the retail they said they haven't process the refund and they lie to me again that they will process it. Up to now i still haven't get my refund. I have gone to the retail 4 times and phone to them many time in order to solve the problem, it is ridiculous that i still haven't get it solve.

Colin and Paddy were the amazing team that delivered and installed our lovely new sofa today. Their arrival time was prompt and tracked. They were so polite and courteous from start to finish with helpful tips in the process…a credit to Furniture Village. We love our new sofa and hope the standard of wear will be as impressive as the buying and delivery processes.

Iain McPhee was brilliant all throughout. First came to FV a few weeks back to look at some new dining furniture and sofa. Iain took the time to guide us through the different stock and understand our needs. We found what we needed and really liked but wanted to consider. He gave us some quotes and we went home. We ultimately came back today and put our orders in. Fantastic staff member, very attentive, helpful and really nice! Thanks Iain :)

Love furniture village always the friendliest staff and so helpful no matter how long we take or how many times we visit. Thanks to Iain for being so patient and bubbly. Loved the hot chocolate and cookies too. We can’t wait for our new sofas to arrive. Thanks again.

Iain was extremely knowledgeable, flexible and accommodating. When placing our order after several changes nothing was too much trouble. Highly recommended

A huge thank you to Liam for being so patient with me and giving me all the info I needed to choose the perfect sofa😊

No pressure, but very helpful when I was ready.

Review would have been 5 star,
Sales staff very good
Delivery very good.
BUT HAVE 4 LEG FITTING SCREWS MISSING, HOW HARD CAN IT BE TO SEND 4 SCREWS IN THE POST WHICH I WILL FIT MYSELF.
HOW MANY PHONE CALLS DO YOU HAVE TO MAKE.

Furniture Village Guildford - Iain McPhee provided outstanding guidance when helping us choose a mattress. He shared incredibly helpful insights and my partner and I are absolutely thrilled with our purchase, we feel confident we made the right decision.

Liam was so patient with us as we tried various combinations of sofa configurations in the store.

Easy to find, order and pay.

Went to Guildford store looking for a specific lamp. David Blacklidge was really helpful offered us coffee and cookie but left us to browse. We found the lamp also bought another lamp and a rug but David was extremely patient.
Highly recommend- great choices and good value. Will definitely return.

LAIM was very knowledgeable about products.
Listened to our needs
Also a very nice Greek young man helpful with billing questions

Had a wonderful experience with Iain. He was very professional and definitely knew his stuff. Treated us with the upmost respect. Will definitely come back.

Iain was fantastic from start to finish!! Incredibly tolerant of our indecision but with his guidance and knowledge we have ended up with some amazing furniture, can’t wait for delivery. Thank you!!!!!!

Delivery was shocking! I felt intimidated in my own home. My bed base was ripped because they used force to push the base of the wardrobe into my bedroom and part of my furniture was left behind and they had to return later with the missing draw chest later in the day. It's very disappointing, because we are returning customers and our previous experience was 5*

I visited Furniture Village Guildford on Thursday 12th March and was greeted by Liam Eaton who honestly said that there was nothing in the store which would completely meet my requirements but........then showed me a sofa which was not the colour (dill) which I would have chosen and looked a bit bigger than I thought would fit in the space I had allocaeted for it and abit more expensive than I initially had in mind!! This sofa bed arrived here on Monday 23rd March.......and it is just the right thing! LIam was quietly persuasive and encouraging me to make a purchase which I think he could see was actually growing on me! Not at all pushy as some sales staff can annoyingly be! A really great experience.....nice hot chocolate and cookies too!
The two men who delivered the sofa and carried it up the stairs did so expertly anad carefully and were very charming.
All in all I am a very happy customer! Many thanks

i had an excellent experience with the service provided by David Blacklidge. From the moment i visited on Saturday just to have a look around, he was incredibly helpful without being at all pushy, which i really appreciate as a returning customer, he also made sure i received a discount on the items i was considering. i took some time to think about my decision overnight and returned the following day. Even though David was just finishing with a client he kindly made me a coffee and apologised for the short wait. the entire sales process was simple and smooth and i was promised delivery within 7 days. Impressively, by day 2 i was informed delivery would be arriving this week, so all within 6 days Overall my experience of the customer service was outstanding, thank you

We recently moved to the UK and needed plenty of new furniture for our home. We made a large purchase with the main components being a bed for our son and a bed for ourselves. That was more than 2 months ago. Though the rest of the furniture has been delivered, including our son's bed, ours hasn't. And the most frustrating part is when I called the warehouse in Guildford for more info, repeatedly, I have been told that the bed is in the national warehouse in Milton Keynes, just not yet been delivered to Guildford. Nobody at the Guildford location can apparently escalate to the correct individuals to actually make something happen and when I went back to the store where we purchased everything, in New Malden, the store manager stated he would escalate further. It's been 4 days since then and he called this morning stating that he's sending emails but to no avail. When I asked if he could call someone there directly, he said no. Overall a very disappointing experience and I highly recommend that you do NOT purchase anything from them.

Excellent service, helpful and knowledgeable staff without being pushy.