Furniture Village - Gateshead Reviews 

We paid a visit to Furniture Village in Metro retail park after checking multiple shops over the year we sat down with Rosie Atkinson explained what we were after and what sizes we had to play with, she explained everything clearly to us and showed us different options within the shop. We had eyes set on one and she showed us the colours available we could have. With great customer service and polite and whole lot of background knowledge we finally found the sofa we wanted and purchased there and then thanks to Rosie. Can't wait until it arrives. Will definitely recommend people to come to you and ask / purchase. Thanks again for everything you said to us and my Son loved his cookies. =)

I started looking on line saw what I wanted a sofa and 2 armchairs with recliners but unsure of colour
Went to shop to try sitting on it and chose a colour
I ordered swatches to match a carpet
Very happy with experience
Staff were very helpful

Dianne made us feel very welcome without being pushy, she assured us she was there for help if needed. We asked questions and she knew everything we needed to know. A great friendly service, would highly recommend and would definitely ask for Diane if shopping in the metrocentre store again

Very helpfull lovely polite man not pushy he let us brouse then come back to him with any questions we needed help with he was called Ammo Singh it was a pleasure coffee and cookies were great

Excellent Service & Delivery
Rosie: in store
Steve & Daz: delivery

When a manufacturer fault developed on our suite, the company managed the situation impeccably with everything focused on putting things right.

We now have a brand new suite after a silky smooth process and I am eternally grateful to the central customer services team and Nick at the Gateshead store who advised and supported me throughout.

A truly customer focused company with exceptionally professional and courteous staff. Thank you 😊

Excellent service from the first interaction Massive choice of sofas and its great to have them customised to our choice
Everything we needed to know about services offered and delivery was explained in detail

Friendly and helpful assistants. Did not harass us.

Neil our sales person was helpful and knowledgeable about the furniture we were buying. Gave us time to make our decisions . We also found the bed and small settee just what we wanted.

Tim was very helpful.
Great customer experience.

Great service ordered nice and simple, would thoroughly recommend the Gateshead store

Anya was brilliant. Helpful from the moment I stepped in the shop to the moment I left! Can't wait to receive my sofa.

The sales person Richard Brennan was polite informative and professional

Lorne Oswald was what made our experience great. We went in with an idea of what we wanted in a dinning room chair. However there was so much choice. Lorne give us advice, sought out further information from store colleagues and carried chairs back and forth to allow us to compare. We came to a decision with his help. Many thanks Lorne.

Seen a lovely gentleman called Ammo , very helpful with our purchase , took his time to explain everything

Excellent advice from Richard and sale made in less than 30 mins.

Staff were very helpful when I ordered my furniture and delivery service guys were great

The gentleman that helped us in store was brilliant and give us all the information we needed about delivering our sofas would recommend furniture village

Excellent customer service Richard Brennan was extremely helpful he explained and showed all details of items I have bought ( divan set with floor standing full board) thank you very much

Great salesman (Tim Van Der Velde) friendly, professional, and very helpful. He made the whole process easy and stress-free. Highly recommended!