Furniture Village - Chelmsford Reviews 

I’m incredibly disappointed with the service I’ve received from Furniture Village. My corner sofa with recliner was already delayed, and after finally arranging a delivery date and moving my work commitments around to accommodate it, only 2 of the 4 boxes arrived. This meant half of the sofa was missing.

The delivery team advised that they would be able to deliver the remaining boxes that day if they were at the warehouse which didn’t happen which then meant further disruption and having to rearrange work commitments all over again to accommodate another delivery.

It’s completely unacceptable to have to keep changing my schedule because Furniture Village cannot get a delivery right the first time. Customers shouldn’t have to chase, rearrange their lives and deal with this level of inconvenience for something they have paid for.

What should have been an exciting purchase has turned into a stressful and frustrating experience. The lack of reliability and the inconvenience caused have seriously let Furniture Village down.

Based on my experience so far, I certainly wouldn’t recommend Furniture Village.

Patricia was very friendly and efficient, really happy with the service I received and pleased with the suite and colour I chose

Matthew has been a great help in sorting our dining table and chairs to finish our dining room. He was very helpful with information about the products, choosing colours, delivery dates etc.
Matthew made a hard decision very easy!
Thank you Matthew

Patricia was a fantastic help on everything we required and explained to us what we needed for the settee we wanted.

Patricia also makes a mean cappuccino and her baking skills are second to none……the complimentary cookie 🍪 was fantastic.

Thank you for all your help Patricia.

Just purchased a sofa dealing with Mat. Very professional and made the process very simple.

Caroline Page…. a very professional member of staff whose customer service was exemplary.

On entering the store Caroline quietly made her presence known before giving time to peruse the store. When we sought advice on products she was knowledgable about the items and accommodating.

After buying numerous items we found something else in the store we wanted and specifically looked for Caroline to serve us again because of our experience of dealing with her previously.

Went into the Chelmsford store for a look around and advice. Really great experience, and would also like to thank Tammy for being so helpful. A real credit to the store.

Tammy was really helpful - she was patient and worked everything out for the sofa that was brought.

Very efficient sales man

Absolutely fantastic service, very friendly and very helpful. Matthew was superb and very accommodating highly recommend his service

Caroline was very helpful gave me all the help l needed a very good experience thank you very much from. Geoff Lloyd

We found the sofas we liked and the ordering process was easy

Ian at the Chelmsford was brilliant really knew his stuff, we chose the tempur mattress and an electric ottoman, using the interest free finance option which was very straightforward. Fast forward 3 weeks and our new bed arrived yesterday, the delivery guys rang just before arriving and were courteous and respected our home. Lovely lads. Beautiful comfy bed, a lot different to our old bed but we'll get used to it. Thank you FV

I was welcomed immediately i entered store by karunaker rangineni who remembered my previous visit. Clearly explained options on sofa I chose and answered my many questions. Offered and made me a coffee and discussed everything privately at table. Great service and felt appreciated as a customer and felt I was listened to before making purchase. All documentation was went through and t and c pointed out. Would recommend this store .

Great staff and very patient due to me being undecided

Tammy was brilliant, so helpful and made it all a breeze. Appreciate the back and forth as we had a bit of colour shenanigans but you helped us through it! Thank you again

The lady who dealt with my wife was so helpful- unfortunately me being a man had no interest i just wanted an easy life

So the lady in the shop went way above to help my wife choose the correct sofas even though i was just wandering around

Tammy was absolutely super! Wonderful customer service, very patient and professional in helping us choose our furniture. Thank you!

Tammy was great and helped out a lot looking forward to getting my new sofa

Very helpful