Furniture Village - Brighton Reviews 

We placed an order with Gemma at the Hove store. She was friendly and very efficient, took the order and offered us a range of options that were available to us whilst making our purchase. As she said we would we received a text and an email shortly after confirming our transaction.
We’ve bought plenty of items before from Furniture Village and we will be using them again in the future.

We rocked up at 5.35 on a Saturday and from the warm welcome we got from every staff member, you'd never have known they'd been working for nearly 9 and that the store was closing in 25 minutes.

We were lucky enough to have James come over and give us advice on the dining chairs we were looking at. He was really friendly, extremely knowledgeable and made us feel confident in making our decision. He wasn't at all pushy despite the fact we'd gone past closing time and gave us room to make our that decision.

James said he'd been working for Furniture Village for 20 years and it's no wonder because he's a credit to the company.

Oh and we bought some really nice chairs at a great price with the promotions available. All in all, very happy.

Great salesman, so knowledgeable

Well informed and helpful.

Helpful salesman Joel Morris
Took time to go though options
Gave us space
Knew the product

Sale went smoothly

From the man at the showroom, who talked us through all the product details, to the delivery people, who were polite & friendly, everything went smoothly.

There was a slight mess up & 2 of the 4 chairs will now be delivered next week, but aside from that, communication was good.

Joel, the sales consultant, was excellent. Friendly, knowledgeable and not too pushy.
The range of beds & mattresses was huge and there were many actually in store, not just on-line. The sale was very welcome and the range of quality/costs was really good.

The sales assistant was very helpful

The shop experience was fine, thorough and polite. However only 3 stars as the product purchased is not due for delivery for another 3 weeks and FV have prompted me three times already to leave a review. Surely I need something tangible to give reasonable feedback?

Thank you to Joel for the help and guidance today. No pushing or uncomfortable sales techniques, thank you for that. Joel answered all our questions and offered extra information too.

Really helpful sales person- knowledgeable and not at all pushy! Great prices in the sale and very happy with a Blue Light discount- thank you

Following initial delivery where table was broken, we waited another 8 weeks for the new replacement, which was then delivered without the legs/base. The table top was then taken away again and we were told to expect a call that day or on the Monday - no call received. Also emailed three times with no response. To cap it off, we received confirmation from the Finance company that our agreement had been set up and payments would start from June, for a table we don't event have! Up to now, not a great experience and little communication. Hopefully someone might respond to this!?

Wonderful experience

Pascal was really helpful and patient, made spending money a pleasure (almost).

Todd was absolutely on point. Personable, charismatic and an absolute pleasure to deal with. Very professional and a good laugh! Very good sense for customer needs and wants from the range available.
If you go here and have Todd approach, you are in for a great experience with a gent who takes tremendous pride in his role. Will absolutely be coming back for future furnishings! (from JMT cubed!)

Gabriel was an outstanding sales person, he was really helpful while giving us plenty of space and time to make the right decision.

I contacted the on line chat who have been as helpful as they can be as I have a problem with my sofa (delivered Jan 26) that has not been sorted as yet. They have arranged another visit from the service company. hopefully the problem will be solved then

Staff were very helpful and knowledgeable.

Great service from ordering to delivery and set up. Lee and Andy who delivered and set up were very professional, set up and cleared everything away.