Furniture Maxi Reviews 

Let's get the usual things out the way,

The instructions are useless.
Nothing is labelled with a part number for said instructions.
The screws were all mixed in a bag so you had to guess where they went 🤣
Took me 4 hours to put together by myself.
Nothing lines up so you have to bend, pull & push the pieces together so you can get a bloody bolt in.

The quality is shocking for the money - £700!!!! Very low budget.

In the photos you will see the glass table top is chipped on the corner with no glass shards anywhere so this passed Quality control 🤣

When i built the 3 stools, I placed a stool on top of another & the little feet on the bottom - ripped the "rattan" (see photo)

Contacted these & they offered me a £20 refund 🤣 which I obviously declined & requested a replacement part yet again. They said they would be in touch, which they didn't but the new part rocked up a week later 🤷‍♂️

Back on the Quality again.. if you zoom in on the stool.. you'll see lines, peeling in the "rattan" that is on every single inch of the furntiure.

The banding used for pallets, boxes etc is thicker than this material.

This isn't worth £700 🤣

4 failed delivery attempts, first 3 they only had half the order so I refused to accept, the 4th attempt they didn’t bother putting it in the van as they realised they only had half the order at the warehouse AGAIN! Furniture Maxi were useless - just kept giving me lip service stating that both parts would be delivered on the next attempt. No attempt at customer service or to try and rectify the situation. When I requested a refund they stated they would need to cancel the courier before issuing my refund. Awful service from both Furniture Maxi and Furdeco the delivery company. Do not use!!

The delivery lorry was to big to deliver all the way apart from that it’s all good

Excellent Service Used multiple times highly recommended 5 Stars

The furniture is good quality and perfect so absolutely no complaints there. For the product I’d give 5 stars.

Where the experience was poor was around the customer experience and a real lack of communication and expectation setting. There were no delivery timescales so I had to email to be told around 6 weeks. No problem but why not tell people that up front, I may have waited to order if I had known as 6 weeks was scarily close to my holiday. When I chased delivery again I was told the courier would contact me in 48 hours to arrange a convenient delivery time, this didn’t happen. Fair to say the courier arrived with no prior warning, we were both out and it absolutely wasn’t convenient. I have no idea what would have happened if I was on holiday!! Please communicate with your customers properly!! My experience would stop me ordering again despite the good quality product

Delivered on time. Fairy easy to put together. Looks good and happy with the quality of the corner sofa

Not a great first impression.. the product arrived last week but with 1 box missing. I could not get hold of anyone on the phone, no returning my call after leaving a message. I am now talking to someone over email but I’m a week later and no song of the missing box. No apology either.

First time we’ve used this Company. The garden furniture arrived within the time frame given by the carriers. It was extremely well packed. Assembled perfectly as per instructions. The quality and thickness of the cushions and the furniture itself is perfect and excellent value for money. We chose to order the weather protector too and that’s already paid for itself it’s kept the furniture bone dry. Would highly recommended.

Ended up cancelling my order a week after ordering due to no communication at all from the company. Had to email several times asking for updates and still got nowhere.

Item purchased as described, looks great in my garden. Good delivery and quality garden set.

Dealing with this company has been shambolic from beginning to end.

75 days after taking delivery of their defective garden furniture, I’m nowhere nearer getting a refund.

Having began assembling the furniture, a fault in the workmanship meant that several bolts became threaded and could not be removed.

Furniture Maxi’s response was ‘just keep trying.’

They claimed to be unable to deliver replacement parts and I was forced to waste even more time disassembling the set.

Having jumped through hoops to arrange a collection and sending photographs and dimensions of the package, their delivery/collection team arrived only to report that they had insufficient space on the van.

An alternative collection was arranged there and then which they failed to carry out and there has been no contact or explanation since.

I am now forced to raise a dispute through my bank and will be reporting them to trading standards.

Upon arrival I examined it and discovered that the construction was precise, with all the corners and edges completed beautifully, meriting a positive evaluation.

The furniture is lovely and exactly what we wanted. Some of the screw/bolt connections were not lined up exactly making it hard and frustrating to put together - needed to resort to buying longer screws for a couple of areas

Part of the consignment was faulty. It took over four working days for a solution to be found. Every time I contacted the customer service department, I was told it was being escalated but there was never an answer to the problem. Finally had replacement parts delivered yesterday but late in the evening so not unwrapped yet. Response from customer service was slow.

Happy with the furniture that was not damaged although delivery was right at the end of the delivery window and we did hope that it would arrive beforehand.

With an additional layer of moisture-proof film, the package was incredibly durable. When I got it, I noticed that one of the tiny accessories was the incorrect color. Without hesitation, customer care provided a replacement right away and even apologized with a modest gift.

Furniture very nice ,instructions a bit difficult but managed it in the end . Took longer to put together than I thought it would . My garden furniture came in good time .

Excellent I love the bed it’s so pretty and also very convenient but I would have loved it if they had brown colour

Appalling customer service. Missing fittings. Received a total lack of understanding/urgency to resolve the situation. Will not be recommending to anymore else. Very disappointed.

Over the moon with our new furniture great quality and great value for money.

Items arrived with parts missing. Customer email would answer randomly and noone could provide a number or ability to call me back. Took 10 days to get the missing parts- not a single apology