Furniture Maxi Reviews 

8,222
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 788 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery service is prompt, completely reliable, and handled by helpful drivers who provide accurate timing updates. Consumers are also thoroughly impressed by the stylish appearance, great value, and exceptional comfort of the furniture. Many people find the online ordering process straightforward and note that the assembly is simple and quick. Some reviewers were not happy with customer service responses, especially when dealing with warranty claims or unhelpful support agents. A few other people also felt that items occasionally arrived damaged in transit or missing necessary installation parts.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a split in consumer feedback. While many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Quality

Users describe ambiguous experiences regarding product quality, reflecting a high level of disagreement. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide division in satisfaction levels.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, showing stark divisions in their overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 5 out of 5 stars

First time we’ve used this Company. The garden furniture arrived within the time frame given by the carriers. It was extremely well packed. Assembled perfectly as per instructions. The quality and thi... See more

Rated 5 out of 5 stars

Really pleased with garden furniture, from ordering to delivery the service was excellent. Very quick delivery and kept updated with a call from driver with a time arriving. The furniture was packaged... See more

Rated 5 out of 5 stars

Beautiful furniture, I love it! Looked easy enough to assemble but my OH would probably disagree lol. Parts would be better labelled. Definitely will be making the most of it outside now especially wi... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,222)

734 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Working Chair-Bed at a Decent Price

I bought the chair bed as it was the highest rated online I could find, without paying ridiculous money.
The delivery was perfect, tracked from Birmingham to Aberdeen in a couple of days! Surprisingly it was delivered to my second floor flat, while I was prepared to carry it up myself.
Used the chair a a few times and although it felt quite firm had a good sleep on it...I see it more as a temporary bed than one to be used continuosly for a long period, specifically if it would get constantly unfolded and folded for endless months maybe a year, as although solidly built, I'd be surprised if the mattress could take such heavy use, maybe I'm wrong.
All and all it looks and works great and compared to the flat foam type, which I've read as mostly disappointing, offers something different for an occasional chair-bed at a decent price.

3 June 2026
Rated 1 out of 5 stars

Mixed Opinion

Furniture great, customer service absolutely shocking.

27 May 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Nice Chairs especially if tall

Both my chairs arrived as promised. Both were put together very quickly andook lovely in my little snug. My only issue is they are not so easy to push out to recline when your not very tall or strong ( 5'1") my son in law removed the springs to help but still too hard so has to be pushed back standing up and then sliding sideways onto chair. Never the less very nice chairs well worth the money paid.

26 May 2026
Rated 2 out of 5 stars

Cheap and tacky

Cheap and tacky, not comfortable to be honest wouldn’t bother go elsewhere spend a bit more money for real!

5 November 2025
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Delighted Customer

After finding the Hamburg Outdoor 8-Seater Garden Modular Aluminium Dining Set With Fire Pit Table I thought I would read up on reviews, came across a few bad ones so became sceptical about buying but reached out to customer service to ask some questions about the furniture and they came back to me 3 times within the 24-48 hour timeframe they advised.
Once I placed the order I got a time-frame of 5-7 days but when some reviews said they were delayed I expected a longer delivery time-frame however was delighted to here back from a courier after 3 days saying they had a pallet of boxes to deliver and offered me a selection of days and times to suit me.
Furniture arrived in more pieces than expected but came with instructions so after spending the afternoon assembling was delighted with the finished product and how comfy the seats were and the flexibility to change it around.
I also ordered the Roma 3M Solar LED Cantilever Parasol which arrived with a different courier 2 days later again very happy with this and the water filled base.
The cover for the furniture arrived later than the 7 days but only by 2 days extra but none the less I received tracking for them all from the couriers so was delighted with the communication throughout.
Being a skeptic and constantly reading reviews after being scammed once or twice I was on the fence for a long while however absolutely delighted that we ordered this as was a 70th birthday gift for my Mother.

1 June 2026
Rated 5 out of 5 stars

Good experience

Quick delivery. Well constructed, good looking bed - exactly like the picture, just what I ordered.
A great storage solution. I recommend FurnitureMaxi.

1 June 2026
Rated 1 out of 5 stars

Terrible customer service

Despite contacting the company, I was given no delivery information. The website states that the (obviously large) boxes can be delivered to a room of your choice. When the delivery finally turned up (I have still not been contacted to get details!), it was dumped on the driveway in the rain, even though the windows were open, there was a car on the drive and someone was clearly home. This meant I had to drag everything inside myself, which was hugely challenging. The response from the company was that if they haven't replied to your query within 5 days, they will delete it. I would avoid buying from this company.

6 June 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company! Sent me a faulty fire pit, and then instead of replacing the full part, sent me a component for me to fit myself and take the fire pit apart. Then to add insult to injury the part they have sent is the wrong size!

12 June 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Said 5 day delivery time for our order, yet no updates after 7 days. Chased them and then they say it’ll be 3 weeks until it arrives. No apology, very little done to help speed up the process or explain why it happened. Order arrived damaged and the instructions were so so poor. Dont bother. Not worth the hassle.

22 May 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Excellent service

Really pleased with garden furniture, from ordering to delivery the service was excellent. Very quick delivery and kept updated with a call from driver with a time arriving. The furniture was packaged well with each piece individually wrapped. The instructions were easy to follow, once made up it looked really good and comfortable to sit on. Overall exceptional service

28 May 2026

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