I bought the TV stand Comfivo Citrus II. It's beautiful and instructions were easy to follow for assembly. A drill is required. Only reason I'm not giving 5 stars is because delivery was delayed. I... See more
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The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
Company replied
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
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Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Ordering easy
Ordering easy . Was kept updated about order via email. Items delivered within the stated time frame
3 May 2024
Reply from Furn-On
Hi Paul,
Thanks for the 5 Star Review and letting us know that you were updated regarding the progress of your order with delivery going ahead as expected.
Furn-On Customer Services.
Really nice quality except some key…
Really nice quality except some key bits missing screws etc
17 April 2024
Reply from Furn-On
Hi Wendy,
Thank you for sharing your experience of purchasing from ourselves. We are delighted that you are happy with the quality of your furniture from the Corona Range.
We too are disappointed that the fixings were missing from one of the components of your order and I can see that a member of team has already arranged for these to have been sent out to you. If you do however require any further assistance please feel free to reach out to us directly.
Furn-On Customer Services.
You asked us when we wanted the item…
You asked us when we wanted the item delivered and then you delivered it on that day! Fantastic!
19 April 2024
Reply from Furn-On
Hi,
Its great to hear that delivery was carried out to you on your order as expected.
Thank you for your review.
Furn-On Customer Services.
Good communication about delivery
Good communication about delivery. Very nice helpful driver.
17 April 2024
Reply from Furn-On
Hi Jenan,
Thank you for your review and letting us know that us know that you appreciated the updates regarding your delivery.
Furn-On Customer Services.
Great From Order to Delivery
Great communication from order to delivery. Good quality product. Would definitely use again
12 April 2024
Reply from Furn-On
Hi Donna,
Thank you for sharing that you received excellent communication from our team on your recent order and that you are happy with the quality of your new Dining Chairs.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Farnham recliner sofa and…
Received Farnham recliner sofa and chair but very disappointed with the look of the 'leather' I think it looks very plastic ! and not like it looks in the photo and the colour looks like a dull dark brown. I had seen this named product in a store and it looks nothing like it ?
Also the one side of the sofa makes a scratching noise when it is being reclined to close
This review is a bit late as I've been ill for over 2 weeks.
14 April 2024
Unprompted review
Reply from Furn-On
Hi Jan,
We are sorry to hear that you are disappointed with your Sofa and Armchair delivered. Generally the feedback on your item is very positive regarding the leather air upholstery in terms of the appearance, quality and longevity.
We have reviewed the images of your furniture taken by the delivery company and compared against the website images of the product and can see that the colouring does appear to be consistent across this. As we do not have a physical store, we cannot comment on other sofas you have viewed with a third party company.
In terms of the sofa making a noise when reclining if you would to contact us directly and we can look to assist you further with this.
Furn-On Customer Services
Reply from Furn-On
Hi Russell,
Thank you for your 5 star review and letting us know we offered you great value for money.
Furn-On Customer Services
Reply from Furn-On
Hi Vanessa,
Thank you for your review and sharing that you received excellent service on your recent order from us.
Furn-On Customer Services.
Excellent!
Excellent service. Delivery date was spot on and delivery driver was lovely. Furniture beautiful and very reasonably priced. Delivery free to Aberdeen which isn’t always the case. Will definitely use this company again.
14 March 2024
Reply from Furn-On
Hi John,
Its wonderful to hear that you received excellent service from us and that we offered you great value for money.
We are delighted that our free delivery service included your location and that delivery was made to you within the advertised lead time.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Reply from Furn-On
Hi Ronald,
Thank you for taking the time to leave a review, its wonderful to hear that our Customer Service team were so helpful with your order and that the delivery was seamless.
Furn-On Customer Services.
Very pleased with my new glass coffee…
Very pleased with my new glass coffee table,looks really nice.Very impressed with the delivery how quick it arrived and easy to put together. Thank you
15 March 2024
Reply from Furn-On
Hi James,
Thank you for your 5 star review. its great to hear that your new Glass Coffee Table looks great now that its set up in your home and that delivery was made to you as expected.
Furn-On Customer Services.
EXCELLENT SERVICE,GREAT PRICES,TOP…
EXCELLENT SERVICE,GREAT PRICES,TOP QUALITY SINTERED STONE TABLE,ARRIVED WELL PACKAGED,WOULD RECOMEND TO ANYONE.
14 March 2024
Reply from Furn-On
Hi Ross,
Thank you for sharing your experience of purchasing through ourselves. Its great to hear that you received excellent service and that you are so happy with your new table.
We are also delighted to hear that you would recommend us to others.
Furn-On Customer Services
Lovely product
Lovely product. Great communication. Would definitely order from them again.
14 March 2024
Reply from Furn-On
Hi Fiona,
Thank you for your review and sharing that you received great communication from us on your recent order.
We look forward to you shopping with us again in the future.
Furn-On Customer Services
Highly Recommend
Chair is fantastic and exactly as described. Delivery was bang on the timeline given when ordered. Great value for money and would definitely recommend and buy from again
13 March 2024
Reply from Furn-On
Hi,
Its wonderful to hear that you have found your new chair to be of such fantastic quality and offered excellent value for money.
We are pleased that delivery was made to you as expected and thank you for your recommendation.
Furn-On Customer Services
Good quality bed and quick response
Good quality bed and quick email allowing me to pick a date of my delivery and a safe spot for it to go in really happy with it
13 March 2024
Reply from Furn-On
Hi Kirsty,
Thank you for taking the time to leave a review and share that you found the delivery process to be seamless.
We are delighted to hear that you have found your new bed to be of great quality.
Furn-On Customer Services.
Save your money
Save your money. Really bad quality, ordered a wardrobe and the quality was so poor for the price, but tried to close my eyes on this matter. However, it’s been a year and that piece of wood is in my room unable to use, parts are falling apart. Have asked for help from the company, what I get for reply is that they won’t assist me. Really unprofessional.
13 March 2024
Unprompted review
Reply from Furn-On
Hi Arzo,
Thank you for taking the time to share your feedback. We have spent some time going through our orders to locate your order.
We can see that your order was placed 10 months ago. You have since contacted ourselves to assist with the item as this is coming apart. Having provided images to ourselves, it is evident that the product has not been assembled correctly. We have directed you to several obvious areas which need to be revisited in line with the assembly instructions however you have declined to do so.
We have not stated we are unable to assist as we are more than happy to help you in resolving your issue with the wardrobe. As a first step however, we ask that you complete the assembly as per the assembly instructions, for example correctly attaching the hinges the correct way round.
Thank you
Furn-On Customer Services
Well designed flat packs & good customer service
Although it was a little disappointing that the two packages in the consignment became separated but it didn’t matter. The instructions for assembly are excellent and everything is packaged with great thought I regret not finding you before now.
20 February 2024
Reply from Furn-On
Hi David,
Thank you for your review. We apologise that the courier split your delivery resulting in you receiving your items on different days.
We are pleased to hear that the assembly was straight forwards and look forward to you shopping with us again in the future.
Furn-On Customer Services.
Delivery was good staff was polite but…
Delivery was good staff was polite but scratch on wardrobe n wrong piece in so the top of the wardrobe is just bare wood and should be black
16 February 2024
Reply from Furn-On
Hi Joanne,
Thank you for your feedback. It great to hear that you found our team to be polite.
I have checked your order and cannot see that we have been advised that it was delivered with a scratch or incorrect part. If you would like to contact us directly so that we can look to assist you with this further.
Furn-On Customer Services.
great prices from this comany
great pricing delivery on time and item very well packaged. would certainly use again
20 February 2024
Reply from Furn-On
Hi,
Thank you for sharing your experience of purchasing from ourselves. We are delighted that we offered you a competitive price and provided delivery to you within the advertised lead time.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Fair price
Fair price
Arrived on time
However the nevada 3 sliding door wardrobe -
*quotes 2 people to assemble , However I would say 3 people as a min
*Very heavy to move
* missing pilot holes
* instructions were not very clear at the end
* cheap looking stickers to cover screw holes
Overall assembly is not for the faint hearted or average diy’er !!!!
12 February 2024
Reply from Furn-On
Hi,
Thank you for sharing your feedback about your recent purchase of the Nevada 3 Door Sliding Wardrobe. We pleased that you found us to offer this for sale at a competitive price with delivery completed within the expected lead time.
I have checked your order and cannot see that we have been advised that some parts were missing the predrilled holes required for assembly. If you would like to contact us directly so that we can look to assist you with this further.
We are sorry to hear that you found some of the instructions to be unclear and will ensure to feed this back to our supplier.
Furn-On Customer Services
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