Funky Pigeon Reviews 

Reply from Funky Pigeon

2 days ago

Hi,

Thank you for taking the time to leave a review.


We're pleased to hear that you were happy with the card itself, but we're very sorry to learn that your order did not arrive when expected despite paying for Next Day Delivery.


We completely understand your disappointment. When you've paid an additional charge for an expedited service, it's reasonable to expect your order to arrive on the requested day. We're sorry that this wasn't the case and that your card arrived a day later than expected.


Please accept our sincere apologies for the inconvenience caused and thank you for bringing this to our attention.

Thanks, Taya

Reply from Funky Pigeon

2 days ago

Hi Simon,

Thank you for taking the time to leave a review.


We're pleased to hear that you found it straightforward to upload your photos and personalise your card. We also appreciate your feedback regarding the editing controls and the additional gift options presented during checkout.


We're very sorry to hear that your card was bent during delivery. We understand how disappointing this must have been, particularly when the package included a request not to bend it. While we work closely with our delivery partners to ensure orders arrive in perfect condition, we're sorry that this wasn't the case on this occasion.


We appreciate your honest feedback and will ensure your comments are shared with the relevant teams as we continue to review and improve both our website experience and delivery service.


Thank you for choosing Funky Pigeon.

Thanks, Taya

Reply from Funky Pigeon

2 days ago

Hi Patricia,

Thank you for your review!


We're delighted to hear that you were able to choose, personalise, and arrange delivery of your birthday card in just a few minutes. Making the process quick, easy and convenient for our customers is exactly what we aim for.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and look forward to helping you celebrate more special occasions in the future.

Thanks, Taya

Reply from Funky Pigeon

2 days ago

Hi Martha,

Thank you for taking the time to leave a review.


We're delighted to hear that you loved the cards. However, we're sorry to learn that you experienced issues with our website being slow to respond and that you had to make several attempts to complete your payment.


We understand how frustrating this can be, especially when you're trying to place an order quickly and smoothly. Your feedback is appreciated, and we'll ensure it is shared with the relevant team for review as we continue to improve our website experience.


Thank you for choosing Funky Pigeon, and we hope to provide a smoother experience next time.

Thanks, Taya

Reply from Funky Pigeon

2 days ago

Hi Robin,

Thank you for taking the time to leave a review.


We're sorry to hear about your experience and understand why this has been frustrating. We appreciate that having to contact us for a replacement order is inconvenient and not the experience you expect when placing an order.


While we're pleased that the replacement arrived successfully, we apologise for the hassle caused when the original card did not arrive as expected. Your feedback is important to us and will be shared with the relevant team as we continue to review and improve our service.


Thank you for your honesty, and we're sorry for the disappointment caused.

Thanks, Taya

Reply from Funky Pigeon

2 days ago

Hi NWA,

Thank you for your lovely review!


We're delighted to hear that you found it easy to personalise your card and make changes to the layout to create exactly what you wanted. Providing flexible personalisation options is something we work hard on, so it's wonderful to know you were very pleased with the finished result.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and look forward to helping you create more special cards and gifts in the future.

Thanks, Taya