Funky Pigeon Reviews 

330,154
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 15,846 reviews, reviewers had a great experience with this company. Customers consistently praise the product, highlighting the ease of creating personalized items and the high quality of the cards. Many appreciate the wide selection of choices and the convenience of the user-friendly website, which is simple to navigate for personalizing cards and sending gifts. However, some customers also noted issues with delivery services, experiencing delays and unfulfilled next-day requests, often attributed to Royal Mail. A few people mentioned difficulties with the ordering process, such as website glitches preventing order completion or being prompted to add gifts.

What people talk about most

Product

Clients share positive opinions on product, often praising the wide selection of cards and gifts available,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery, the... See more

User experience

Consumers find the user experience to be positive, often describing the website as reliable, easy to... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising its ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always prefer to create my own photos, layout and text. Being able to hand write a message, photograph it and upload it makes the card much more personal. Choosing delivery date is a boon.

Company replied

Rated 5 out of 5 stars

I ordered 2 birthday cards on Tuesday - both personalised. One was quite important as it was for a friend's 80th Birthday on the 11th July. I paid for Express tracking. Royal mail did not deliver whe... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the Funky Pigeon website. I live in Australia and to be able to choose a gift card, that's printed inside the bday card is fantastic for me to send to relatives in UK There are gi... See more

Company replied

Rated 5 out of 5 stars

Making my own personalised card on funky pigeon is simple to do with easy to follow steps and its very affordable .there's also a great choice of gifts to add to your card for that little bit extra. W... See more

Company replied



Company details

  1. Gift Shop

Written by the company

Personalised cards & gifts for birthday, anniversary, wedding, mothers day, fathers day, valentines day & all occasions. Next day delivery available

Next day delivery available

Next day delivery for cards and majority of gifts

Next day guaranteed options for working days and Saturdays. First Class Royal Mail delivery also available with 93% of orders received next day Free next day delivery 7 days a week for our Flower bouquets

Contact info

4.0

Great

TrustScore 4 out of 5

330K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.0

All reviews

(330,154)

15,186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lovely cards but your website seemed…

Lovely cards but your website seemed slow to respond and I had to try a few times to pay too.

18 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Martha,

Thank you for taking the time to leave a review.


We're delighted to hear that you loved the cards. However, we're sorry to learn that you experienced issues with our website being slow to respond and that you had to make several attempts to complete your payment.


We understand how frustrating this can be, especially when you're trying to place an order quickly and smoothly. Your feedback is appreciated, and we'll ensure it is shared with the relevant team for review as we continue to improve our website experience.


Thank you for choosing Funky Pigeon, and we hope to provide a smoother experience next time.

Thanks, Taya

Rated 2 out of 5 stars

As always the first card doesn’t come…

As always the first card doesn’t come then when you get in touch the replacement appears as if by magic …. Just send one in the first place and save the hassle

12 December 2025
Funky Pigeon logo

Reply from Funky Pigeon

Hi Robin,

Thank you for taking the time to leave a review.


We're sorry to hear about your experience and understand why this has been frustrating. We appreciate that having to contact us for a replacement order is inconvenient and not the experience you expect when placing an order.


While we're pleased that the replacement arrived successfully, we apologise for the hassle caused when the original card did not arrive as expected. Your feedback is important to us and will be shared with the relevant team as we continue to review and improve our service.


Thank you for your honesty, and we're sorry for the disappointment caused.

Thanks, Taya

Rated 5 out of 5 stars

Easy to personalise

Easy to personalise the card plus able to change the layout of the card. Very pleased with end result.

18 July 2026
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Reply from Funky Pigeon

Hi NWA,

Thank you for your lovely review!


We're delighted to hear that you found it easy to personalise your card and make changes to the layout to create exactly what you wanted. Providing flexible personalisation options is something we work hard on, so it's wonderful to know you were very pleased with the finished result.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and look forward to helping you create more special cards and gifts in the future.

Thanks, Taya

Rated 1 out of 5 stars

Paid for delivery on a set day

Paid for delivery on a set day. Items didn’t arrive.

16 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Oliver,

Thank you for taking the time to leave a review.


We're very sorry to hear that your items did not arrive on the date you had selected and paid for. We completely understand how disappointing and frustrating this must have been, especially when you've chosen a specific delivery date for an important occasion.


Please accept our sincere apologies for the inconvenience caused. This is not the level of service we strive to provide, and we appreciate how important it is for orders to arrive when expected.

Thanks, Taya

Rated 5 out of 5 stars

Always straightforward and reliable.

Always straightforward and reliable.
Sometimes discounts too.
Highly recommended

3 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Jack,

Thank you for your wonderful review!


We're delighted to hear that you find our service straightforward and reliable. It's also great to know that our discounts are an added bonus and help make your experience even better.


We really appreciate your recommendation and your continued support. Thank you for choosing Funky Pigeon, and we look forward to helping you celebrate many more special occasions in the future!

Thanks, Taya

Rated 5 out of 5 stars

Have ordered numerous cards over the…

Have ordered numerous cards over the years, excellent quality, excellent value

18 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Lynn,

Thank you for your wonderful review and for being such a loyal customer over the years.


We're delighted to hear that you've ordered numerous cards from us and have consistently found them to be of excellent quality and value. Providing great products and a reliable service is incredibly important to us, so it's fantastic to know we've continued to meet your expectations.


We truly appreciate your continued support and look forward to helping you celebrate many more special occasions in the future.

Thanks, Taya

Rated 2 out of 5 stars

Too expensive

Too expensive.
£4 for delivery!

18 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Paul,

Thank you for taking the time to leave a review.


We're sorry to hear that you found the delivery charge expensive. We understand that delivery costs are an important part of the overall value of an order, and we appreciate that £4 may not have met your expectations.


We do strive to offer a range of delivery options and regularly provide promotions and discount codes to help customers save on their orders. Your feedback is important to us and will be shared with the relevant team.


Thank you for your honest comments and for choosing Funky Pigeon.

Thanks, Taya

Rated 5 out of 5 stars

It was really easy to put together a…

It was really easy to put together a very personal and unique Thank you card for my work colleagues.
The card was high quality and the delivery fast. I am very happy with funky pigeon and will use again in the future.

4 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Elizabeth,

Thank you for your wonderful review!


We're delighted to hear that you found it easy to create such a personal and unique thank you card for your work colleagues. It's great to know that you were pleased with the quality of the card and the fast delivery.


We really appreciate your kind words and are thrilled that you're happy with your experience. Thank you for choosing Funky Pigeon, and we look forward to helping you create more special cards and gifts in the future.

Thanks, Taya

Rated 5 out of 5 stars

Great

So easy to use.

18 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Robert,

Thank you for your review!


We're delighted to hear that you found our website so easy to use. Making it simple for our customers to create and personalise their cards is something we work hard to achieve, so it's wonderful to know you had a smooth experience.


We really appreciate you taking the time to share your feedback and look forward to helping you create more special cards in the future.

Thanks, Taya

Rated 4 out of 5 stars

Good service

Ease of card selection and a simple guide to customising to make it really personal

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Lee,

Thank you for your review!


We're delighted to hear that you found it easy to select a card and that the customisation process was simple to follow. Making it easy for our customers to create something personal and meaningful is exactly what we aim for.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and look forward to helping you celebrate more special occasions in the future.

Thanks, Taya

Rated 5 out of 5 stars

Will definitely use again

Brilliant service

19 June 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Alison,

Thank you for your wonderful review!


We're delighted to hear that you received brilliant service and had such a positive experience with us.


Your feedback means a lot to our team, and we're thrilled to know that you'll definitely be using Funky Pigeon again in the future.


Thank you for choosing us, and we look forward to helping you celebrate many more special occasions!

Thanks, Taya

Rated 2 out of 5 stars

Horrible user interface

Horrible user interface. Could not turn off the express tracking option once selected. Extremely frustrating. Wound up having to remove an order item in order to do it. I would have gone to another supplier if I hadn’t spent so long customising the card.

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Arthur,

Thank you for taking the time to leave a review.


We're very sorry to hear about your experience and understand how frustrating this must have been. We appreciate that after spending time creating and personalising your card, the last thing you would expect is to encounter difficulties during checkout.


We're sorry that you were unable to turn off the Express Tracking option once selected and that you had to remove an item from your order to proceed. That is certainly not the smooth and user-friendly experience we aim to provide.


We also understand your frustration at feeling committed to completing the order after investing significant time customising your card. Your feedback is extremely valuable, and we'll ensure that your comments are shared with the relevant team for review as we continue to improve our website and checkout process.


Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this to our attention.

Thanks, Taya

Rated 1 out of 5 stars

The first card we ordered was delivered…a week late, rubbish.

The first card we ordered was delivered a week late, so they gave us a free card code, didn’t work so they gave us a second code which was accepted but we still got charged for the card, the people you deal with have no idea what they are doing, they cannot find the card you sent on their web site, we will never deal with company again, they are a waste of time, my advice DO NOT USE THEM.

17 July 2026
Unprompted review
Funky Pigeon logo

Reply from Funky Pigeon

Hi Steven,

Thank you for taking the time to leave a review.


We're very sorry to hear about your experience and completely understand your frustration. Having your first card arrive a week late was disappointing enough, but we're sorry that the resolution process caused further inconvenience.


We apologise that the initial free card code did not work and that, despite a replacement code being accepted, you were still charged for your order. We also appreciate how frustrating it must have been when our team was unable to locate the card in question while trying to assist you.


This is clearly not the level of service we aim to provide, and we're sorry that we have let you down on multiple occasions. Your feedback has been noted and will be shared with the relevant teams so that we can review what happened and work to improve both our processes and customer experience.


We sincerely apologise for the disappointment caused and regret that your experience has left you feeling unable to use our service again.

Thanks, Taya

Rated 1 out of 5 stars

Don't order flowers!

Don't order flowers. Ordered for my Step-mum, the box was battered. The prosecco bottle was on top of the flowers, the flower heads were snapped, box of chocolates squashed and just generally a waste of money. The flowers look nothing like the advertising photo. Very disappointed.

16 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Tara,

Thank you for taking the time to leave a review.


We're very sorry to hear how disappointed you were with your flower gift order. We understand how upsetting it must have been for your step-mum to receive a damaged package, particularly when it was intended as a special gift.


It's concerning to hear that the box arrived battered, the prosecco bottle had been placed on top of the flowers, several flower heads were snapped, and the chocolates were squashed. We also appreciate your disappointment that the flowers did not match your expectations based on the product images shown online.


This is not the standard of quality or presentation we aim to provide, and we sincerely apologise for the experience you've had. Your feedback has been shared, as issues such as these are taken very seriously and help us identify where improvements are needed.


Thank you for bringing this to our attention, and we're sorry that we let you down on this occasion.

Thanks, Taya

Rated 5 out of 5 stars

Excellent service as usual .

Excellent service as usual .

25 June 2026
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Reply from Funky Pigeon

Hi Eurwyn,

Thank you for your wonderful review!


We're delighted to hear that you've received excellent service once again. Providing a great experience for our customers is always our goal, so it's fantastic to know we've continued to meet your expectations.


Thank you for your continued support and for choosing Funky Pigeon. We look forward to helping you celebrate many more special occasions in the future!

Thanks, Taya

Rated 5 out of 5 stars

Nice cards

I found a selection of cards suitable for our wedding anniversary.
Being able to add a bunch of flowers to what would have been a blank 2nd page is a nice touch.
On the 3rd page 3 boxes in which to write messages with a choice of script.
An finally a discount code that gave me 20% off.
Then Royal Mail delivery for my chosen arrival date, brilliant.

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Grandad Rob,

Thank you for your lovely review!


We're delighted to hear that you found a great selection of cards for your wedding anniversary and enjoyed the personalisation options available. It's wonderful to know that features such as adding flowers, choosing your own messages and script styles, and receiving a discount code helped make your experience even better.


We're also pleased that your order arrived on your chosen date and that the Royal Mail delivery service met your expectations.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and hope to help you celebrate many more special occasions in the future.

Thanks, Taya

Rated 4 out of 5 stars

Found a good card design & could…

Found a good card design & could personalise - it arrived on time & was appreciated.
I did have trouble using the text colour I wanted in card - the colour choices in circles didn't show properly & only saw it was wrong in preview - l just gave up & used black in the end!

9 July 2026
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Reply from Funky Pigeon

Hi Deborah,

Thank you for taking the time to leave a review.


We're delighted to hear that you found a card design you liked, were able to personalise it, and that it arrived on time and was well received.


We're sorry, however, to hear that you experienced difficulties with the text colour selection. We understand how frustrating it must have been when the colour options didn't display properly and you only noticed the issue when viewing the preview. We appreciate your feedback and will ensure your comments are passed on to the relevant team, as we are always looking for ways to improve the personalisation experience.


Thank you again for your feedback, and we're pleased that despite the issue, you were happy with the final card.

Thanks, Taya

Rated 5 out of 5 stars

Great selsction that I hadnt found on…

Great selsction that I hadnt found on other sites or shops

13 June 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Andrea,

Thank you for your review!


We're delighted to hear that you found a great selection of cards with us, including options that you hadn't been able to find on other websites or in shops. We work hard to offer a wide variety of designs to help our customers find the perfect card for every occasion.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and look forward to helping you celebrate more special moments in the future.

Thanks, Taya

Rated 5 out of 5 stars

Super service great cards reasonable…

Super service great cards reasonable prices

7 March 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Diane,

Thank you for your wonderful review!


We're delighted to hear that you found our service to be great, our cards to be of high quality, and our prices reasonable. Providing fantastic products at good value is something we strive for, so it's lovely to know we've met your expectations.


Thank you for choosing Funky Pigeon. We really appreciate your support and look forward to helping you celebrate many more special occasions in the future.

Thanks, Taya

Rated 5 out of 5 stars

Perfect she will love it

Perfect she will love it

16 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Catrina,

Thank you for your review!


We're so pleased to hear that you're happy with your card and that it's just right for the occasion. We hope the recipient loves it as much as you do!


Thank you for choosing Funky Pigeon, and we look forward to helping you celebrate more special moments in the future.

Thanks, Taya

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