FSB has such great resources. Just attended a great webinar on Marketing delivered by Phill Agnew of Nudge - wow! learnt so much in just an hour. Networks make such a difference too!
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Having just started my new business -Pet Lighthouse, an online second opinion vet for pet owners struggling with their pet's health- I have found FSB invaluable. The advice, support and templates have... See more
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I have just spent the most amazing day at the FSB Boot Camp at Keele Hall in Newcastle under Lyme. Every speaker was relevant and the networking was incredibly well organised and made sure that every... See more
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The Surrey area FSB meet-ups are really well run by Tracey C. She's an avid FSB promoter in a pragmatic but motivating way so you really appreciate the benefits of what FSB offers. She brings a great... See more
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Company details
Written by the company
Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.
Contact info
Sir Frank Whittle Way, FY4 2FE, Blackpool, United Kingdom
- 0808 2020 888
- customerservices@fsb.org.uk
- www.fsb.org.uk
4.5
Excellent
721 reviews
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The website is very poor
The website is very poor.
I recently tried to renew and eventually found online the correct place to pay. I paid £345 as instructed by the website. It is also the price listed on their membership page
Small employer (5 - 10 employees) £295.00
Larger small business (11 - 20 employees) £345.00
Larger small business (21 - 50 employees) £445.00
However then I was called and told they wanted £351 which isn't listed anywhere as a membership price! They wanted to process a refund for the £345 so they could charge the mystery £351. Lost a member of 34 years standing, well done. Incompetent.
***
This has been amicably resolved
5 September 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for your feedback and thank you for taking the time to speak with us, and we're glad we were able to resolve the issue. We appreciate your patience and your longstanding support over the years. If there's anything further we can assist with, please don’t hesitate to reach out.
FSB Customer Service Team
Invaluable Support for Small Businesses
The Federation of Small Businesses has been invaluable. The support they provide, the people behind it, and the events they run are all excellent. It’s inspiring to connect with other business owners who genuinely want to see you succeed.
28 August 2025
Unprompted review
Reply from Federation of Small Businesses
Hi Alex
Thanks so much for your lovely review!
We’re really glad to hear that you’ve found our support team, and events helpful. It’s great to know you’re enjoying connecting with other business owners — that’s what we’re all about!
FSB - Customer Services Team
Excellent and professional service
I was reassured by the professional advice I was given in a timely manner - my adviser was very supportive and listened to the details of my issue and clearly outlined the steps I needed to take. We have been members since I purchased my business 8 years ago and I can’t recommend them enough.
24 July 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to provide the support and guidance you needed. It’s been a pleasure working with you over the years, and we truly appreciate your trust in us. Your continued loyalty means a lot, and we look forward to being here for you for many more years to come!
Just attended a fantastic health and…
Just attended a fantastic health and wellbeing webinar with some wonderful speakers. Thanks FSB for organising it!
18 June 2025
Unprompted review
Reply from Federation of Small Businesses
Thanks so much for joining us! We're thrilled to hear you enjoyed the webinar and found the speakers inspiring. Supporting your wellbeing is part of what we’re here for 💙 #FSBEvents #WellbeingAtWork
Really great bunch of people
Really great bunch of people. Elles is a great host! will definitely be attending again.
4 June 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for the positive feedback. We are glad you had a great time at the event! We’re looking forward to seeing you again in the future.
I really enjoy the on-line networking…
I really enjoy the on-line networking sessions that Ness Gale facilitates. Really warm welcomes and great connections!
4 June 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you so much for the positive feedback! I'm really glad to hear you're enjoying the networking sessions. It's always a pleasure to help create a space where genuine connections can happen. We look forward to seeing you at our future networking sessions!
EMPOWERING SMBs Webinar
Have just watched the (free) live webinar, co-presented by two of Microsoft's subject specialists, which covered cyber threats, explained how Microsoft 365 CoPilot assists with daily work and introduced us to the GCSE (Goal, Content, Source, Expectations) format for better Prompting.
The recording will be available on the FSB website.
3 June 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for joining the webinar — we’re really pleased to hear you found it valuable. It’s great to know the insights from Microsoft’s experts and the introduction to tools like CoPilot and the GCSE prompting format were helpful.
For anyone who missed it, the recording will be available soon on the FSB website. We’re committed to bringing our members relevant and practical resources to help you stay ahead in a fast-moving digital world.
FSB claims to help small businesses
FSB claims to help small businesses, and they do, however, when it comes to business insurance, I suggest to shop around because we’ve had prices three times what it should be for business insurance. In addition they want the full
Year insurance paid up front, which isn’t realistic for many small businesses.keep looking, thrust me.
2 June 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for your feedback. We're glad to hear you’ve found value in some of the support FSB offers. Regarding business insurance, we understand that one size doesn't fit all. While we partner with providers we believe offer competitive services, we always recommend that members compare options to find what works best for them. Your insight on pricing and payment terms is appreciated and will be shared with the relevant team.
Thanks again for taking the time to share your experience.
Supportive and friendly
I can't praise the FSB, the support they provide, the people and the events enough. It's great meeting other people in business who want you do well.
7 May 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with the FSB. Supporting small businesses and helping them connect, grow, and thrive is at the heart of everything we do. It's fantastic to see our events and community making a real difference—your success is our success!
Great first time
My first networking meeting with FSB at East Surrey College taken by Tracey & Martin was very enjoyable thank you. Expertly run with insightful speakers & a great bunch of like minded people to meet. It was the perfect first experience for me, I enjoyed listening to other members talk about themselves & their business.
14 May 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you so much for your kind feedback! We're really glad to hear you enjoyed your first networking meeting with the FSB at East Surrey College. It’s great that you found the event well run and the speakers insightful — and even better that you felt welcomed by the group. We look forward to seeing you at future meetings and hearing more about your journey and your business!
I was sold membership in what I can…
I was sold membership in what I can only describe as a 'hard-sell' manner at an event - akin to timeshare salesperson.
The services they offer are comprehensive with some useful documents and advice; although ChatGPT produces better.
The reason I am leaving is because of the auto renewal with no warning (I had lots of other email from the FSB) and the inability to cancel membership online. I had to email in, get a number and call. SHARP PRACTICE not worthy of an organisation that claims to represent small businesses.
13 May 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience with our membership and renewal process has left you feeling disappointed.
We never intend for anyone to feel pressured into joining, and we take concerns about sales practices very seriously. Your comments will be reviewed internally to ensure our approach remains respectful and transparent at all times.
We’re pleased to hear you found some of our services useful, though we understand your frustration around the auto-renewal and cancellation process. We are currently reviewing how we can improve both the clarity of our renewal reminders and the ease of cancellation, including exploring online options.
We appreciate your honest feedback — it helps us improve, and we’re sorry to see you go under these circumstances. If there’s anything more we can do to resolve your concerns, please don’t hesitate to get in touch directly.
Wishing you and your business every success in the future.
Great experience as always.
As always, great to be part of FSB. I used to be a member, then left for 4 or so months, only to realise I miss it, so I re-joined.
BUT... you've got to utilise it. you've got to visit the site, find important documents of use, get on the panels for presentations and speaker events and join the numerous events and networking. It really is a great community with many people being within the FSB for many many years.
Thank you also to the Fabulous FSB team that is always super helpful and making things simple and easy and organised.
6 May 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you so much for your kind words and for rejoining the FSB community – we’re thrilled to have you back! 🙌 You're absolutely right – there’s so much value in getting involved, from accessing key resources to attending events and connecting with fellow members. It's members like you who help make FSB the vibrant, supportive network it is. And thank you for the lovely shoutout to the team – it means a lot!
Great experience
Great experience! Not only does FSB offer a wealth of support, but it has also put together some great networking events. If you have a small business, I highly recommend checking out FSB.
23 April 2025
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Ashley,
Thanks so much for the lovely feedback! 😊 We're thrilled to hear you've had a great experience with FSB and enjoyed our networking events. Supporting small businesses like yours is what we're all about. 💼🙌 #FSBSupport #SmallBusiness
FSB is not taking responsibility
FSB is not taking responsibility
FSB you could have apologise that there was a mistake and I would have moved on, but to not take responsibility it is a alarm signal. I came to the conclusion that when things go wrong you do not take the responsibility.
I booked an online event(9:30 - 10:30) as a member, I joined at 10:15 and I was not let in the event. I contacted the FSB support I got this reply "Further to your webchat i have ben advised that the event was due to finish at 10-30 and started at 9-30 therefore as you attempted to join at 10-15 the event was due to finish and it does not let anybody join when the event is due to end unfortunately." I asked Who does not let anybody join? totally silence. I contacted again the FSB customer service , I spoke with someone else and apparently there is a twist to the story - " We have a 15 minute window to allow people to attend the meeting. " But none of the have said "rules", are said on the event page.
16 April 2025
Unprompted review
Reply from Federation of Small Businesses
Hi Adrian
Thank you for taking the time to share your experience with us. To ensure the best experience for attendees, events are restricted to a 15-minute join window. For the Lancashire & Cumbria event you tried to attend, the start time was 9:30 am and therefore the option to join would have closed at 9:45 am.
I’d be happy to share any key points or materials covered — just let me know what you'd find most useful.
We really value your interest and hope to welcome you to an event soon.
FSB - Josephine
My experience was not very helpful
My experience was not very helpful. Watch out as they auto renew and can be very expensive. Maybe I didn’t use its true potential but spent the last 3 years not noticing they had renewed, as they don’t inform you by email or send you renewal reminder.
9 April 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience. We always aim to be clear and transparent with our members.
If you’d be happy to get in touch with us directly, we’d really like the opportunity to look into this for you and discuss any concerns in more detail. Please feel free to contact our Customer Services team on freephone 0808 20 20 888 or email customerservices@fsb.org.uk
FSB - Josephine
Every visit to an FSB event …
Every visit to an FSB event, I not only make lots of connections which open up collaboration opportunities but I always learn something new, be it a new skill, a social media application or a new idea for my business.
The hosts are always extremely professional whilst remaining accessible and personable, maintaining a balanced business like atmosphere along with a relaxing approach.
Along with the obvious membership benefit's FSB offer it’s the people who run events locally who are most engaging.
Thank you
27 March 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for your kind words! We're delighted to hear that you find FSB events so valuable—not just for making great connections but also for learning new skills and gaining fresh ideas. Our local event hosts take pride in creating a welcoming and engaging environment, and it’s fantastic to see that reflected in your experience. We appreciate your support and look forward to seeing you at future events!
Enjoyable event led by George & Ann
Enjoyable event led by George & Ann
Very engaging
Thank you
27 March 2025
Unprompted review
Reply from Federation of Small Businesses
So glad you enjoyed the event Sharon and thank you for the encouraging comment
A Brilliant Experience with FSB's Tim…
A Brilliant Experience with FSB's Tim Aker and FSB Kent.
Thank you to FSB Events for an outstanding experience at the recent ‘Budget’ focus group - The best one yet! It was a real privilege to be part of something so impactful.
The event was incredibly well-organised and gave us, as business owners, a genuine platform to share our views. With impressive coverage across social media, radio, and TV, FSB demonstrated why it is the leading business voice in Kent.
This year’s event truly stood out — the energy, engagement, and professionalism were second to none. It’s clear that FSB is deeply committed to amplifying the voices of its members, and I’m proud to have played a small part in it.
Already looking forward to the next one. A huge thank you to the FSB team!
26 March 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you so much for your fantastic feedback! We're thrilled to hear that you found the Budget focus group so impactful and well-organised. Giving business owners a strong platform to share their views is at the heart of what we do, and it’s wonderful to see the engagement and enthusiasm from our members. Huge thanks for being part of it—we look forward to welcoming you to the next one!
Speed Networking Canvey
Great interaction with other local business people at Speed Netwroking , International House, Canvey Island, Essex
Thank you Ann Scott and Cadtle Point Bc
25 March 2025
Unprompted review
Reply from Federation of Small Businesses
Glad that you enjoyed the event Vajsi and thank you for your review
A Happy FSB Member
I initially joined FSB a number of years ago and didn't really make the most of it however I re-joined a couple of years ago now and it's a brilliant resource for businesses across the board in addition to the opportunities to network and collaborate. Excellent value for money!
21 March 2025
Unprompted review
Reply from Federation of Small Businesses
Thank you for your kind words! 😊 We're so glad to hear that you're making the most of your FSB membership and finding value in our resources, networking, and support. Here's to many more years of collaboration and success!
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