FrithRugs Reviews 

2,926
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the rugs, noting that the materials feel luxurious and match their online descriptions perfectly every time. Many consumers also emphasize how well the anti-creep underlay works on different floor types while adding extra cushioning underfoot during daily use. Some people also felt that the digital platform made online shopping straightforward and intuitive, complemented consistently by fast and secure shipping arrangements. Reviewers often highlight the extremely quick response times and friendly, helpful assistance provided by staff members when managing individual orders or product queries.

What people talk about most

Product

Reviewers highlight deep satisfaction with the exceptional quality and appearance of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Quality

Customers expressed great satisfaction with the exceptional quality, noting that items frequently exceed... See more

Service

People report positive experiences with service, consistently praising the exceptional quality, helpful... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up. It also enhances the under foot feel which is a superb added bonus. Customer Servi... See more

Company replied

Rated 5 out of 5 stars

Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first... See more

Company replied

Rated 5 out of 5 stars

A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was s... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.


Company details

  1. Interior Designer

Written by the company

The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales and Shrewsbury Shropshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,926)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bye Bye Slippy rugs

Second purchase of rug underlay, does everything it claims. Order process is easy and delivery overnight. Perfect service

6 October 2025
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Reply from FrithRugs

Many thanks for leaving us a brilliant review Andrew.

Ian

Rated 5 out of 5 stars

Recommended

Website easy to navigate. Product just what we needed. Delivered on time.

29 September 2025
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Reply from FrithRugs

Thank you for your review Clair.

Ian

Rated 5 out of 5 stars

Perfect

Perfect. Free delivery, prompt delivery, great product.

30 September 2025
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Reply from FrithRugs

We're so glad you're a happy customer James.

Rated 3 out of 5 stars

Lovely rug but when ordering I put a…

Lovely rug but when ordering I put a note saying 'if no answer please leave in porch' however the delivery driver just took it away which meant I had to reschedule the delivery. Emailed Frith rugs and got no response

29 September 2025
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Reply from FrithRugs

Apologies for lack of communication, but I'm glad to hear all had been sorted now and you can enjoy your new rug.

Ian

Rated 5 out of 5 stars

We always get Rugs at Frith Rugs

We always get Rugs at Frith Rugs. The quality is the highest and the designs are lovely. Highly recommend.

18 September 2025
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Reply from FrithRugs

We're glad you're a happy customer Mike! Many thanks for the review.

Ian

Rated 5 out of 5 stars

Good quality rugs at very competitive…

Good quality rugs at very competitive price’s.Have bought several rugs over the years and have never been disappointed

23 September 2025
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Reply from FrithRugs

Peter, many thanks for your recent order, your loyal custom over the years and for leaving us a great review.

Ian

Rated 5 out of 5 stars

Was skeptical, but proven wrong!

Was skeptical, but proven wrong! And i'm glad about that, for once in my life! I've got a newly carpeted living room and i have a 3m long runner from the front door. It was constantly sliding towards the wall and i was forever straightening it up. Even just one walk down the runner would have had it creeping by a good inch or two! I trawled the internet and used AI to find the best solution to carpet creep and 'Foxi Anti-Creep Underlay' had by far the best reviews! FrithRugs was highlighted as the best deal (even better than going direct to Foxi). The price was more than i spent on said runner, but thought it's my best hope. It came withing a few days and the instructions were so easy to follow and guess what..... IT WORKS!!!! My runner hasn't moved a CM and is in a thoroughfare! I'm so happy i went for it. No more carpet creep for me! Would definitely recommend! THANK YOU!

22 September 2025
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Reply from FrithRugs

Thank you so much for taking the time to leave a great review. The Foxi underlay is indeed a brilliat product and I'm glad you've solved your creeping problem out!

Ian

Rated 5 out of 5 stars

Friths are totally dependable

Friths are totally dependable. They always honour their contract in good time and with plenty of communication. Could not fault them.

17 September 2025
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Reply from FrithRugs

Many thanks for giving us a brilliant 5 star review lynda!

Ian

Rated 5 out of 5 stars

Excellent!

Easy website to use. Checkout hassle free. Product arrived on time with no carriage charge. Excellent!

15 September 2025
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Reply from FrithRugs

We're so glad you're happy with our products and service Kim.

Ian

Rated 5 out of 5 stars

Highly recommend

This was the third rug I have purchased from Frith rugs. It’s an Indo-Persian rug. Gorgeous russets and blues. Very good quality. It adds a wonderful richness to the room. I’m delighted with it.
The online purchase was easy and the colours and designs on screen are very true to life.
It arrived very well packaged and within three days. The courier was professional and treated my purchase and property with respect.
I would highly recommend Frith Rugs. Thank you.

9 September 2025
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Reply from FrithRugs

Good afternoon Pat.
We're so glad to hear that you are enjoying your third rug purchased from us, and your repeat custom means the world to our team. Thank you.

Ian

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Arrived before delivery estimate and item ia perfect as when purchased before.

8 September 2025
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Reply from FrithRugs

I'm glad we exceeded your expectations Christine and thank you for the review.

Ian

Rated 5 out of 5 stars

Excellent product to stop rug moving

Purchased product to stop rug moving around the carpet ... product works a treat; efficient service from Frith (- have used before, and will use again).

8 September 2025
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Reply from FrithRugs

Many thanks for coming back to us again Michael and also for taking time out to leave us a great review.

Ian

Rated 5 out of 5 stars

Perfect underlay

The underlay is just what I needed it was perfect I definitely will be coming back for more thank you I see you do rugs as well I will be needing some of those I would recommend you to need anymore I would definitely come back to you use your firm thank you all the best from Malcolm and Sonia

28 August 2025
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Reply from FrithRugs

Hi Malcolm and Sonia. Thank you for the great review and I'm glad you're happy with our underlay. We definitely do rugs too, and lots of them! Check out our website at https://frithrugs.co.uk/ to see our full range and hopefully we can fix you up with a rug too in the near future!

Ian

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