FrithRugs Reviews 

2,926
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the rugs are durable, beautifully crafted, and look exactly like the online descriptions. Consumers also highlight the wonderfully smooth online ordering process, incredibly helpful customer support, and remarkably prompt delivery services provided right to the door. However, some reviewers noted occasional challenges regarding delivery timescales, unexpected courier changes, or difficulties finding local installation assistance. Despite these minor operational hiccups, loyal buyers consistently remain extremely satisfied with their overall purchases and frequently return for repeat orders across many years of service.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, emphasizing the exceptional quality, accurate... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrived... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the superb condition,... See more

Service

People report positive experiences with service, highlighting exceptional professionalism and helpful support... See more

Order

Customers had positive experiences with order, frequently praising the straightforward online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up. It also enhances the under foot feel which is a superb added bonus. Customer Servi... See more

Company replied

Rated 5 out of 5 stars

Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first... See more

Company replied

Rated 5 out of 5 stars

A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was s... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.


Company details

  1. Interior Designer

Written by the company

The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales and Shrewsbury Shropshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,926)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great rugs and service at a good price

Great rugs and service at a good price. And the delivery fitters were really helpful.

28 August 2025
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Reply from FrithRugs

Thank you for taking time to leave us a nice review Stewart and I'm glad you are happy with your new rug and also with our installation team.

Ian

Rated 5 out of 5 stars

Excellent service & goods

Quality of the rugs, this the second time we’ve bought rugs which had lasted years and replaced them,
From ordering to delivery excellent all within a few days, and delivered exactly the time they said Excellent service so pleased thank you

20 August 2025
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Reply from FrithRugs

I'm so glad we fulfilled your expectations once again Vivienne, and we look forward to seeing you again soon.

Ian

Rated 5 out of 5 stars

Frith Rugs deserves 10 stars

Frith Rugs deserves 10 stars!
What an experience of excellent customer service! From the beginning to the end.
Website easy to use when ordering. Communication the following day to confirm it's in stock and did I have a preference for delivery date!
Our rug arrived promptly.
Unfortunately not the fault of Frith Rugs, but in the manufacturing process a knot in the wool yarn caused a fault.
After sending images on email to inform. We had a phone call the same day to arrange a team member to personally pick up the faulty rug and delivery of a perfect replacement the next day! Beyond the call of duty! Thank you so much! Really happy customers who will be back again soon.

19 August 2025
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Reply from FrithRugs

Thank you so much for leaving us a brilliant review Susan, it really means a lot to our team, and we look forward to seeing you again in the future.

Ian

Rated 5 out of 5 stars

Great service

Order was despatched and delivered within a week of being placed. Website easy to use. The rug underlay was exactly what I had been looking for and reasonably priced.

12 August 2025
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Reply from FrithRugs

Thank you so much for leaving us a great review.

Ian

Rated 4 out of 5 stars

Indian half moon hearth rug

Looks like what we are looking for but not ready to fit yet as we need to decorate our lounge first. Might have been better if it had a fringe (as the existing rug has) but not clear if this option was available.

13 August 2025
Rated 5 out of 5 stars

Very helpful- sourced the three rugs I…

Very helpful- sourced the three rugs I wanted and brought them to the store of my choice. Was kept informed at all times. I have bought several rugs in the past from G H Frith and always been very pleased with the product and their service

12 August 2025
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Reply from FrithRugs

We're so glad that you are pleased with our products and service and many thanks for your repeat custom.

Ian

Rated 5 out of 5 stars

Delighted with rug.

Very pleased with ordering and delivery process. The rug is beautiful.

12 August 2025
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Reply from FrithRugs

Many thanks to taking time to leave us a great review.

Rated 5 out of 5 stars

Long Standing Very Happy Customer

This is the sixth rug over a number of years that I have bought from Frith Rugs. The quality is as ever superior and the delivery was fast.

22 July 2025
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Reply from FrithRugs

Thank you for the review Gloria and it really means a lot to us that you have purchased so many great rugs from us, many thanks!!

Ian

Rated 5 out of 5 stars

Best rug underlay ever.

Best backing for a rug that we have ever tried. Now even with two crazy dogs running around on laminate floor, with these underlays from Frith, the rugs don’t even move! Great product and not much dearer than far inferior products, so the extra money is worth it!

2 July 2025
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Reply from FrithRugs

Thank you for your fantastic review and we're happy to hear our underlay is holding up even with two very excitable dogs running about!

Ian

Rated 5 out of 5 stars

Great quality of the rug

Great quality of the rug, thick oile nad true colours as shown online
good delivery as promised

30 June 2025
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Reply from FrithRugs

Many thanks for takinng the time to leave us a great review.

Ian

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