www.frenchclick.co.uk Reviews 

Four times in a row there were problems with the delivery and they do not inform people either of delays or totally changing a delivery from morning to an afternoon slot. On several occasions I found out at the time of delivery that my items were not included items I’d needed that evening! They do not answer their phone and generally lack courtesy. They tend to forget who the customer is and treat them disdain. Such a shame as the products are good and authentic. We need another French distributor that’s more professional.

My order was two days late which is why I deducted one star. However, the delay was actually down to DHL not coping with high demand after Black Friday. French click were quick to respond to my queries and to chase the missing order. When it did arrive it was well packaged and all items in good condition. French click have now refunded my postage costs, so alls well.

Selles-surcher was spot on and the packaging was also first class

It's so good to be able to buy our French goodies whilst in the UK. The prices are reasonable. My parcel came very well paced, cold goods came wrapped in a cold gel pack, even the shower gels were seperatly wrapped with tape around the top to prevent leakages. Only one item was unavailable, and Frenchclick made a PayPal refund to the full value. Will definitely shop with them again.

Never ever use this company ,they are a complete joke .
Paid for delivery on 2/12 no show after spending whole day in house .E mailed at 4.30pm to confirm delivery still happening,not even the courtesy of a reply .E mailed again at 9pm to advise delivery was a no show and request a full refund .Still no reply to that e mail .Called am today waited 15 mins then answered and said unable to track the order with courier .No apology just said ok will give refund .Have requested e mail to confirm refund and will see if recieved .Pathetic customer service no response to e mails ,judge for yourselves if you think this a professional way to run a company and customer service .
Further to your reply ,you conveniently do not mention why you did to respond to 2 e mails ,that is what customer service is about .Taking responsibility for your own failure and not blaming the courier company .

Excellent products. Timely deliver.

Products arrived as described and well packaged. Coffee mousse actually tasted like coffee, and the flours are perfect for making tasty bread.

I have now placed two orders and both arrived bang on time, well packed and in very good condition. Items have long BBE dates and they do some lovely treats that aren't available here. Really good company

Faultless service - I made quite an unusual order (5x Marie Quiche Lorraine) with a specified delivery date of 10 days later. I was worried that the stock levels or the long lead time would cause issue, but the products arrived on time just as requested. When I emailed the day before expected delivery to confirm dispatch, I received a prompt and polite reply. Would definitely recommend, and will use again!

Excellent service, in these difficult times, it's good to know that I can order my French 'must haves'.

Speed delivery and items well packed. I've tried the T55 flour and liked the results, yet to try the brioche mix. A friend recommended me to visit. A must for Francophiles!

This is a great place for food items that are practically unfindable elsewhere in London. An excellent professional service too.

My second order with Frenchclick, and again, very pleased with their service and excellent products. Being able to choose a delivery slot is so helpful.

This outfit has deteriorated significantly. Customer service is very combative & unhelpful. Telephone unanswered. Orders are altered without informing the customer & then excuses made when this is queried. This review has been written based on the last 2 experiences so it’s not a one off. Orders are packaged poorly with no common sense applied therefore goods arrived damaged. Very disappointed. Please consider before ordering.

This was an excellent first experience with French Click. My partial refund was instant . Goods arrived on my specified date. I will make more purchases now I trust the site. Happy Customer:)

Fantastic experience. The products are perfectly curated, the best quality, and at a very fair price, also their customer service is amazing too, what you would expect from your local French épicerie: helpful with a smile.
Merci Adrien for fixing my order when I made a mistake in the delivery date.

The overall experience of purchasing two quite small items was impressive to say the least. Ordered on a Sunday, received as promised within the specified time slot, on the following Wednesday. No hassle, no problems. Thankyou

I am over the moon to find at last a French web site where I can buy some great hard to find produce. So thank you merci encore

Further to my telephone request for information regarding an item which was positive. I purchased this item and because I live on other side of the country I had to have this item delivered.

I searched the internet for this white vinegar and was surprised to find it in London. The delivery was excellent and would recommend this company.