Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.2
Average
878 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so happy to get these products
I am so happy to get these products. I buy them when I travel to Europe. Now, I have found the perfect store to deliver them to my door.
11 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you can now easily find at FrenchBeautyHub the products you used to purchase during your trips to Europe and have them delivered right to your doorstep. Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals!
The FrenchBeautyHub Team
Absolute worst experience ever
Absolute worst experience ever. Took them almost 2 weeks to ship my item out. Then, because they didn’t do the import forms properly, my items got stuck in customs for 3 weeks. They never offered to help or tried to escalate with FedEx. It took my filing a claim to attract attention to the package to actually get it moving. Then once I finally got my order over 5 weeks after placing it, it was missing an item. I’m returning everything from my order because I don’t want to provide this company with any of my money. Now to see how hard it’s going to be for this scam company to even refund me for the missing item which I paid duties on.
10 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for this experience and completely understand your frustration after so many difficulties. 😔 Between the shipping delay, customs hold, and the missing item upon delivery, your order clearly did not meet your expectations. Please contact us by email with your order number and the details of the missing item so our team can review your case and provide an appropriate solution.
The FrenchBeautyHub Team
Don't purchase from this company
Don't purchase from this company. I ordered a shampoo and it hasn't left there warehouse. It's been 3 weeks and it hasnt been posted. They steal your money.
11 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we take this type of accusation very seriously. 😔 However, after checking our records, we could not find any order associated with the name used for this review. If you did place an order with FrenchBeautyHub, please contact us by email with your order number and the email address used for the purchase. This will allow us to verify your case immediately and provide you with an accurate response.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you enjoy our product selection. We aim to offer a wide range of French beauty products so everyone can find their favorites. Be sure to follow us on Instagram and Facebook for our latest arrivals and promotions!
The FrenchBeautyHub Team
It took a while for the products to…
It took a while for the products to ship with no updates about the status; I had to inquire a few times. Then when the products arrived one item had leaked inside. Also, I ordered two identical shampoos but one was different. Communication and updates could definitely improve.
3 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about your experience. 😔 Between the lack of shipping updates, the leaking product, and receiving a different shampoo from the one ordered, we completely understand your disappointment. Please contact us by email with your order number and, if possible, photos of the affected items so our team can review your case and provide an appropriate solution.
The FrenchBeautyHub Team
T-Gel Shampoo
The product that I chose helps with psoriasis of the scalp & I can’t find it in the US. FrenchbeautyHub is my favorite pharmacy & shipping was quick too.
9 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your trust and wonderful feedback! 😊 We’re delighted that you were able to find the T-Gel you were looking for at FrenchBeautyHub and that your delivery was fast. It means a lot to know that we’ve become your favorite online pharmacy! Be sure to follow us on Instagram and Facebook for our upcoming promotions.
The FrenchBeautyHub Team
Easy to order
Easy to order. Delivery time was about what I expected. Like the coverage it provides.
15 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that ordering was easy, the delivery time met your expectations, and most importantly, that you’re happy with the coverage the product provides. Be sure to follow us on Instagram and Facebook for our upcoming promotions and exclusive offers.
The FrenchBeautyHub Team
As ordered
Great communication and everything came as ordered. It was an easy transaction. I will purchase again from your company. Thank you
23 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your trust and wonderful feedback! 😊 We’re delighted that you appreciated our communication and that everything arrived exactly as ordered. We’ll be very happy to welcome you back for your next order! Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you love our products and found the ordering process easy and smooth. Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
It was very easy to order from…
It was very easy to order from them.July There was a small delay in the delivery but I was kept informed all the way. I will be ordering again very soon. I have no hesitation in recommending this company.
18 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your trust and recommendation! 😊 We’re delighted that you found ordering easy and especially appreciated being kept informed despite the slight delay in July. We look forward to welcoming you back very soon! Be sure to follow us on Instagram and Facebook for our upcoming promotions.
The FrenchBeautyHub Team
Excellenté
Shipped quickly in eco friendly packaging for a great price. Received exactly as described. Very impressed with product, and will visit and purchase again ⭐️
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you appreciated the fast delivery, eco-friendly packaging, great price, and most importantly, your product. We’re so happy to hear that you’ll be ordering from us again! Be sure to follow us on Instagram and Facebook for our upcoming promotions.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Hello, thank you for your feedback. 😊 We’re sorry if you’re still waiting for your order. Please contact us by email with your order number so our team can check its status and provide you with the latest available information.
The FrenchBeautyHub Team
Don’t use this company
Don’t use this company. They sent wrong product and won’t refund or send correct product. Poor customer service with lack of communication. Wait time was also longer than other companies.
1 May 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Jola, we’re truly sorry about your experience. 😔 Receiving a different product from the one you ordered is understandably frustrating, and we would like to properly review what happened with your order. Please contact us by email with your order number so our team can reassess your case and provide an appropriate solution.
The FrenchBeautyHub Team
DO NOT buy from this company
Do not buy from this company. They are scam bugs. It says package on the way. The track number doesn’t work . I’ve placed my order on 9th of July. It’s 7th of AUGUST today and still not received When you write to them, they all respond the same way: “Rest assured, your package is already with our carrier, who will deliver it to your home in the next few days. “. It’s a joke. The money is not refunded . They say we should wait. And how long will it take for another month ? Is this a joke? I'm really sorry that I didn't come here to read the reviews before buying. There are many people who have been waiting for their parcels for months. I've written to the company many times asking for a refund, but it's no use. In response, I receive their standard response, which you can read here in the company's responses. Therefore, beware of this company. If the company was good, then the money would have already been returned to everyone, and they did not say that the delivery time had been extended indefinitely.
9 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for the delay and understand your frustration. 😔 Your parcel is already in the carrier’s hands and is still in transit. We understand how concerning it can be when tracking information is not updating properly. We will follow up directly with the carrier to obtain more precise information about your delivery and keep you updated. You can also contact us by email for further assistance with your case.
The FrenchBeautyHub Team
Excellent service and fast shipping.
I am very happy with this purchase. The quality is excellent and it works exactly as described. The shipping was also very fast. I would definitely buy it again!
7 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that the product quality met your expectations, worked exactly as described, and arrived quickly. Hearing that you would purchase it again without hesitation means a lot to us! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
DON'T BUY FROM THEM!
DON'T BUY FROM THEM!! I made an order in January 2026 of four items. They sent me two and then when I notified them of two missing items told me they were out of stock and offered me credit or money back for those two items. I declined as the shipping/fees cost me money and if I made a new order later I would have to repay that cost again which isn't fair seeing it was their error. I communicated this multiple times via email and I don't think they fully understood/pretended not to understand. Eventually the tweezers (main reason I made the order) came back in stock 5 weeks ago and I emailed asking them to send my two items and no response. Wrote on their insta page and fb page and they wanted me to fb message them which I did. Continually telling me they have passed it on to the 'team'.
Their instagram page seems to have disappeared now too.
7 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this experience and understand your frustration, especially after such a long wait for the two missing items. 😔 Your request has been forwarded to the relevant team so your case can be reviewed and an appropriate solution can be provided. Please continue the conversation by email with your order number so we can properly follow up on your case.
The FrenchBeautyHub Team
Really enjoy French Beauty Hub
Really enjoy French Beauty Hub, it's awesome to have access to these products.
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your lovely feedback! 😊 We’re delighted that FrenchBeautyHub makes it easier for you to access the products you love. Your enthusiasm truly means a lot to us! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
Great product and it was delivered on…
Great product and it was delivered on time!
23 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you’re happy with your product and that your order arrived on time. That’s exactly the experience we want to provide! Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals.
The FrenchBeautyHub Team
Total scam. DO NOT GIVE THEM YOUR MONEY!!!!
Total scam. Spent hundreds of dollars on hair care products for my wife. It has been over a month since order was placed. I start inquiring 2 weeks after purchase. They never responded!! NOTHING. Numerous inquiries and NOTHING. Can't call them. Filed credit card dispute. BEWARE AND AVOID. Order #162136.
I just read their reply. Nothing but lies. What a SCAM. They have consistently said up to yesterday but they have escalated everything and I should be hearing something soon. Buyer beware this company outright lies and steals money.
3 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this experience and for the delivery delay. 😔 After checking order #162136, the refund was already processed on our side some time ago. We kindly invite you to contact your bank to confirm its receipt or processing status. Once again, we sincerely apologize for the inconvenience caused.
The FrenchBeautyHub Team
I never received my order
I never received my order. I ordered on May 28, 2026. Order number 155610. They keep telling me its on the way. But obviously it is not. They will not refund my money. If they send me my product I will update this review.
6 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this long wait. 😔 After checking order #155610, your parcel is indeed in transit and currently in the carrier’s hands. We completely understand your concern regarding the delay and will follow up with the carrier to obtain a more precise update on your delivery. Thank you for your patience.
The FrenchBeautyHub Team
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