Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
Company replied
Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through th... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hi Adrian,
Thank you for your review.
We're thrilled to hear that you had a great experience with Freetrailer! Your kind words mean a lot to us, and we're pleased that we could provide you with a positive rental experience.
We look forward to helping you again the next time you need a trailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Mikael,
Thank you for your review.
We're delighted to hear that you found our service both cheap and easy to use. Making trailer rental simple, convenient, and affordable is what we aim for.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Vimal,
Thank you for your review.
We're delighted to hear that you found the process quick and simple, and that you were happy with the price. Making trailer rental easy and affordable is exactly what we strive for.
We appreciate your feedback and hope to assist you again the next time you need a trailer.
Best regards,
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We're glad to hear that you found our service reliable. We also appreciate you pointing out the issue with the lock battery. Feedback like this helps us identify areas for improvement.
We hope to see you again soon.
Best regards,
Freetrailer
Everything perfect.
24 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dilli,
Thank you for your review.
We're delighted to hear that everything was perfect. Your positive feedback is greatly appreciated, and we're happy that we could provide you with a great experience.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi My,
Thank you for your review.
We're pleased to hear that you had an easy experience with Freetrailer. Thank you for your recommendation, it means a lot to us and motivates us to keep providing a simple and convenient service.
Best regards,
Freetrailer
Smooth experience through and through
Smooth experience through and through, everything works, clean and great condition of the trailer!
24 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ludvig,
Thank you for your review.
We're delighted to hear that you had a smooth experience from start to finish and that everything worked as expected. It's great to know that the trailer met your expectations and was in clean, great condition.
We appreciate your kind words and hope to see you again soon.
Best regards,
Freetrailer
Great affordable, service
Readily available, easy to book, collect and return, via very easy to use app.
23 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jacob,
Thank you for your review. We are delighted to hear that you found our service affordable and that the booking, collection, and return process was easy and convenient through the app.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Muhammad ,
Thank you for your review. We are delighted to hear that you had an awesome experience with Freetrailer.
We hope to see you again soon.
Best regards,
Freetrailer
Trailer was in perfect condition ✅
Trailer was in perfect condition ✅
Easy manual via the App ✅
Just great!! ✅
23 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kulaleen81,
Thank you for your fantastic review! We are delighted to hear that the trailer was in perfect condition and that you found the app instructions easy to follow.
We appreciate your feedback and are pleased that you had a great experience with Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Pierre
Thank you for your review.
We’re glad to hear that everything worked perfectly fine and that you had no issues at all with our service. We appreciate you taking the time to share your experience.
Best regards,
Freetrailer
Great concept
Great concept. Easy to pick up and return. Good service if you need to speak to helpdesk. I am a frequent user.
22 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi P
Thank you for your review.
We’re very happy to hear that you find our concept great and that both pickup and return have been easy for you. It’s also nice to know that our customer support has been able to assist you when needed. We truly appreciate you being a frequent user.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Tomas
Thank you for your review.
We’re glad to hear that everything worked great for you and that you’re happy with the price. Thank you for the recommendation, we really appreciate it.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Kaare,
Thank you for your review. We are pleased to hear that the trailer was in very good condition and that you had a positive experience.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Very convenient and cheap!
21 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Lars,
Thank you for your review.
We’re glad to hear that you found our service very convenient and affordable.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Cliff,
Thank you for your review.
We’re glad to hear that you consistently find our service easy and convenient.
We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi kund,
Thank you for your review.
We’re very glad to hear that you found our service amazing and easy to use.
Best regards,
Freetrailer
worked well as always
worked well as always - it would be nice if someone else could pick up with my reservation number as I had to go there in person only to use the app
21 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Lorenza,
Thank you for your review.
We're happy to hear that everything worked well as always, and we truly appreciate your continued trust in Freetrailer.
Regarding your comment: it is actually possible for another person to pick up the trailer if they log into the same account on another device and use the reservation there. This way, the app and booking can be accessed by the person handling the pickup.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Super easy to rent!
21 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michaël,
Thank you for your review.
We’re glad to hear that you found the rental process super easy.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Awsome
Easy to pic up and deliver. Got it at Power Kongsvinger. The App is great, informative and easy to use. Super!!!
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We’re very happy to hear that you had a great experience picking up and returning the trailer at POWER Kongsvinger, and that you find our app informative and easy to use. Your feedback is greatly appreciated.
We hope to see you again soon.
Best regards,
Freetrailer
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