The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
Company replied
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Review summary
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Reviews shaping this summary
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more
Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more
The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more
Company details
Written by the company
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Written by the company
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Contact info
Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4.8
Excellent
4K reviews
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once my wife got multipe health conditions not many would insure us.
My wife has multiple health conditions and its always hard to get travel insurance for her that isnt going to cost at least half as much as the holiday if insurers will even give you a quote.We have been using free spirit for many years now and they consistently have the best prices against what is provided and levels of cover we can choose between depending on how much the holiday cost and what we need for that particular holiday
7 September 2026
Insurance policy cover
Insurance policy covers what we want at a reasonable cost , we usually go to Tesco insurance but my husband turned 80 in August and they don’t cover 80and over so WE have both gone with Free Spirit insurance many thanks
4 September 2026
I found Sammy to be very helpful…
I found Sammy to be very helpful sorting us out a single travel insurance a few days ago - very professional but friendly also.
31 August 2026
Iit was easy to follow and understand
I have always used free spirit as they are very helpful i have no problems with them
3 September 2026
I have used Free Spirit for the past…
I have used Free Spirit for the past few years. I believe them to be competitive and that is why I remain with them.
31 August 2026
I've used this before
I've used this before and it's great for people with pre-existing conditions. Very straightforward to apply for. So far I haven't needed to make a claim but that will be the acid test I suppose!
28 August 2026
Effortless establishing annual cover
28 August 2026
You made it easy to understand what we…
You made it easy to understand what we needed, thank you.
24 August 2026
Excellent service and fair price
Really helpful operative who was very good and we bought 2 polices from them
18 August 2026
A pleasant experience.
I found using your website an easy experience. I enquired for insurance to cover for our UK holiday and was offered a policy to cover my requirements at a lower price that I had been quoted elsewhere.
16 August 2026
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Process for getting a quote nice and…
Process for getting a quote nice and straightforward. Reasonable premium. It was easy to get through to a 'real' person on the phone for additional queries. That member of staff was clear and helpful.
The only issue was the annoying chat pop up that got in the way of the form. It popped up again several times after I closed it. When I did use to query something it gave a different response to the member of staff I spoke to.
17 August 2026
Reply from Free Spirit Travel Insurance
Good morning,
Thank you for taking the time to leave us a review. We're glad you were able to get a quote and speak to a member of our team easily. We regularly review our chat bot to try and ensure it only gives correct information, so we sincerely apologise you found it to be conflicting. We will raise this with our team to ensure this doesn't happen again in the future and thank you for bringing it to our attention. If you require anything else please don't hesitate to get in touch.
Kind regards,
The Free Spirit team
Fantastic service and amazing price
Fantastic service and amazing price. So pleased that my Dad's service is recognised. Thank you.
14 August 2026
Emily was a helpful and talked me…
Emily was a helpful and talked me through the questions.
12 August 2026
Reply from Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Emily so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Excellent on line facilities to…
Excellent on line facilities to purchase Insurance Policies.
7 August 2026
Very efficient service with everything…
Very efficient service with everything explained
7 August 2026
I spoke to Sam who made the whole…
I spoke to Sam who made the whole process very easy. Thank you
11 August 2026
Reply from Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Sam so that he gets the praise he deserves.
Kind regards,
The Free Spirit Team
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