Freeola & GetDotted Reviews 372

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the service for being friendly, quick, and budget-friendly, often highlighting the knowledgeable support staff. People appreciate the efficiency of installations and the professionalism of engineers, noting that everything is left neat and tidy. Reviewers also value the quick response times and helpful explanations received, feeling that the company is genuinely on their side. However, some customers were dissatisfied with service outages, particularly regarding email and website hosting, which caused significant business interruption and inconvenience. These individuals reported issues with vague status updates and a lack of clear information on service restoration. A few other people also felt that the website builder was awful and that the company's transparency regarding service limitations, especially for "free" offerings, was lacking.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the excellent, friendly, quick, and... See more

Website

Consumers find website experiences to be ambiguous. Some reviewers report significant issues with domain... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise quick replies, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had... See more

Company replied

Rated 5 out of 5 stars

I use Freeola for my domains and my Broadband and wouldn't go back to anyone else for either. I've never had any problem lsnwothbusage and most importantly their customer service is second to one.... See more

Rated 5 out of 5 stars

Freeola has hosted two sites for me for very many years. Always extremely reliable. On the very few times I've had to ask for help - usually when it wasn't even their problem, they've been very quick... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Freeload gives me a fantastic service

Freeload gives me a fantastic service. I have been a customer for many years and have always had great advice and service. Freeload host my email addresses and everything works incredibly well. Billing and payment is easy and domain renewal is a dream! Just what anyone would want from a domain host.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I've been using freeola email and services for more than 15 years. I've never had any issues that weren't fixed very promptly and politely. Great service, would recommend highly.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Never disappointed.

I have dealt with Freeola and Get Dotted for about 25 years now and have never been disappointed with their products or services.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Ten years of great service.

I have been with Freeola for over ten years, on a few occasions I have had issues with the broadband connections related to the local wiring or exchange. Freeola have always been most helpful and effective in getting these problems fixed by BT -who are responsible for these issues.

The technical staff have been kind and understanding, explaining how to resolve re-booting the exchange and very speedy in getting larger issues such as overhead lines breaks resolved.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Firs Class Service

As a long standing customer since the days of dial-up and later ISDN and now full fibre Freeola has always provided a first class service in every respect - especially customer service.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Freeola's web hosting and email servers

I've been using Freeola's web hosting and email service for 17 years now and had an account with them for 2 years prior to that. They have resolved the very few technical issues I've had very quickly they turned out to be user errors, not faults with the system. I now run 3 websites through them with no problems at all

25 July 2024
Unprompted review
Rated 4 out of 5 stars

A great internet service provider

I have been with Freeola (previously part of Special Reserve) for getting on now for 28 years, and have always found them to provide a reliable Broadband and hosting service for a good price.

They are very helpful when needed and long may this continue. Just hoping they will be there for me when we all have to switch to digital voice :(

Keep up the good work!

6 August 2024
Unprompted review
Freeola & GetDotted logo

Reply from Freeola & GetDotted

Thank you very much indeed for your review and feedback. Freeola Voice is already available and we will be glad to help you through the transition from copper wire to VoIP when the time is right for you. We traded as a sister operation to Special Reserve Discount Club until 2005 when we became Freeola Limited.

Rated 5 out of 5 stars

Excellent and Professional Always

I have been using Freeola for at least 3 decades through different evolutions of websites both personal and business related... The service has been nothing less than excellent, technical issues have been resolved immediately and without any down time. Questions I have had with content or usability have had professional and free advice and made me feel totally confident in website management. I would and have reccomended Freeola often to colleagues and friends alike...

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Another satisfied customer

I have used Freeola for several years now, my first introduction was when I wanted to set my own domain name which proved easy and cost effective, I have had no problems with the service and any queries have been responded to in a timely professional manner. I see no reason to consider any other provider.

6 August 2024
Unprompted review

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