Freedom Mobile Reviews 

Garbage company. 20.years with wind now this junk. Do not waist your time

Tried contacting customer care when my line was suspended even after paying in full. Tried the messaging service, no response after the let me connect you to an agent AI lobby. Tried calling, waited over an hour and then hung up because nobody was answering. My
Line is still suspended and I'm losing money because of it. I need my line for my business. I've been a customer since they were Wind Mobile but now I'm actively looking for another company and will be canceling mine, my husbands and my daughters lines.

Worst experience ever! It took 6 hours to switch to this crap business. Come to find the eSIM I paid for doesn’t work. I only found out when a neighbour pounded on my door thinking I was dead because I didn’t answer my phone.

I can’t go to the mall which is where all the kiosks are as they aren’t barrier free for the disabled. 5-7 days to get a physical eSIM card couriered which is too long to have no phone and no data. Wasting so much time and paid for a service that isn’t active. DON’T go with this awful company unless you want to waste days to get no service and be robbed.

I paid for a data & calling plan but was almost never able to get internet connectivity. The retail outlet seemed to have no concept that it is wrong to pay for a service that is subsequently NOT provided. A refund was flatly REFUSED. Absolutely appalling service. Future potential customers BEWARE!!!

Their customer service is atrocious and they don't even provide a receipt or invoice! What company, let alone a major phone provider, doesn't provide a receipt for an online payment???? All you get is an email confirming payment and a "payment history page" with the payment date, payment amount, and confirmation number. I'm SHOCKED.

I would give this a zero if I could. Worst service, slow speed, zero technical support. We have been a customer for 5 months, in the last 3 days I've called 4 times, I've spent a total of over 5 hours on hold or trying to trouble shoot. DOING THEIR JOB. They refuse to send a technician unless I test the speed with a lap top. I told them I don't own one they said borrow one, without that we cannot do anything. DO NOT WASTE YOUR TIME WITH THIS COMPANY

I signed up in store, the service was good, but after three months I have a charge of $273.00 on my visa. Hours spent trying to resolve the issue. Result was to clam a fraudulent transaction and have visa sort it out. All of my information was taken and kept in the store. The transaction was billed to a Freedom account number, so I can only believe an employee used my information

Don't die if you have Freedom Mobile. Went to cancel my wife's phone as she passed away. Had to pay out her contract & then give back phone. They not only wanted their pound of flesh, they literally stomped on me when I was down. And they don't make it easy. They have you email the back office. Tell you to return the phone to a retail store with a case number. Store clerks can't take your case number.

customers assist is useless

I would like to compliment Ali, the young man who served us. He was polite, knowledgeable, and very helpful explaining our two new purchases of Samsung phones. Highly recommended. We will continue going there because if him and the excellent service.

If I could give a negative rating, I would. I whole heartedly believe this is the worst customer service I have received in my life. 5 times I tried booking an appointment to get my internet hooked up and no one showed up. On hold for hours, continuously get transfered to different department. Im happily paying more somewhere else not to deal with this company. Also canceling my phone plan with them out of spite. The worst.

It's unbelievable what this company has come to. They just hired a bunch of Students and TFW's who have no intention of helping customers, lie to customers, don't answer the phone, and don't do their jobs. The customer service does not answer the phone; they literally have no one working there! It's just a waste of your battery, time and money. Your only option is to use their stupid WhatsApp or iMessage chat, which is useless because they take hours to answer anyway, and they don't treat you properly or resolve your issue; it's much different than having to answer someone on the phone. Freedom Mobile is going to die at this rate, after over 5 years this year, I will be becoming a client elsewhere. Absolutely deplorable how they've ruined the company all around. In malls, via customer support, in every way possible. The trade-off used to be service issues for customer support, good discounts, and loyalty. Now just take your business elsewhere. The rates are all similar.

The worst company will not recommend for anyone, god forbid if you dare to make 10 min international call they charge $2 per minute.. consumer service is bad you wait forever no matter what time of the day is.. etc steer clear from Freedom mobile!!!

I have been with Freedom for over 10 years and have always had excellent service,with mobile and customer service.A week ago I upgraded my phone and received outstanding service from an employee,Coco,at Metrotown Freedom.Service like this will always keep me at Freedom.Of course great plans and prices as well.
Allan D.

The worst customer service I have ever received. Hours on hold between December 15 and January 15 2026. They never did answer phone or indicate how long the estimated wait would be. Their online service was just as bad. After connecting to their stupid AI chat I was asked to wait while they connected me to an agent - 2 hours and 47 mins later the agent was connected. So they don’t answer phone and the AI is completely useless. For two months I paid for service which I didn’t receive due to tech problem at their end. They suck. STAY AWAY

this store is ok, but don’t go there is you have trouble with your phone.. I gave 1 star because the agent I spoke with had no idea which location would be able to help me.. I needed a service and repair location and when I got home I easily found one.

Bad in 2025 and 2026 +
Changed my plan without consent or notice over $5 bucks! Cancelled when they wouldnt fix it. Complaining to CRTC

Freedom is just worst, their customer service is like useless, not cooperate with customer, I was asking same thing for 1& half hour and they just wasting my time, they cancelled my order and even didn’t inform me for that, worst customer service.

We signed up and had issues from the start. When we were in talks with the troubleshooting team, they never got back to us. when we called to get a refund and switch back to our old carrier, they said we were past our 2 weeks for a refund. Never knew this rule when we signed up. we waiting for more than 2 weeks for the tech support to get back to us which they never did. There is no place to take it further than whoever you call. Shit cell service and customer service, Wish I read the reviews before we switched.