Freedom Mobile Reviews 

The worst customer service ever ! Requested for a simple extra payment reversal took 4 hours and still not completed! Enough!!!!

I don't have a reliable network for TWO MONTHS now. Can't make or receive calls, and I don't have data at all! I contacted Freedom mobile online. Technical support escalated issue because they couldn't fix the problem, but a few days later I have the same problem. This is the fourth time I'm going though this. Today I've been online for many hours, opened three tickets so far but no one responded, and I cant' call them because I got no service. Don't waste your time with this company!

In December 2025 i bought a plan and a new iPhone with Freedom as a provider. I went to one of the kiosks that Freedom has in Garden City location in Winnipeg , MB in Canada and Jasmeen Kaur offered me the service. Everything was ok until I started to have issue with my phone charger. I checked the battery warranty and realized that my iPhone is not a new because the first use is in August 2025 and I bought in December 2025. However, this girl didn't disclose that it is open box cell phone and sold it as a new one. So, i am paying for the used phone as a new. I went straight to the kiosk and spoke to the manager of this location Harsh Preet to help me resolve this issue. He said that nothing he can do about this and i have to talk to manager or write review. I am trying to reach the manager of Freedom BUT it is impossible to get anybody to talk to about my problem.
People, please be aware of this scam on Freedom side.

We switched internet plans with them and they told me they would cancel the old plan automatically. Low and behold several months later i noticed in still being billed for the old internet as well as the new. They changed systems so could not find my old internet plan and it took me 6 months of calling them and their parent company to get the issue resolved. The most infuriating experience ive ever had. I will NEVER use freedomz shaw, or rogers EVER AGAIN. They also had a lot of hidden fees in their mobile plans. Read the contract before you sign.

I would give -5 if I could. The worst costumer support you'll get in your life. Just run away from it!

I initially had issues getting the 250 GB, $40/month plan after paying my phone off at an in-person mobile station. Due to their mistake, my desired plan was not available online, so I got their 100GB plan for the same price. I decided to call customer support, explaining how it wasn’t my fault the plan wasn’t available. After speaking to Rivan (a very kind customer service lady), my issue was resolved, and I was able to get my desired plan for no extra charge. I was very pleased with Freedom Mobile’s customer service during this whole ordeal; they definitely deserve the 5 stars I gave.

For years I was with FONUS (a US provider) but being a loyal Canadian I decided to use a Canadian company.
I spent two hours waiting and paid $45.00 for the service to be installed as I was going to the US and needed roaming. What a joke. I was away for three weeks and NO cell service. I could text but no cell. I called every day for a week and ZERO help.
The minute I crossed the border upon returning to Canada my cell worked. I asked for a refund and was laughed at. They said they were still working on my problem. Three weeks later.
FONUS sorry I left but here I come back.

Im not satisfying with their services

Network coverage with included seamless roaming is excellent. Audio quality is always good. Pricing is excellent. I have unlimited Canada calling, unlimited global text & visual texting, 15G data for $119/yr. That is not a misprint - One hundred nineteen dollars per YEAR!

Customer service is HORRIBLE and has been since Anthony Lacavera sold the company to Shaw. I know this because I was among the first 500 subscribers when (Wind Mobile) went live.

Its been 3 years since Quebecor purchased the company and customer service is getting worse. I was just put on hold for 30 min and talked to nobody. I dont have that kind of time to waste.

The company continues to outsource customer service to India and Egypt where the staff don’t understand our language or culture. I hate calling them. I have resorted to pressing 2 to go to the french queue so I get an agent in Canada. The moment I start speaking English they switch from french to english.

Overall I still like Freedom Mobile but I wish they would stop competing with the Big3 on customer service. If they went back to what it was when Lacavera owned the company, they would put the entire Big3 out of business.

Why 5 star- only because of a very professional and smart agent- Upinder, who handled my anger, frustration and disappointment calmly. I have been going back and forth to port my number to freedom to get a current promotion. But even after 5 days my line was not active.
Upinder kept reassuring me that he is going to make sure I will not have to call back, which at that point was not believable. But he went and beyond to find the problem, solutions and made sure its fixed. Even called to test and check my line was active. Didn't even once blame his team and handled the situation so well because of which I changed my mind from 0 start to 5 star.
As I am starting my journey with Freedom, I hope every single agent will be like him. Thank you Upinder.

March 10, 2026 the survey request that wa requested didn't allow me to enter this on the third question!!!!
The person I spoke with in your billing department was great.

On that same day (I had made payment arrangements) I received 2 text messages and a phone call threatening to cut off my phone service. This man was very rude and said I had to pay asap, I told him I had made payment arrangements to which he said I'd better paying that date.

I have been with freedom since it was called Wind and I have never been spoken to like this man. Billing department is excellent, but the man that called me left a really bad taste in my mouth.

Absolutely horrible customer service. The people are great, but overall they are totally short staffed. Two days in a row, I waited on hold for over 30 minutes. Even in the store, the associate waited about 20 minutes and still didn't get through. I got through once after 28 minutes and they couldn't hear me, so I got to do it all over again. Fingers crossed, they can hear me this time - if I can wait that long.

Attended the Vansickle Rd store in St Catharines and the staff - Meet and Romal were extremely helpful. They answered all of my questions and ensured that my phone was set up before I left the store. Excellent service!

If I could give a 0 I would. Honestly they are the stupidest company i have ever dealt with. They said they'd send someone out on Tuesday, so we took a day off work for this, to find out without telling us, that they changed it again to the next day. We called and all they said was that the Wednesday was the best they could do. So why say Tuesday in the first place. Honestly horrendous

They explicitly state that they have nationwide coverage but your cell service will drop to zero as soon as you leave the big city. NO SERVICE ON MAJOR HIGHWAYS, NO SERVICE IN BANFF, NO SERVICE IN RED DEER, NO SERVICE IN THE COUNTRY SIDE. Freedom blatantly lies about their coverage capabilities. Worst provider I have ever been with. Not to mention the wait times for customer service.

Too bad u don’t have a 0 star , they would have received it, charged me 116.85 twice in a month, submit picture which 35.50 per month from store , false advertising will contact crtc, Don

Two hour wait time is unacceptable for customer service to keep a gone on hold, this seriously used to be a great company but this will be my last ever plan with them... To be honest I haven't a clue how long I would have been on hold for because I gave up 2 hours I cooked had a meal and watched a program... These fools bed to get their act together they will lose customers rapidly if this keeps up

Worst customer service no one answer the calls hold it for 3 hours also tried online no answer waited for 4 hours. I paid them $55 to upgrade service for one. No service was activated after addson and no answer from customer service. Never use this company. They look like a scammer.

Freedom Mobile has one of the worst customer service experiences I have encountered with any telecom provider.

Waited almost 2 hours just to get a response.

Extremely poor communication from support.

During the online chat, the representative abandoned the conversation mid-discussion without resolving anything.

No explanation. No follow-up. No accountability.

For a company providing essential communication services, this level of support is completely unacceptable.

If you value your time and expect basic customer care, do not commit to Freedom Mobile.

Absolutely godawful CS, buggy and ugly UI, and an overall company attitude that seems to be "**** you customer."

I am appalled at how terrible of an experience this was, and I urge Canadians to pick another provider. This is insulting