Freedom Mobiles UK Reviews 

317
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am absolutely satisfied with the product & the service. Product description **** It would be nice to have images of the actual product, but not necessarily. Process time *****... See more

Rated 5 out of 5 stars

This is the second phone I've bought from Freedom Mobiles. All good with both so far, 1st is over a year old and still good even after sliding off my dashboard and out of car window at a roundabout an... See more

Rated 5 out of 5 stars

Pleased with purchase having previously bought a fake ipad from elsewhere i checked freedom mobile on trust pilot and bought an ipad.it arrived quickly and condition was better than I expected for a... See more

Rated 5 out of 5 stars

As many people, I'm usually awry when it comes to buy things online specially technological devices. I ordered an iPhone, which arrived quickly, had minor scratches on screen, but besides that has bee... See more

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4.8

Excellent

TrustScore 5 out of 5

317 reviews

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4.8

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(317)

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Rated 5 out of 5 stars

Good customer service.

The used mobile phone we ordered had a fault with the camera. This was very quickly resolved with a replacement, upgraded to a better quality used phone received in a few days later. A good service all round.

16 August 2015
Unprompted review
Rated 5 out of 5 stars

Used Ipad

Purchased used Ipad via Amazon.

Arrived promptly and so far works well.

A good experience.

14 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Brilliant!! Tried to order an I Phone 5s. Spoke with company, advised to register and order. Told if Phone in stock would allow me to order if not in stock wouldnt allow me to add to basket. True to form 5mins to register and order phone, ordered at 1530, arrived following day. Can't beat that, highly recommended.

13 August 2015
Unprompted review
Rated 5 out of 5 stars

I pad mini

ordered on Amazon, delivered quickly i pad in good condition and with 60 day warranty. All seems fine so far and very pleased with the product and service.

11 August 2015
Unprompted review
Rated 3 out of 5 stars

phone great delivery poor.

After buying phone on line which was easy. Delivery and contacting company very poor. Ended up driving 72 miles on day 3 after paying for next day delivery.

10 August 2015
Unprompted review
Freedom Mobiles UK logo

Reply from Freedom Mobiles UK

Hi Mark,

Firstly sorry to hear you're not happy with the delivery - we do pride ourselves on consistent and reliable dispatch and delivery. Let me sum up what we know about your order:

#1 - Order placed Saturday 1st August, next available date for dispatch being Monday
#2 - Order dispatched on Monday 3rd August as expected
#3 - Tracked parcel signed for on Tuesday 4th August as expected

Amazon's estimated delivery being listed as 4th-6th August.

We also received two messages from you:
#1 - Asking for faster delivery - we already deliver the next working day so we confirmed this.
#2 - A request asking for very specific timescales and alternative delivery address if those timescales cannot be met.

Unfortunately Amazon does not allow shipping to alternative addresses, for the protection of both seller and buyer. Also, no delivery companies that we know of offer a service where you can have same day delivery but to a different address if the recipient is not available.

Hopefully this has explained the situation to you - apologies that you did not receive the service you expected - Amazon does make it difficult sometimes to see each individual 3rd party seller's shipping details, which we have brought up with them in the past.

Rated 5 out of 5 stars

Because...

when the first phone had a problem I returned it, free of charge, and my money was refunded within 24 hours (as soon as they received the phone).
My replacement phone seems just fine.

7 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered an HTC One M8 (used - grade B), and it arrived very quickly, and in great condition. Unfortunately it turned out there was a hardware problem (microphone not working, common with this model). They had already provided a pre-paid return label, and when I contacted them via email they replied promptly to say I should use it. Within a few days a replacement arrived, which is good condition (not great, but still grade B), and is working great. Excellent customer service, which you rarely find these days.

4 August 2015
Unprompted review
Rated 5 out of 5 stars

Good product and easy to deal with.

Was looking for a replacement for my HTC M7 and purchased a M7 from Freedom Mobiles which was described as being in "A" class condition. The phone arrived by recorded delivery the following day and was as new. Great phone and great service.

3 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was a little sceptical but the phone was graded A and was like new it came the next day was comprehensively tracked and the price was hard to beat. I would definitely recommend them Mick

27 July 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I wasn't sure about buying a used ipad but read the reviews and decided to chance it. I wasn't disappointed! It was exactly as described and works perfectly. It arrived on time and well packaged. Would definitely recommend using this company.

26 July 2015
Unprompted review
Rated 5 out of 5 stars

Smartphones

Recently I purchased a Samsung s5 from your company, the process was swift and even if there may have been a little glitch it was,'fr from you but from the end of delivery point Royal Mail, even that, I am so thankful Royal Mail staff are also very reliable people they managed to rectify the problem and to day as am I writing this message I have received my item, it is in perfect good condition.
I hope to do business with you again.

Thanks
Regards
Michael Zunzu

24 July 2015
Unprompted review
Rated 4 out of 5 stars

Very happy

Phone arrived on time, was rated as "B" condition but it was in as good condition as if I'd owned it for a couple of months, I don't think it was advertised as being a US model - it is, there are a few AT&T apps which i can't remove - but that is the only minor gripe. It performs fantastically compared with what i was used to.

23 July 2015
Unprompted review

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