Free Reviews 

ON NOUS A SUPPRIMÉ PLEINS DE CHAINES....COMEDIE USHUAIA PARIS 1ERE VOYAGES PLANÈTES OLYMPIA. TEVA.......etc....

Peu d’attente quand on appelle le service client. A l’écoute, bonnes explications.

contact super disponible et donnant de bons conseils. Merci !

If you want to lose you time chose FREE.
I had en appointment confirmed today h 11 - 13 for installation of new box internet. Nobody come!!!!
Nobody contacted me for tel for this .
I called service clients Free to ask why nobody comes for appointment today- thay response: we don't know why! No way to contact technicien , no way to know why an appointment today was not respected.
It's scandalous! A évite !

I hired their fiber and the installation went OK.

They of course charged me immediately for the installation and service. But the box never got to work. Ever since, I've had 4 different technicians coming to fix it, and it did work for 1h... to stop working again. And had to miss work those 4 days to receive the technicians.

Long story short: I've had their service for 1 month, never worked, made me pay for it and I've had enough and called to request the cancellation of the service. And now they want to charge me for the cancellation, despite not having had provided the service I've paid for.

It's a scam. avoid at all cost.

I`m using 8.99 euro package, and in general I`m completely satisfied with Internet speed and Voice calls. Yeah, sometimes I see 3G instead of 4G on my phone, but all other is ok.

I`m a Free Mobile user for 10 months

I have recently moved out of France and am still trying to terminate my internet and phone service with Free. fr. My service was under my Ex's name, since we subscribed the service in 2010 before he and I separated. Since then I had contacted Free. fr to change the account holder to my own name but I was advised not to do it because it was 'complicated'. Since the end of March I had called Free numerous times and explained my situation, while I was getting ready to migrate from France to the US, their Fontainebleau team finally understood my situation and accepted my request letter of service termination and proofs, a bon de retour /bar code was sent to me so that I could return the internet box and accessories, which I did on April 7, a day before my departure.

Since then, I guess another team of workers are handling my returned internet box, I have received again emails saying that the account holder is not me and that the subscription can't be terminated. Again, my Ex who is not physically well and has no energy to deal with the hassle has kindly informed them as well, and I, on my side, sent them, along with the copies of my US visa, my notaire 's document, which authorize my notary to represent me for the signing of my house sale in the Fontainebleau area (so I don't need to go back for the signing). I have auto pay for my internet service, I guess at some point I need to contact my banker. STAY AWAY from this company, it is easier to divorce your spouse than to terminate the service with them.

I have had this internet service for just over a year, the customer service has been very poor, I am out of contract now and returning to UK for medical and health reasons, I was promised in the contract an easy way to cancel the subscription through the subscribers area, but it has been the most stressful amount of red tape possible, my health is suffering enormously of this, and even after today a friend telephone the customer service, cancelled the subscription, I was told I would get an email with a return label, then tonight I get another email asking me to send a registered letter by post, even though I have done this by the online method, I cannot stress to stay away from this company.

Those who think about to choose Free: no way. Service is zero, the employees in the shop are incompetent and have no right to make any decissions; there is no possibility to make any technical checks if your Freebox is damaged or not (this is relevant for the shop in Cannes, other shops are maybe better or worse)! Online complaint for technical fault was not solved after 24 hours. There is no feedback on this issue. A cancellation of your contract is not possible online. Just by postal mail or by telephone. For the telephone cancellation you need a working Freebox. If this for technical reasons is no longer working you cannot do your cancellation. They will no longer steal my money for no service.

Freebox Delta avec player POP : livraison très rapide et installation de la box et du player super facile. On peut enfin profiter d'une excellente qualité technique (TV, wifi, ...). Merci.

Suite à un accident important et parfois, difficile à dire ou comprendre une situation, Free m’a répondu par téléphone.
Je vous remercie de votre aide.
Cordialement, Mme Catherine Bianchini.

It appears that the company's strategy is to require customers to make multiple phone calls over a period of 6 months in order to close their account.

The worst never do anything with them,
Bad reception on the phone, bad customer service they will not help at all and even the worst service i ever seen
i got a freebox pop for my internet and it broke down after a month and a half after that i asked for help they sent me a new power cable that was not compatible with the box i have after waiting for 4 days min and then they told me we got this and said we will send you another after 4 days, wow what a help so this is almost 2 weeks i lost on the use of Wi-Fi

I moved out of France for the past 8 months and stopped my Free box and cell line when I left. Well, little to say that Free makes it very painful and still an unfinished process still now- no matter how many letters, calls and sending back the equipment- I am forced to block recurrent payments from my bank now- The only interpretation I have is that Free "business" model is to make customers experience a living hell when they leave- Avoid at all cost!

I have been a customer Chez Free for 12 years, when all is good, it's a good service for a good price.

When you have problems, you can go "flock" yourself. I have had 3-5 big problems, over 12 years.

Now, 12 calls to Customer Service, all cut off, pretending I was calling outside customer service hours. 13th call, very nice lady, yes, yes, yes, all our company will fix this, asap. That was 24 hrs ago.

Meanwhile, I had to pay €65, chez SFR for a 1 month, slow Hotspot, good for 2-3 windows open & no TV or proper Phone access.

Free didn't even offer me an option to be robbed blind by them, whilst also paying their abonnement en meme temps.

As soon as possible, I will be leaving Free, there are many cheaper & better offers available;

Flock Free & Flock Zavier Niel, Vampire Thief.

Shame, shame, shame.

Donal B

Terrible customer service, terrible decisions. Sent me a Freebox that took 25 days to send. Delivered with Chronopost, who lost it and made me waste a lot of time, money and energy. Took the first month bill from my bank account even though I had not activated the service, since I had not received the box itself.
They only speak French and make you always speak to different people. The customer service is a bunch of polite but completely useless and incompetent people.
Hope they fail soon.

In January 2022 I cancelled my FREE service after 10 years by lettre recommende avec AR. After 10 days I got the return confirmation. In February I sold my house and went to live in another country. I could not return the Freebox because they never gave me the return address. They kept trying to charge me for internet access for another 3 months despite having proof that I no longer lived there. Fortunately I had blocked the prelevement automatique. In August I got a letter acknowledging my cancellation in July!! I returned the Freebox but without revealing my new address. What a useless organisation. I am glad they do not know where I am now. The same thing happened with the house insurance. Keep away from Free and Direct Assurance

Terrible service.
Subscribed in July, received the box in August, and to this day they have not resolved my issue.
Called them once or twice before they sent a technician, who lied about how he's going to fix the problem on their end, then left. Every time I call, they say "Next Monday you will have your connection" or "Next Friday" or something like that. Telling them that you want to unsubscribe sends them in a fit where they tell you every lie under the sky to keep you for just one more month, so they can charge you once more. They even leave you on the call. They just put the phone down without hanging up or putting you on hold, they just ignore you until you hang up yourself.
Luckily, they had the decency to return the money they stole, after which I promptly blocked them.
Stay far, far away from this ISP, and also this country if you can.

Never you try this dump and fake it is not real there are nothing but mere scam i feel bad to get involved into this!