Free Reviews 

Not a very good service and they make it very difficult to cancel the contract. Do not sign up with Free.

After 3 days of contacting support in vain for a disfunction which requires their passing at home (no internet - they claim themselves that an intervention at home will be necessary to fix that), we receive this message, and I think it says enough:
​Bienvenue sur l'assistance en ligne.
Aucune date proche à proposer, vous serez notifié dès l'ouverture d'une disponibilité. Le cas échéant, nous vous contacterons.
And no possibility to have contact with a real human about this. Only bots turning in circles.

Don't use Free Internet. Go to Orange. We went with Free for the first year. 16 euros. Bargain. Well, not so. The supposed fast internet had many problems, and frequently failed. We had lots to do at our house in France, so we let it go. Up for renewal this month, the price doubles (34 euros). I get in touch with Free. Explain that we only stay in France for 5 months a year. Can they cut us a deal please, as we are not in France full time, plus, we don't use their television channels or the land line. Free got back and said, No chance. It is what it is, keep paying the 34 euros. No deals available. Bye Bye Free, forever. Your history.
Julie Gibbs/Kevin Savage

EN: The most unhelpful customer service that you will find on the planet Earth. The speed of the free box is not good and the signal gets interrupted very often. I DO NOT RECOMMEND it at all!

FR: Le service client inutile le plus horrible que vous trouverez sur la planète Terre. La vitesse de la box gratuite n'est pas bonne et le signal est très souvent interrompu. JE NE LE RECOMMANDE PAS du tout !

Nous avons résilié notre compte mobile depuis le 11 juillet et pourtant Free nous a fait un prélèvement automatique sur le compte bancaire le 2 août. Aucun moyen de les contacter pour nous assurer qu’ils ne le fassent plus. Quelqu’un pourrait nous dire comment contacter Free, vu que nous n’avons plus accès à l’espace client Free mobile ? Oh. Avec unfrais de résiliation de 49 euros piyr la résiliation du contrat internet.! Et un retour du boitier exigé par courrier recommandé, à nos frais bien sûr. Pas possible de les ramener tout simplement a la boutique Free. C’est ainsi que Free punit la résiliation du contrat.
We cancelled our Free mobile account on July 11 2023, and yet Free took a direct debit from our bank account on August 2nd. No way of contacting Free to be sure that they don’t do this again. Can anyone tell us how to contact Free, given that we no longer have access to our Free Mobile online customer account ? Oh. Also, we have to pay 49 euros cancellation fee fir ending our internet contract. ! And to pay to return the Free decoder and tv box by recorded delivery, can’t just take it in to the local Free shop. This is how Free punishes those who cancel their contract! Caveat Emptor

Never go with Free!!
Extremely poor quality of service, total lack of professionalism and respect to clients. We have 4 users of Free in our building in Beaulieu sur Mer. We don’t have internet connection for a month already (we have a fibre). Other neighbours use orange and other providers and they do have connection. Free still can’t explain what’s the problem and when they will fix it. They booked a visit of an engineer the other day and he came 5 hours later than the time they booked him for. He didn’t say anything except that it is a problem of Free. They booked another visit for today, I had to take a day off to wait for the engineer but he didn’t show up. When I WhatsApp to Free they said they can’t find this booking in their system. I have 2 txt messages, an email and WhatsApp from yesterday confirming the appointment. Time

box télé pop en panne au bout d'un mois, remplacement de celle ci chaotique ,je change de crèmerie .

Une grosse arnaque!!! Attention ⚠️ a fuir

Told us we didn't need to do anything to get fibre installed other than be there. Not true! We made a lot of effort (including adjusting for a last minute appointment time change from Free) so that someone could be there when required and then they couldn't do it anyway without an electrician, something we could easily have organised if they had told us in advance.

They also do the usual annoying patterns which make it a big pain to reduce or cancel any contracts you have with them (obviously it's the opposite to increase them).

Free and Freebox is EMBARRASSINGLY terrible. What an awful internet and tv service - feels 20 years old. Slow, wonky, bad ui, doesn’t connect to newer devices, just a really really awful service. Makes you think France is a developing country - shame. 🙈

HowtowriteausetulreView

Plus de reseau telephonique ni de connection internet depuis plus de 24h. Aucune assistance, aucune information, personne n’est joignable. Vraiment minable. Probleme recurent.

TRES MAL RECU PAR LE SERVICE COMMERCIAL. DES GROS EFFORTS à faire

The service is fine, and the price is good. But trying to cancel the service is (quite deliberately, I am sure) a nightmare rip off. BEWARE. I began well in advance with a visit to the boutique. No dice: the girl tells me the only way to cancel is to write a registered letter! I figure out a way to do this online at my account with La Poste, and send the letter, with a return receipt requested. Well within the time frame for a cancellation before the next bill (10 days!). No receipt comes. I call and try to do it on the phone. No, I have to do it on the internet. Apparently the girl in the boutique was wrong: way down at the bottom of the main site (not my espace abonne) there is a well hidden link. But now it is too late by two days to cancel before the next bill! Nothing to be done, despite the fact that I sent the letter in time. I will contest it of course, but this is RIDICULOUS.

The customer service promises you they will do all the cancellation of the previous subscription and it turns out that they do nothing, and when still pay for the other subscription and ask them to refund you what you paid extra, they tell you, we know it is our fault but there is nothing we can do, if you want to leave you can

apres 10 ans de fidelite de ma part , on me refuse un remboursement de 12 euros car amazon prime ne fonctionne pas chez moi (saccader)
apres rapide calcul je leur ai laissé plus de 5000€
il viennent de perdre les 5000 suivant....rien compris free

Since some weeks no signal when I am outside France.
Contacted support via Chat, which went relative easy. But they did not come up with a solution. We are with them for years and things went well. Also they send out emails but if you present them with your problem via email you do not get an answer.

Update, today I had a chat again and had someone who knew his/her stuff. So problem is fixed.

Absolutely pathetic, promised much, produced a lot less.
Even the CEO is not interested in the performance of organisation that he heads. He should be ashamed.

Staying in France for a year and wanted a phone plan. Tried other providers without success as don't have a French bank account. Tried B&you (Bougyues online), SIM cards never received and terrible instore service. Walked into Free store (Perpignan), with low expectations but we were met with excellent customer service and a quick and easy process. So far good phone service and zero complaints. Thanks Free!