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Fred. Olsen Cruise Lines Reviews 

14,993
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, polite, and always willing to go above and beyond to help. Travelers also love the dining options, describing meals as delicious, plentiful, and offering a fantastic variety to suit all tastes. Guests consistently highlight the wonderful entertainment and well-organized day trips that make the journey truly memorable. However, some people mentioned that food was not always very hot and the buffet areas could occasionally feel a bit hectic. A few other people also felt that certain bar services took a little longer than expected during busy hours.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently helpful,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional standard of food,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting that trips frequently exceed... See more

Product

Users describe positive interactions with product, consistently praising the excellent, varied, and plentiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole cruise was superb from boarding the cruise on Borealis. The food, entertainment, staff, cleanliness was all great. We sat as a table of 5 on table 127 each evening in the Borealis restaur... See more

Rated 5 out of 5 stars

There was a warm and welcoming atmosphere on board. Staff were friendly, helpful and attentive without being obsequious. The food was varied, plentiful and flavoursome with something to suit all tas... See more

Rated 5 out of 5 stars

We had a fantastic time on the Borealis cruising to Norway and around the fjords. The cleanliness on the boat was very good. Hand rails being wiped down regularly. Everything was kept clean.The f... See more

Rated 5 out of 5 stars

We have sailed with Fred Olsen several times as they operate from our home port of Liverpool which, for us, is so convenient. They offer good value for money cruises with good destinations & their onb... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


Contact info

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Remarkable Moments Start Here

We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,993)

8,678 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Fred.

Old-established company who do it right.Small little things that make the difference.Afternoon tea,free shuttle buses,chocolate on the pillow.i

4 August 2026
Rated 5 out of 5 stars

Coming home to family and friends.

As I approached the entry door you could sense a sincere welcome from the staff, immaculate in there dress code. Nothing is to much trouble for them, a sense of pride in helping others is tangible
The ship was well presented from the outside and interior to a high standard. Easy to navigate around to find something of interest. Lots of things to do during the day and the shows performed by the ships company where spectacular and amazing.
The restaurants provided a variety of dishes to meet all demands and again waiter service helpful and polite. In my view, the cabin space is more than adequate with lots of storage and floor space adding to what's already a memorable cruise. While Fred continues to sail out of Liverpool I will return to my sea family time and time again.

4 August 2026
Rated 5 out of 5 stars

Excellent choice of food.Ship very…

Excellent choice of food.Ship very clean and all crew were very helpful.The two tours that we selected were not as interesting as we thought albeit my wife was not able to go on the one in France(letter sent to Customer Services).

4 August 2026
Rated 4 out of 5 stars

Dorset & Normandy

Bollette & its staff, plus entertainers- first class! Honfleur lovely but Weymouth down beat. Tours were expensive, don't think they were value for money.

20 July 2026
Rated 5 out of 5 stars

Loved the size of Bolette

Loved the size of Bolette. Not one of those monster over run with people ships.
Lots to do on board, shows amazing. All staff so friendly and helpful.food amazing. Free shuttle service at each port and embarking/leaving so easy with helpful staff.
First time with Fred Olsen & already my favourite. Icing on the cake travelling from Liverpool x😍x

25 July 2026
Rated 5 out of 5 stars

Once we arrived at the port of…

Once we arrived at the port of Liverpool the whole process went smoothly. We were soon booked on and I had sorted my evening meal as I have dietary problems. We soon found our cabins and from then on had a most enjoyable short break. The atmosphere on board was really comfortable and nothing was too much trouble for any of the staff. The choice and quality of food and drink was first class and the atmosphere in the dining room and buffet made meal times a pleasure.
The weather was good ,excursions we had chosen enjoyed although arriving at midday to the village in France made finding just a drink difficult as all the cafes were serving lunch by then.
The evening entertainment on board was diverse and enjoyable and again the waiting staff were cheerful, helpful and unobtrusive.
The arrangements for disembarkation went well for us, so altogether a very good experience.

4 August 2026
Rated 2 out of 5 stars

RIP off WiFi

Plumbing problems throughout trip not attended to. Passengers should avoid purchasing WiFi package which costs £9 per day and is a complete waste of money. Why a company can charge for a service which doesn’t function is beyond understanding. Once somebody complains at Customer Services they are told the WiFi doesn’t work because of travelling through fjords so why sell it to unsuspecting passengers. Absolute rip off. Staff wonderful throughout the ship, but the cabins are certainly tired and worn.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

The crew were fantastic

The crew were fantastic, nothing too much trouble at all. The ports of call exciting. The food as ever was wonderful and the glass of wine at lunch and dinner were fabulous. Thank you x

25 July 2026
Rated 5 out of 5 stars

Fantastic food and staff

Fantastic food and staff. Boat was lovely and clean and activities enjoyable. We are disappointed that we will be unable to cruise from liverpool next year as it will be rotating to the adult only ship.

4 August 2026

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