My wife purchased 2 pairs of Hawke Endurance binoculars on 1/12/21 for Christmas presents. On opening one pair was found to be faulty. Fotosense were contacted with their returns times and advertised... See more
Company replied
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My wife purchased 2 pairs of Hawke Endurance binoculars on 1/12/21 for Christmas presents. On opening one pair was found to be faulty. Fotosense were contacted with their returns times and advertised... See more
Company replied
Ordered a camera, 2 lenses and SD card late afternoon on the Monday, was delivered Wednesday morning (less than 42hrs after placing order). Had my doubts when reading reviews as the price was also t... See more
Avoid avoid avoid. Non existent customer service. Tried contacting both via website form and email. Automatic response but zero follow up. They don't answer the phone and there is no capacity to l... See more
Company replied
I ordered a Lowepro Pro Tactic BP450 AWII Rucksack camera bag on Saturday morning, it arrived at Tuesday lunchtime.... Fantastic service... I would recommend Fotosense at 5 stars... After contacting H... See more
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The item i ordered Friday mid morning was delivered 8am monday morning first class service. would recommend to anyone. DG Diss Norfolk.
The item arrived the day after I ordered it and I only requested standard delivery, brilliant service, easy web site will definitely buy from ehre again and reccommend! Thank you!
Fast delivery of the item ordered. Only problem was that the spec sheet did not include base size, resulting in my ordering the wrong size. One phone call to Giotto's UK gave me the right model number for my tripod. fotoSENSE exchanged the item very quickly, but if the information had been included in the spec it would have saved time and postage costs. However I received good treatment from the staff I dealt with and would not hesitate to use fotoSENSE again.
my problem was just with customer service i order panasonic lumix fz100 but before i call if is in stock this person on customer service told me yes is it in stock but was not and i send few mails they respond very fast. i get few days later dispatch in reason not in stock but im very happy order from fotosense best price excellent items genuine panasonic i would recomend
Not very camera minded these guys were the best I've used yet - good advice, very , very quick and accurate turn-round of order and when I needed a return and changd item just 1st class , new goods dispatched and cash refunded - would / have recommended !!
I've had two recent experiences with FotoSense, one where I had ordered an unsuitable SD card for a camera, they sent the exchange/replacement the same day by next day delivery to ensure I got the card in time as I was going to miss a wedding. The other time I submitted a support ticket which was answered in a knowledgeable and comprehensive way in less that half an hour! The prices are good too, so you can't go wrong here in my opinion.
I ordered my camera on Wednesday at 4:55pm and it arrived on Friday Morning at 9:30 am.
Service throughout was excellent. I would recommend to all. Very happy!
Simply couldn't be faulted. Panasonic G2 arrived next day and was at a far better price than elsewhere.
I ordered the new Panasonic fz 100 on Monday at 14.30 it was here the next day and at great price.
I ordered a Lowepro camera bag for £7.99 (SRP £45.93!) and it arrived within 21 hours.
It don't get better!
Ordered item on Tues afternoon - arrived Thurs lunch, Item was 1st class product at a very cheap price,in fact so cheap I almost did not order as I believed it to be too good to be true.
Well done" fotosence" will recommend to all.
I'm a professional photographer living in Andalusia (Spain) - sometimes it is difficult to purchase the exact item you need here, so being able to order from fotosense was a huge advantage. I ordered some studio lights, and when they arrived, one was faulty. I needed the lights for a photo shoot that week and couldn't wait to send the light back to the UK, for it to be sent to Interfit and then a replacement sent back to me. fotosense sent me a replacement light which arrived a few days later, in time for my photo shoot with the agreement that when my family visited in the summer, they could simply bring the light back with them to save the expense of the Spanish postal service. I will use them again because after sales service is more important to me than the product.
Many Thanks
My item arrived within 20 hrs of placing the order, I had an acknowledgement within 20 minutes and confirmation of dispatch 3 hrs later. Will most definitely use them again.
They have been informed when the product was available.Ordered 8 arrived July 13 July to Italy.Better than thus!!!
Thanks
The order arrived within two working days of ordering it. Excellent service. I have ordered from Fotosense a few times and never had any problems. I would highly recommend anybody to buy from them. I think its great to be able to talk to somebody in the event of any problems, not that I have done to date, but not many internet companies offer this level of service. 6*'s if there was an option.
Checked item was in stock before placing my order and was told it was and that order would be despatched the next day, so I wasn't expecting to receive it for a few days. So imagine my surprise when it arrived the very next morning. And it was the best price on the net. Well done Fotosense.
Got my delivery within a working week, ordered monday am got delivery friday! All the way to the north of Sweden!
Brilliant service! I rang about an error on the order that was totally my own fault and it was rectified by real people working in the UK WOW! Products turned up when and how described and keep fully upto date with progress of order.
Well done.
I'll be back for more:-)
I made a mistake on an order. they accepted a return and refund without a problem and were very helpful in the process.
Best e-shopping experience since a long time.
Keep it up.
Best regards.
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