Fossil Reviews 2,011

For this company to improve they would have to make me be able to buy something from them. First I thought it might be my card but I tried 5 times with 4 different cards (and yes the funds where there) and everytime it said it didn't go through to call them if I had more questions even though I was never told why I got declined in the first place I would give them -1 stars if I could

Wish I'd read the reviews on here before purchasing. Just terrible. Watch turned up today rattling loose in a box ten times its size, badly scratched tin that was obviously a well used ex display version. Protective cover to watch pitted and unwilling to check what damage might be lurking beneath. Would expect better from Temu. Will never buy from Fossil again.

If 0 rating can be provided, would provide. Bought $900 worth of on-line items. Returned several items at store in Canada, refund did not appear in the committed timeframe as per Fossil's site. Called in, a rep named "Allan" indicated he started the process to have the credit applied. Checked my statement, was not applied, called in again and Leo indicated Allan, did not process it, even though an email was received indicating Allan proceeded with the steps for the refund. Returned items again from the same order, and again, refund was not applied on the credit card within the timeframes indicated on Fossil's site. Spoke to Jose on November 24th, 2023. after an hour providing tracking number, order number, he disconnected. Had to call in again, and spoke to Obed. He seemed to have better knowledge, and now have been on the phone for an additional 30 mins. Hope I don't need to call back. Returned all items purchased on-line. Terrible system for returns and customer service on line. Wish there was a way to process our own return on line, once the email confirmation that Fossil has received the items that I returned. This option would lessen the headached and time spent with some inefficient service resources and Fossil's poor system that does not communicate/provide information between the stores and on-line. Will never purchase from on-line again.

Also requested manager call back from end of October, no call, requested to speak to a manager during times that have called in- reps indicated that there are no managers available. Interesting.

please dont buy any product from them, they are the worst customer service in business. PLEASE AVOID

Ordered a bag online but was charged twice for the item. When I contacted customer service they said it was not their issue and I had to chase up refund from my payment method. This is obviously a common problem as it is FAQ !!!!

not even a star to start with. ordered nov 4th and they provide order number and was cancelled with no notice at All! ridiculous!

Order went missing, cannot get refund or update from support.

I sent my skagen watch for repair, paid for the repair, after numerous calls and emails, my watch has never been returned, they said they had returned it and sent a picture of a parcel hanging out of a letter box. On closer inspection it was not my address. I have given up trying now, I would never purchase from them again. Beware!

Order cancelled by Fossil but no refund. Further item that was sent was returned 3 weeks ago, still no refund. Contact options apalling. Will never buy again

I BEG DONT BUY FROM THIS PLACE.

Ordered watches almost a week ago and they didn't even ship them yet. Very very slow, bad business. You cant pay for express shipping. I order a bunch of other items the same date from other companies and its all been shipped. I will never buy again.

I called customer service 3 times this p.m. The first two, the call "disconnected". The 3rd I'm still on and its is approaching ONE HOUR ON HOLD. This is sad. No wonders Fossil gets numerous ONE ratings.

Fossil Watch Glass replacement - model CH2586
Very professional web site and general communication. However I was extremely disappointed with the ‘pressurised up selling’ that I experienced. I only wanted the glass changed and their original website estimate was very low. I was then given a formal quote showing x10 the original estimate, as it included changing the watch casing (not needed) and repairing the chronograph (which worked perfectly). Their support team were very insistent that the glass and case needed to be replaced together, and so this was the quote option that I reluctantly accepted. After my order was accepted I was told that I also needed to have the chronograph repaired as well (not sure why) and I was put under some pressure to do this. I refused. I subsequently spoke with another Fossil service centre and they said they could have easily replaced the glass without changing the casing or repairing the chronograph. Horrible up selling. That said, I have the watch back now and it appears to have been repaired really well.

So excited to get tracking number same day of order then to find out items were being delivered by different couriers. First package was received within 2+days which was great. Second package took a week to be sent from warehouse to courier and still not received. Been advised this will be delivered in 2 days time. Why send tracking numbers when goods have not progressed to delivery.

I ordered a bracelet which they sent in the wrong colour. I sent 4 messages via email and X. They ignored every single one. Bracelet not great quality either. Awful company.

Awful experience and lost money. I ordered a watch online - a completely different watch was supplied and when I finally got a response they advised that
my ordered watch was out of stock so they sent a different one (different watch face / style / strap colour) all without any discussion. I returned the watch for a refund and their shipping partner (UPS) lost the watch in transit and then fossil refused to give me a refund - shocking! This was over one month ago and I am still trying to get answers - my advice is to avoid Fossil online and got to the shop personally and pay for your watch.

I am utterly disappointed with my experience with Fossil and their smart watch products. A few months after purchasing a Fossil smart watch, I encountered a major issue: it simply stopped connecting to my phone. Despite numerous attempts to troubleshoot and seek assistance, the problem persisted.

Not only did this render the smart watch completely useless, but it also caused a significant inconvenience in my daily life. I rely on my smart watch for various tasks, including notifications, fitness tracking, and communication, and Fossil's product failure disrupted these essential functions.

What disappoints me the most is not just the malfunctioning product, but the lack of effective customer support. My attempts to reach out for assistance were met with delayed responses and unhelpful suggestions that did nothing to resolve the issue.

I had high expectations from Fossil as a reputable brand, but this experience has left me frustrated, dissatisfied, and regretful of my purchase. I strongly urge potential buyers to think twice before investing in a Fossil smart watch, given the apparent lack of product reliability and customer service quality.

This incident has significantly impacted my trust in Fossil as a company, and I am left questioning the quality and reliability of their products. I hope my feedback serves as a warning to others considering Fossil smart watches in the future.

I returned item with label they gave
Me
They refuse to give me my money back
They cannot do anything and they lost item

Unsure if i dodged a bullet here but i ordered without checking the reviews on trust pilot first and then panicked when my item was dispatched almost a week later the shipping status stayed the same and didn't update for about 4 days. It said 24 hours tracked but somehow i got the parcel in the end and the item arrived well packaged and just as pictured on the website.... i probably wouldn't order again though due to the uncertainty of how genuine this retailer is or trustworthy with actually sending the item out.

Bought a bag and purse didn't match image on website, returned them. The 22nd of September 23 had a refund for the bag. Still arguing over the purse even though they were sent back in the same parcel and they received the items.Its now the 16th of October, and I'm still arguing with them. Over nearly 64 pounds, disgusting. Customer service had to raise a dispute with PayPal.Avoid this company shocking service. AVOID