UI use Fortnum and Mason for special gifts for special people. F&M delivers at home and overseas and all the products are as described and of such luxurious, high quality whilst being good value for m... See more
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The customer service was excellent. My original package arrived partially damaged due to shipping, but F&M reached out to me right away with an apology and offered a full replacement. Their response... See more
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Great, easy to navigate site. Filled with a wide range of products that make super gifts. Regular updates regarding delivery. Items arrived well packaged. F&M is my go to for that extra special som... See more
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Exceptional and five star service from Mr Sadman Khan on Thursday 23rd July 2026 at the St. Pancras branch. I had a wonderful experience at the store, all thanks to Mr Sadman Khan. I was overwhelmed... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Thanks F&M
Thanks F&M - gifts were much appreciated with your excellent products. Easy to use webpage and delivered on time. Would happily recommend.
15 July 2026
Reply from Fortnum & Mason
Dear Sinead,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the gifts were much appreciated and that you were pleased with the excellent products provided. It is also wonderful to know that you found our website easy to use and that your order was delivered on time.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent delivery service and fabulous products
Excellent delivery service and excellent products
I really love the Fortnum & Mason Earl grey classic tea and the Breakfast Blend
Tea
Beautifully presented in their green tins, make ideal gifts ( even to myself)
22 July 2026
Reply from Fortnum & Mason
Dear Caroline,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with our delivery service and our products. It is wonderful to know that you are enjoying the Earl Grey Tea and Breakfast Blend Tea, and that you love their beautiful presentation.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Marion Silver,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and that you are enjoying our Disney Winnie the Pooh range.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Shirley,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived safely and that you are enjoying the biscuits. It's wonderful to know they met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
was kept informed re tracking and…
I was kept informed re tracking and delivery time.Items well wrapped in recyclable box.
Title: Fortnum's Slick Delivery
22 July 2026
Reply from Fortnum & Mason
Dear Margaret,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with our delivery service and that you found our tracking updates helpful. It's also wonderful to know your order arrived well wrapped in our recyclable packaging.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Item arrived damaged, lengthy refund problem
Item arrived damaged, returned and second one arrived damaged. Return couldn’t be located and as F&M had arranged I couldn’t track. No refund as item couldn’t be located, over £155 awaiting refund. An hour on chat, still not resolved. Then an email saying we have a return from you and would like to know what the return reason was!!! Then two separate surveys arrive! Still no refund…..
22 July 2026
Reply from Fortnum & Mason
Dear Ling,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
The Perfect Birthday
Apart from always having wonderful produce, in this case a birthday cake, they ensured it was delivered on the day and the Birthday girl was thrilled. Perfect product, perfect delivery
15 July 2026
Reply from Fortnum & Mason
Good evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your birthday cake met your expectations and that it was delivered on the requested date. It is especially pleasing to know that the recipient was thrilled with the gift.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
A wonderful experience
A wonderful experience. All staff are super helpful and willing to accommodate any reasonable request. Food is of a great quality and the portions are generous.
22 July 2026
Reply from Fortnum & Mason
Good evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that our team made such a positive impression and that you found them helpful and accommodating. It is also fantastic to know that you enjoyed the quality of the food and the generous portions.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great quality and delivery
22 July 2026
Reply from Fortnum & Mason
Dear Nick,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of our products and the delivery of your order. It is wonderful to know that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Judith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with your gift and that you loved the beautiful packaging. It is wonderful to know that your order made such a great impression.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Process worked without any problems
Process worked without any problems. If you are able to offer more specific time slots for delivery that would be better. Publicity lead me to believe there would be slots more specific than just a particular day.
9 July 2026
Reply from Fortnum & Mason
Dear Paul,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order process went smoothly and without any problems. We also appreciate your comments regarding our delivery time slots. Your feedback is valuable, and we will ensure your comments are shared with the relevant team for consideration.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great quality and delivery
The quality of items is extraordinary, and the delivery was quick and as intended.
8 July 2026
Reply from Fortnum & Mason
Dear Aleks,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on the quality of our products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent products
Excellent products, easy-to-use website and fast delivery. The only issue is that some of the biscuits had been broken in transit, but everything else was perfect.
22 July 2026
Reply from Fortnum & Mason
Dear Michelle,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with our excellent products, found our website easy to use, and were pleased with the fast delivery service provided.
We are sorry to learn that some of the biscuits were broken in transit. Please be assured that your feedback has been noted, as we always strive to ensure orders arrive in perfect condition.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I ordered 2 hampers twice
I ordered 2 hampers twice. Once near Christmas when the order was sent to the wrong address and I had to deliver the hampers myself at extra expense, to the recipients! Your orders are directed through South Africa which is hit and miss and I had to Spell out every English word ! I ordered again in July and it was better but I did try to order from other
R stores but the selection was not so good. You can do Better !
15 July 2026
Reply from Fortnum & Mason
Dear Shirley,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your previous experience did not meet your expectations, particularly regarding the delivery issues you encountered. While we are pleased to hear that your more recent order was an improvement, we appreciate your comments and we will send the feedback to the relevant team.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The ordering was easy and the delivery…
The ordering was easy and the delivery prompt. The quality of the product was as expected and a top flight experience all around.
22 July 2026
Reply from Fortnum & Mason
Dear Charlies,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process easy, the delivery prompt, and that you were pleased with the quality of your products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Claire,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the products and the service provided. It is wonderful to know that your order arrived beautifully packaged and was delivered quickly.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delivery failed
Delivery to be on a specific day (birthday) lost and it took a week (after many emails from me chasing it up) to successfully deliver it.
22 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Your feedback is very important to us and we are truly sorry to hear of the issues you have faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we are pleased to see that the matter has been resolved.
If you ever need further assistance, please do not hesitate to contact our customer services team. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great deal
Just purchased the membership. Absolutely delighted at the welcome package I received. The products inside were an amazing selection of there items. It is well worth it, especially if you purchase goods throughout the year. Could not be happier.
22 July 2026
Reply from Fortnum & Mason
Dear Mrs Smith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are absolutely delighted with your membership and the welcome package you received. It is wonderful to know that you enjoyed the selection of products included.
We are especially pleased to hear that you feel the membership is well worth it.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Jacqueline,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received excellent service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
It pains me to leave this disappointing…
It pains me to leave this disappointing feedback because I adore Fortnum & Mason and your products were perfect as usual. However, the delivery service was awful. My most recent order faced stressful delays, and in the past, your couriers have left my orders at the wrong address.I must stress this is entirely the fault of DPD, as I have suffered the exact same terrible service from DPD with deliveries from other stores too. Because of my limited mobility, I am unable to easily travel to your physical store, so I rely heavily on home delivery. While this courier stress will not stop me from ordering, Fortnums is being badly let down by DPD.
22 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the difficulties you experienced with the delivery of your recent order.
We recognise how important a dependable delivery service is, and we are very sorry that on this occasion it fell short of expectations. We also note your comments regarding our courier.
Your feedback is extremely valuable, and we will ensure that your concerns regarding the courier service are shared with the relevant teams. While we are pleased to hear that these delivery issues will not stop you from ordering with us, we sincerely regret that they have detracted from what should have been an enjoyable experience.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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