UI use Fortnum and Mason for special gifts for special people. F&M delivers at home and overseas and all the products are as described and of such luxurious, high quality whilst being good value for m... See more
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The customer service was excellent. My original package arrived partially damaged due to shipping, but F&M reached out to me right away with an apology and offered a full replacement. Their response... See more
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Great, easy to navigate site. Filled with a wide range of products that make super gifts. Regular updates regarding delivery. Items arrived well packaged. F&M is my go to for that extra special som... See more
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Exceptional and five star service from Mr Sadman Khan on Thursday 23rd July 2026 at the St. Pancras branch. I had a wonderful experience at the store, all thanks to Mr Sadman Khan. I was overwhelmed... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Reply from Fortnum & Mason
Dear Donna,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that everything went very well and that your order arrived on time. Providing a reliable and efficient service is very important to us, and we are pleased that we met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
A perfect gift for friends who were…
A perfect gift for friends who were getting married in Italy. Beautifully packaged. Delivered in good time and when stated. Thank you.
17 July 2026
Reply from Fortnum & Mason
Dear Natasha,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the gift was perfect for your friends' wedding in Italy. It is wonderful to know that it was beautifully packaged and delivered in good time, exactly as promised. We are especially pleased that it helped make such a special occasion even more memorable.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Sent as a Birthday Present 🎁
Sent as a Birthday Present 🎁
Arrived on time, beautifully presented, very high quality Port and Stilton. He was very pleased. Plus he has a Hamper !
18 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your birthday gift arrived on time and was beautifully presented. It is wonderful to know that the Port and Stilton were of such high quality and that the recipient was very pleased with them. We are also glad that the hamper made the gift even more special.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent love your products and…
Excellent love your products and exceptional service
12 December 2025
Reply from Fortnum & Mason
Dear Carol,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you love our products and have received exceptional service. Providing high-quality products alongside outstanding customer care is something we take great pride in, and it is wonderful to know that this has been reflected in your experience.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I received my oder very quickly with no…
I received my oder very quickly with no issues and was super happy with order! The glass tea pot I ordered pours like a dream.
10 July 2026
Reply from Fortnum & Mason
Dear Elizabeth,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received your order very quickly and without any issues, and that you were so happy with your purchase. It is especially wonderful to know that the glass teapot pours beautifully and has met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order was correct and arrived on time. Delivering a reliable and efficient service is very important to us, and we are pleased that everything met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that from order to delivery, everything was absolutely great.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Bought foodie gifts a few times from…
Bought foodie gifts a few times from F&M. Have always been pleased with the quality.
15 July 2026
Reply from Fortnum & Mason
Dear Deborah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you have purchased our foodie gifts on several occasions and have always been pleased with their quality.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Easy to order and thoughtful gift
Easy to order. It was a gift. My friend was delighted with it. Will definitely do this again.
15 July 2026
Reply from Fortnum & Mason
Dear Adetola,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the ordering process was easy and that your friend was delighted with the gift. It is wonderful to know that your thoughtful gesture was so well received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
And I was worried? It came perfectly at time I wanted.
I ordered on Tuesday to be delivered on Friday, came on time, perfectly packed, the smoked salmon with in ice pack yo keep it fresh, salmon caviar were brilliant, great florentine and selection of tea to impress.. an excellent service.. almost at Ocado’s prices.. am hooked
Jimmy
17 July 2026
Reply from Fortnum & Mason
Dear Jimmy,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order arrived on time as scheduled and that everything was perfectly packed. It is wonderful to know that the smoked salmon arrived fresh with the ice packs, and that you enjoyed the salmon caviar, Florentines, and selection of teas. We are especially pleased that the products helped make such a great impression and that you found our service excellent.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Exceptional service
The very kind assistant who took my order is a great ambassador for your brand. The gift wrapping and free delivery for account holders a bonus which adds a luxurious touch. The gift was delivered as scheduled and the champagne very well-received.
17 July 2026
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the assistant who took your order provided such kind and helpful service and was a great ambassador for our brand. It is also wonderful to know that you appreciated the gift wrapping and complimentary delivery for account holders, and that these touches added to the luxury of your experience. We are especially pleased that your gift was delivered as scheduled and that the champagne was so well received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent product
Excellent product. Once certain repeated issues had been resolved delivery was speedy and efficient
14 July 2026
Reply from Fortnum & Mason
Dear Richard,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of the product and that, once the issues had been resolved, your delivery was speedy and efficient. Your feedback is greatly appreciated and helps us continue to improve our service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent Service
You can’t totally rely on Fortnum’s and Mason to deliver and not let you down with an order
17 July 2026
Reply from Fortnum & Mason
Dear Margeret,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you feel you can rely on Fortnum & Mason to deliver and provide a dependable service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Not a long wait time, very helpful staff member
Grace was really helpful with resolving my question and I didn't have to wait for very long at all to get through to someone. Great experience - thanks!
10 July 2026
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that Grace was able to help resolve your query and that you were able to get through to someone quickly without a long wait.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Caroline,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received brilliant service and enjoyed our fabulous products.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Very impressed with the product
Product was easy to order online delivery was very quick and I was given a date to receive my goods product was very good and very good value that I ordered another
9 July 2026
Reply from Fortnum & Mason
Dear Diana,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to use, that your delivery arrived promptly on the expected date, and that you were pleased with both the quality and value of your purchase. It is especially wonderful to know that your experience was so positive that you chose to place another order with us.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Goods arrived damaged due to…
Goods arrived damaged due to mishandling by the courier. I called F&M and spoke to a very helpful lady, sent her photos and the goods were replaced within 48 hours! Excellent service!!!
15 July 2026
Reply from Fortnum & Mason
Dear Maureen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that, despite the damage caused during transit, our team was able to assist you promptly and arrange a replacement within 48 hours. It is wonderful to know that the helpful service you received met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Overall positive experience
Reliable product, delivered on chosen, special date, thanks!
17 July 2026
Unprompted review
Reply from Fortnum & Mason
Dear Paul,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our product reliable and that your delivery arrived on your chosen special date as planned.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Fantastic company best quality produce
28 April 2026
Reply from Fortnum & Mason
Dear June,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our produce to be of the highest quality and that you had such a fantastic experience with our company.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Spoooo Good thank you
17 July 2026
Reply from Fortnum & Mason
Dear Gavin,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the services provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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