We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ease to contact and deals being offered. My wife purchased a mobile phone contract , and except for a slight technical issue with up loading documents ; the process could not of been easier . Conta... See more
Company replied
My son had an issue with his order - the upfront payment had been taken but apparently the order hadn't completed. By the time we chased it up, the deal he'd ordered wasn't available anymore. The sale... See more
Company replied
I was looking for a new Samsung S26 Ultra with unlimited data texts and calls, the providers were wanting 70+ a month. I found these guys and at first thought it had to be a scam and I still can't bel... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Taylor was really helpful on my call today, great customer service.
14 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jen,
We're delighted to hear that our team member was really helpful on your call today and provided great customer service. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Have you go to experience with Jennifer…
Have you go to experience with Jennifer on the phone? Understood everything that she talked about and she put me a tease got it sorted within matter of five minutes to swap over my numbers which I missed on the Internet.
14 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're so pleased to hear about your positive experience with our team member! It's wonderful to know that everything was clearly explained and that your number swap was resolved so quickly. Thank you for sharing your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Daniel rang me back on the day I was…
Daniel rang me back on the day I was available very helpful with his service
14 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Nicola,
We're delighted to hear that our team member was very helpful and contacted you at your convenience. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Micheal has been really helpful when…
Micheal has been really helpful when upgrading both phones
14 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Codie,
We're so glad to hear that you had a positive experience with your phone upgrades and found our team member to be really helpful. Thank you for your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nicole was extremely helpful and got me…
Nicole was extremely helpful and got me a cracking deal on the S26 ultra 👍
14 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon David,
We're delighted to hear that our team member was extremely helpful and assisted you in getting an excellent deal! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
My second tine using Fonehouse; experiences have been very good.
This was my second time using Fonehouse and I will continue using them in the future for renewing / upgrading mobile phone contracts. They provide best available deals across various providers and let you decide. They will also check for you which network works best in your area.
Fonehouse staff are very professional; I was assisted by Dan who was very knowledgeable and respectful. He was able to answer all my questions, without putting me on hold every couple of minutes. They carry out the same high-standard due diligence checks, and the process is efficient and seamless. I made clear what I was looking for, and there was no attempt to sell me everything under the sun that I did not need. Dan was able to provide on-the-spot information regarding any queries that I had.
My experiences with Fonehouse have been very good and I can highly recommend Fonehouse.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jenny,
We are so pleased to hear about your excellent experience with us, especially your positive interactions with our team member. It's wonderful to know that we could provide you with the best available deals and assist you efficiently with your mobile phone contract renewal. We truly appreciate your kind words regarding our professional and knowledgeable service, and we look forward to continuing to assist you in the future. Thank you for your strong recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Miss Taylor
Miss Taylor, very wonderful person who helped cancel the order I no longer needed,( was out stock for some periods)
She is very polite and very helpful..
Can't review the company but customer service is the best
14 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Taj,
We're so pleased to hear that our team member was very polite and helpful in assisting you with your order cancellation. We truly appreciate your kind words about our customer service!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Carl,
We're so happy to hear that you received prompt and professional assistance. Thank you for your positive feedback; we appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Listen to my needs and explained the…
Listen to my needs and explained the benefits of the deal.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Morning R Johnstone,
We are so glad we could clearly explain the benefits and meet your needs. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Spot on service 100% would recommend 👍
5 August 2026
Reply from Fonehouse
Good Afternoon Conan,
We're so glad you had such a positive experience with our service! We truly appreciate your recommendation.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service from Fonehouse
Great service from Fonehouse. Good offer and vert swift delivery. East process. Only let down by Talk Mobile's Customer Service which is frustratingly poor.
12 August 2026
Reply from Fonehouse
Good Morning Gary,
We're so glad to hear you had a great experience with our service and swift delivery! We truly appreciate your positive feedback. We're sorry to learn about the issues you encountered with the network's customer service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nice work lol
3 August 2026
Reply from Fonehouse
Good Morning Mahjabeen,
We truly appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Miranda,
We're so glad to hear that you had such a positive experience with our team! It's wonderful to know that you found them helpful. We truly appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning J.Bond,
We're so happy to hear that you found our team member helpful. We appreciate your positive feedback and your time.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Jennifer,
We're so glad to hear everything met your expectations, especially our swift deliveries and clear communication. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila checked my new contract…
Taila checked my new contract efficiently and with a friendly and reassuring manner. Also the call was answered really quickly.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Ray,
We're delighted to hear that our team member efficiently checked your new contract in a friendly and reassuring manner. We're also pleased that your call was answered quickly.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Mackenzie explained the offer in great…
Mackenzie explained the offer in great detail which made it an easy choice to ho for the Galaxy S26 plus phone.
No need to change my number and the existing contract cancelled and new one commencing immediately.
12 August 2026
Unprompted review
Reply from Fonehouse
Good Morning George,
We're delighted to hear that the offer was explained in great detail, making your choice of phone easy. We're also glad that you didn't need to change your number and that your new contract commenced immediately. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Stephen,
We are delighted to hear that you experienced great service and found our pricing to be incredibly competitive. Thank you for sharing your positive feedback with us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I found the whole experience went…
I found the whole experience went really well, thanks to Daniel who dealt with it all.
13 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Paula,
We're delighted to hear that your experience went really well. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon,
We are so glad to hear that our service was great. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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