FlyBuys Reviews 

I just hanged the phone up at 8:40 pm after been on hold for 184mins!!!!! Told 1st in queue!!!! What the hell im wanting to book airline tickets with credit that you guys have in hold!… what the f!!!!!!!

It won't let me give 0 stars. But my rating is 0 stars or less.

Appalling customer service. It's beyond a joke. I wouldnt even call it customer service. You dont get service!
Emails get ignored. Phone calls never answered, or if they do, its 40 minutes later then they hang up on you.

I've been trying to update my mobile number for 2 months now, I've gotten NOWHERE. I've verified all my details and they just stop replying. I've tried to log in since (4-5 times) and still not updated. Contacted again, for the 3rd time 15 days ago, haven't heard from them in 9 days yet their site has the audacity to say they reply in 2 BD.
I've sent them another tonight and if they don't respond, I won't be utilising Flybuys anymore given they don't want me too anyway!!!

SCAM ALERT! They give you an offer and when you follow the rules to get the reward they don’t give it!! I will literally quote the women on the phone when I called them “too bad so sad”

Unable to log in using my Windows 11 desktop and Edge, Chrome and Firefox. Just hangs for ages under a 'Device Fingerprint' page label before informing something went wrong and suggesting another try. Login works fine with Android phone app, so the problem is not with my username or PW. And it seems others have had the same issue. In any case, wasted too much time so decided to buy from Myers instead of Catch...

I try to log in from my laptop and all I get is "Device Fingerprint" - what on earth does that mean? - and those three maddening balls. The help facility offers no help at all. Talk about a bad customer interface! This is the worst. Somewhere maybe the IT wizards tested the system and said it worked. Tell them to get real.

Appalling customer service. Trying to link up an old that I have lost with a new card I've been using, but proving impossible. The representative has just told me they have spent enough time on the matter for 2000 points. I advised him, that he is missing the point of customer service, and then he hung up on me!

Flybuys does not allow you to redeem your earned points.

I have over $80 worth of flybuys that I could not cash in due to an 'older version' of the flybuys card.

Flybuys cannot be contacted by phone, and they do not respond to emails.

Dissapointing, theft

I have been trying to redeem my flybuys dollars on the flybuys website for 3 weeks unsuccessfully! Just keep getting a msg "Oops, an error has occurred please try again later". I am sick of trying again later and I actually want to redeem my points! I do want to speak to someone at flybuys to resolve this issue but I can't find a customer service phone number! Hopeless!! A big fat zero for customer service from me.

I have been attempting to redeem some of my points for over 2 weeks. I login, my details are up to date, I select the item, proceed to checkout, I enter my address, agree to the T's&C'c and I receive "Opps there's a problem" or 3 bouncing dots. I attempted to telephone, no answer after 35minute. I have emailed, they ask for my details that they already have, they advise using incognito mode, I have tried from several computers different browsers and get the same results. The last advice ws the give them a call. What a joke...

Had all points taken via auto transfer to find out my velocity card is not linked. I cannot link it as there is a glitch with flybuys.
Unable to get through and sent multiple emails. Fraudulent company

Deserves 0 star.
Have always easily redeemed rewards using android device. Last claimed a reward a few months ago- can't say for sure as can't get that info up in my account for some reason.
This week unable to get past the checkout with those stupid bouncing balls. Tried laptop, android, ipad, different browsers, updated app, have enough points, checked my account details etc etc soooo irritating.

unfortunately broken and website feel like its set upto scam

The customer service of this company is always rude and red tape. No matter what question I have asked, the standard throw out is "We can't help." Asking for adding back the points when you don't have the flybuys with you when you purchase anything except Coles are worse than being humiliated as cheating beggars. The website is forever unable to process redemption of flybuy dollars. Seriously, you have to stay in front of the computer DEEP in the middle of the night to bet your luck. Zero chance for processing ANY redemption during NORMAL daytime. When I write this review, I tried numerous time an hour ago. NEVER get through. I needed to call their customer service team to complete the redemption. It was when I found out I had to use the same pin last time I set up. Probably that was why I wasn't going anywhere because the website states set up a pin. People will think they need to set up a new pin for every redemption. And the webpage doesn't say your pin is wrong because you don't use the pin you set up last time. They just don't let you go through by showing you a forever 'moving' 3 little dots... Silly design.

This company owned by Coles and Wesfarmers is fraudulent. No way to redeem points to card for dollars

Coles in particular should spend more time on supermarkets and not fraudulent schemes. Is the ACCC or Consumer Affairs investigating their scam

Shockingly poor customer service, in fact, what customer service, 1 Star, what a joke, bring on ZERO STARS

Used to work fine. However ever since they added 2FA I have been completely unable to log into my account FOR NEARLY A WHOLE YEAR!! Tried 4 different browsers, after logging in and putting in my 2FA code every single one just gets stuck on "Fingerprint Device; Submit Query" and will go no further. Cannot redeem points, cannot get through to them on phone or by email, cannot get any support whatsoever.

F these people and their company, they have become completely and utterly incompetent and are a total waste of time and effort to use. I'm switching to Woolworths.

Utterly worthless loyalty program. Spending hundreds per week at Coles and other retailers I can't recall a single opportunity to make use of this ridiculous program. Whereas with competing loyalty programs like Everyday Rewards I am constantly saving $10 off my shopping cart at Woolworths.

Honestly can't say anything good about FlyBuys. I've tried to make it work, scanning every shop, looking for anything of value but clearly they haven't considered a value proposition for the consumer.

Password suddenly stopped working. Password reset said successful. Yet it was not. Did several times.
Customer service told me email was secure and safe to send my drivers license or passport to. Lol... Email is like http...no security full stop. cut up card and refuse to use as I have no confidence in their information security anymore. And zero confidence in their customer "service".
Need a zero star rating.

You are talking to a Robot on the phone. Yes and No answers are not recognised. SMS messaging and email will take 10 business days for a reply. I'm not impressed with their service. I'll shop with woolies now.

There should be a zero rating. Customer service non-existence. Sms support is useless. Send code verification does not work.