FlyBuys Reviews 

Flybuys deserves ZERO STARS for their poor quality of customer care service
This scheme now confirms it’s a scam
Trustpilot shows that flybuys do not read or reply to their reviews ., why not that is a negative attitude proves that they don’t want to fix the problems that keep hitting the surface for a smoother result to keep their customers happy and satisfied. They haven’t answered a customers questions, complaints or concerns regarding their product or service for over 12 months .. I’m truly disappointed and i am thinking of pulling the plug .. I mean I sent an enquiry a more than a fortnight ago regarding logging into my account and still no reply .. I thought by supporting and being a member initiated that us customers would get the same treatment back… DONT BE FOOLED
FLYBUYS DOES NOT HAVE INTEREST OR EMPATHY FOR THEIR CUSTOMERS WHO HAVE BEEN ON THE WAITING LIST OF ENQUIRES TO BE ANSWERED

Tried to sign in on line just nothing happens come your a big company seems you are going backwards spend your money at Coles try to use your card nothing end up paying cash while you may have $ 50’in fly buys talk about an SCAM

CARD NUMBER 6008 944911262713- been using this card for the last many years .
When have swipped the card in machines around all the shops that accept Flybuy cards, the machines have always said in the affirmative that the points are accepted and this is up until yesterday 5/6/2023 when i shopped at IKEA.
Today when i called Customer Service to know my total points collected they said that the card is inactive due to non usage for a few years.
If this was so then why was i not informed and why are the machines all over accepting an inactive card.
The biggest purchases were at IKEA.

This is a total breach of trust and waste of my Fly buy points for years.

Total breach of trust . Am taking this matter up with Obudsman , police and anyone who will help me get all the points back

Paddy Sarkar and Rabin Sarkar

Honestly, I have rung 3 times asking to be reissued with my card which I cannot find - each time I'm assured they have been sent and another one is ordered. Nothing arrives - it's been about 6 weeks now. This time they said to ring back when the card arrives with all my receipts - seriously!? Update: i’ve received 3 cards in 10 days…!!!

I asked them to ttansfer points from my husband flybuy (which I incorrecttly linked for a week of shopping in 4 week duration) to my flybuys to get the benefit for 4 week shopping, after several call and email from day after shopping finally after one month they replyed and said they cannot ( while they confirmed they can do that earlier over the phone and only was waiting for my husband email which he was already sent and sent again after conversation also called them ) as the number shown in the receipt in not my flybuys which was the exact reason i sent them email, it seems they even have not read my email as totally missed the point of my email, totally disappointing

And again,l have to ask the question ,l already have a flybuys account but have never logged in ,do l loose my points accumulate over many years my flybuys card no ,is 6008 9442 1080 7119

Z service station NZ buy $40 or more fuel by date given and receive 50 flybuys points.Asked for $40 fuel and swiped my flybuys card.Was given $1.36 back.
So now they tell me I don't qualify $1.36 short of promo.What a rip off

I worked for 7 months trying to log on. When I rang (multiple times) the recorded message said either email or text. Every time I tried I had to revalidate myself - over and over again. Finally I came to the conclusion that Flybuys didn't really want to fix my problem. I can only assume the whole thing is a rort. I think it's shameful that big organizations like Coles and Bunnings involve themselves with (what I can only conclude) is a scam.

Their website doesn't work, but their app does. While their system has flaws, with offers vanishing despite being underway, I have at least saved a couple of dollars at Coles. A bit of a confusing mess, but it's free and you might save some money, or end up spending more because of deals.

Absolute scam. Like so many others I am finding the task of redeeming points an extremely futile exercise.
I can't count the amount of times that I have been asked to describe the issue of not being able to link my FLYBUYS and Virgin Velocity accounts. What is so difficult to understand here?
I agree with another disgruntled customer, If I could rate this program at zero, I would.

I'm writing this review about the presentation of the letter which contained the FlyBuys card - it is absolutely amazing. Not sure who works in the marketing department, but they need to get a bonus for this. When I received an envelope, it had "Feels official, doesn't it?" wording on top, and it took my attention straight away - either tax department became funny about their notices or it is a good marketing :) When I opened an envelope it contained a pack of stickers which look nice and is a great add-on. And the card itself was enclosed in a folded paper which on every open stage had words appearing "Today's a good day" -> "Drumroll please" -> "Your flybuys card". So cool! Even though I haven't used the card/program yet - I'm happy somebody makes non-boring mails.

Trying to access my account via the "support team" is a complete waste of my time. Dealing with this team is painful, they do not take the time to read or understand what the enquiry is or want to help and resolve the issue, i.e all I want to do is access my account which has many 1000's points collected over a significant period of time. This team do not assist other than back and forth emails with no resolution, I have even had the experience of being informed previously that it was resolved, when it had not been.
My question is, if I cannot access my account then who will benefit from my points?????? or is that the purpose behind not resolving the simple request/issue, the points go elsewhere due to lack of their action to resolve the issue, this results in points remaining with Flybuys?

Ordered gift cards. Eventually all but one arrived. Trying to get a response about the missing card but just get replies saying they are passing on my issue. Nothing happens

If I could give no stars I would. I’m appalled at the way Flybuys have the audacity to collect ALL your personal information and use it to their advantage. You cannot contact them. It’s a relay service. They never contacted anyone to let them know they are now issuing new cards starting with #6014. We knew nothing about that until I went on their website which is pretty dysfunctional. No new cards were ever sent.
My question is? Is Flybuys going to honour the every touch on you always did when you shopped in store or online??Where’s all the points Flybuys?

Absolute rip off, don't waste your time with this crap, they should be de registered.

Appalling - Keep sending you the same automated rubbish and offer zero customer service
Considering the fact that Coles and Flybuys are intrinsically linked, it came as an initial red flag when flybuys staff said they can't access anything to do with Coles. I was duped into one of Coles so called rewards offering whereby you had to spend at least 160 per week for 4 week to qualify for a 50 dollar voucher. I did just that and nothing happened. I waited a few weeks and called and emailed flybuys. What a waste of time that is. I'm not sure if it's a prerequisite to be an absolute imbicile with no grasp of English but it sure looks that way. Needles to say, no reward voucher and no outcome from Flybuys after 10 separate contact attempts. I give up. Be warned it's a con!

Sent an email to flybuys on 8/11/2022 They emailed back that they would get back to me in 5 days. All I wanted was to change my email address so as I might access my account. 12 emails later and I was no further advanced. The later emails replied that they would get back to me in 14 days. I have been with flybuys for years and this is the way I am treated. Obviously they do not want you to redeem your points. I’ll stick with Woolworths points are redeemed at the checkout. Flybuys needs to take a close look at their behaviour.

The website basket doesn't work. I managed to add items to my basket. View basket asks me to verify which it does successfully saying so on a screen with just a blue bar along the top, this is the only clickable thing on the screen and just returns me to the home screen. Click Basked, view, verify... and so on.

Tried a different browser. This time when logging in it asked me to verify my email. I duly clicked the received email it said verified and then returned me to the verify email screen.

Clearly some work to do on your website FlyBuys!

I was having trouble redeeming my flybuys points to dollars online, so I rang them and a lovely man Kareem had me all sorted within 5mins. I could not praise the customer service highly enough, also a special mention to Susan you are both a credit to your team. MERRY CHRISTMAS

I used up all my points Plus top with cash and ordered SD card from Noel leeming who gave me a bill for it plus if I don't pay by the 20th Dec will put 1.25% on it monthly! I e-mailed Flybuy but they have not contacted me said 5 days they will? When I went into noel leeming flybuy card wouldn't work, I wasn't in their system, yet it is on the flybuy website. I ordered a flybuy rewards, they wouldn't help! when Noel leeming rang and flybuy still won't. I need them to help by the 20th Dec or I am billed more! Please fly buys step in and tell noel leeming the SD card is a flybuy reward, as they won't listen even when I've showed a print out