The flowers were for a friend’s birthday and she absolutely loved them. No problem with delivery and I was continuously informed about the delivery which helped me to track my order. Overall the exper... See more
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I received email confirmation that recipient had received flowers. Unfortunately this is not true as they were never delivered. Have sent 3 email. No response. Called 4 times and all I get is au... See more
Much smaller than expected. I'd paid for the medium bunch so I hate to think what the smaller one was. If I had paid full price I would not have been happy at all. The positive is the flowers were... See more
I bought a bouquet of roses & freesias for my aunt's 90th morning Her birthday was on a Sunday. They arrived on Sunday, as requested with chocs & a lovely cards. All as described. Beautiful bouquet.... See more
Company details
Information provided by various external sources
Ordering flowers online has never been simpler, thanks to our easy to use website. Simply select the bouquet of your choice, fill in the relevant details and let us do the rest.
Contact info
Unit 35 Romsey, Industrial Estate, SO51 0HR, Romsey, United Kingdom
- 0333 000 0228
- customer.services@myeflorist.co.uk
- www.flowerfete.co.uk
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I was with my mum when the flowers…
I was with my mum when the flowers arrived,I was really embarrassed it looked like they cost about four pound from a garage,so disappointed.
12 April 2019
Unprompted review
Reply from Flowerfete
Dear Janice,
Thank you for your feedback on the service received. We are sorry to learn of your disappointment.
At Flowerfete, we do operate a substitutions policy, where our florists are allowed to make minor changes to the bouquets that we deliver in order to ensure deliveries are made on the requested dates. Of course, we would still expect the flowers to be within the same style, colour, quality and value as those chosen on the website.
We are concerned that our customer service team have not been contacted regarding this order, so we have sent you an email to request a photo. Please respond at your earliest convenience.
Kind regards
Flowerfete
Fantastic service
Fantastic service. Beautiful flowers. Cheered my poorly daughter up no end. Would definitely use again
12 April 2019
Unprompted review
Reply from Flowerfete
Dear Amanda,
Thank you for your kind feedback, it's great to hear you rate our service 5 star!
Kind regards
Flowerfete
Excellent service
Excellent service, I would recommend to anyone needing beautiful flowers at very short notice. I was kept informed of the order progress and received a thank you from the recipient even before the message to say the flowers had arrived.
12 April 2019
Unprompted review
Reply from Flowerfete
Dear Gail,
Thank you for taking the time to share your feedback on the service and product received. We are delighted to hear that your recipient was happy with the flowers.
We hope you decide to use our services to send flowers to your loved ones again soon!
Kind regards,
Flowerfete
Great service 👍🏾
12 April 2019
Unprompted review
Reply from Flowerfete
Dear Frank,
Thank you for your positive review, we are delighted to hear that you are pleased with the service you have received from us.
Kind regards,
eFlorist
Really good prices
Really good prices, great fresh flowers will be ordering again.
12 April 2019
Unprompted review
Reply from Flowerfete
Dear Katie,
Thank you for your lovely review!
We do try our hardest to offer quality flowers at a competitive price, it's great to hear you agree! We hope the flowers are enjoyed for as long as possible!
Thank you for your custom.
Kind regards
Flowerfete
there was only 1 rose in the bunch but…
there was only 1 rose in the bunch but the recipient liked them so thnx
12 April 2019
Unprompted review
Reply from Flowerfete
Dear Rachel,
Thank you for your review, we are pleased to hear that the recipient enjoyed the flowers.
If you have any concerns regarding the item delivered please do not hesitate to contact our customer services team who can look into this for you.
Kind regards
Flowerfete
Fantastic service and easy to use
Fantastic service and easy to use. Was delivered within 2 hours!
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Ben,
Thank you for your 5* review, we are so pleased to hear you were happy with the fast delivery!
Kind regards
FlowerFete
Anniversary Messed up with - No humans only automated contact
Filling in request there are address sections to fill in but it is not clear which is the delivery address. When I realised the wrong address had been input I immediately went to the help option and entered the correct address requesting confirmation...I'm still waiting...Tried to call...No answer for days... I have yet to speak to a human. So the Anniversary Flowers went Home and not to the Restaurant they were planned for...nothing but automated emails like this asking my opinion.... How about some fresh flowers for when we return from Holiday... That would go some way to make up for the stress!
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Rod
Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.
In order to ensure deliveries are made on the requested date and are safely received by the recipient, we do require the correct and complete address to be provided by our customers. Our website offers a search function, whereby the postcode can be entered to bring up the complete address. As our boxed items are sorted and dispatched automatically using the postcode, we were not able to detect an error in the address prior to dispatch.
Looking at our email system we have not received any contact regarding this order.
Apologies for the disappointment caused.
Regards
Flowerfete
Very happy my Daughter get her flowers…
Very happy my Daughter get her flowers on her birthday and they were lovely. I will use these again
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Vannessa
Thank you for taking the time to share your feedback on the service and product received. We are delighted to hear that your daughter was happy with the flowers.
We hope you decide to use our services to send flowers to your loved ones again soon!
Kind regards
Flowerfete
Service and goods excellent but checked…
Service and goods excellent but checked website and not clear when sent by Royal Mail.
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Deborah
Thank you for taking the time to share your experience in sending flowers with us.
Kind regards
Flowerfete
Beautiful flowers
Beautiful flowers
Delivered on Birthday
Made a lady very happy
Thank you
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Mr Steggel
Thank you for your 5* review!
It's great to hear you were pleased.
Kind regards
Flowerfete
Reply from Flowerfete
Dear Bev
Thank you for sharing your feedback as a buyer, we are so happy to learn you were pleased with the service we offer.
Thank you for your custom.
Kind regards
Flowerfete
Reply from Flowerfete
Dear Scott
Thank you for providing feedback for your recent order.
It's great to hear that the recipient enjoyed the flowers, thanks so much for sharing!
Kind regards
Flowerfete
Lovely flowers and chocolates
Lovely flowers and chocolates . My friend leas thrilled .. Just need a better courier than yodel. They threw them over a back gate but said on tracking they were left in porch . luckily no damage done .
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Peter
Thank you for taking the time to share your experience in sending flowers with us.
Kind regards
Flowerfete
Reply from Flowerfete
Dear Anthony
Thank you for your 5* review!
We are thrilled to hear you would recommend our services, thank you very much!
Kind regards
Flowerfete
Super easy to order and pay
Super easy to order and pay. Excellent prices. On this occasion my flowers could not be sent on the same day as I had ordered but were delivered the next day. I received a phone call to say they would be delayed. Appreciated the phone call, but not the delay. However still a good experience.
11 April 2019
Unprompted review
Reply from Flowerfete
Dear Mary
Thank you for leaving us a positive review of your recent experience.
It is great you think our ordering process is easy, "easy" is one of our core values at Flowerfete, and we are so glad to hear you feel the same!
Thank you for your custom, we hope you will use us again soon!
Kind regards
Flowerfete
Made my friend smile
lovely flowers, delivered when they said the would, good value for money
10 April 2019
Unprompted review
Reply from Flowerfete
Dear Bobby
Thank you for sharing your feedback as a buyer, we are so happy to learn you were pleased with the service we offer.
Thank you for your custom.
Kind regards
Flowerfete
Disgusted.
The flowers were dry and crushed.I was disgusted. They were for my daughters funeral on the 11th March and I had to go to Morrisons to pick up more flowers and had to do 2 more wreaths myself. Will Not be ordering from this company again.
10 April 2019
Unprompted review
Reply from Flowerfete
Dear Linda
Thank you for your feedback on the product received. We are sorry to hear that you were not happy with the flowers.
We are very confident in the flowers we deliver and guarantee their freshness for a minimum of seven days, though we understand that when dealing with perishable items, some stems may not perform as we would expect. When this is the case, we are keen to make amends.
If after following the care instructions the flowers still do not resemble the advertised image on our website, please kindly send us a photograph of the flowers and our team will be more than happy to investigate this further for you.
Apologies for the upset caused.
Regards
Flowerfete
Reply from Flowerfete
Dear P Just
Thank you for your positive review, we are delighted to hear that you are pleased with the service you have received from us.
Kind regards
Flowerfete
I have had two really good experiences…
I have had two really good experiences with 'eflorist' and will definitely use this company again. The tulips were amazing and lasted well over a week. Hopefully the rose & lily bouquet will be just as lasting. I received helpful email updates too on the day of delivery.
10 April 2019
Unprompted review
Reply from Flowerfete
Dear Sue
Thank you for sharing your feedback as a buyer, we are so happy to learn you were pleased with the service we offer.
Thank you for your custom.
Kind regards
Flowerfete
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