Florence Reviews 

1,043
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Amazing staff, very supportive and being first time on first shift on a night shift it was just amazing. James Terry Court, I felt welcomed and was shown around the residence home care. A big thanks t... See more

Rated 1 out of 5 stars

I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts. they do posted shifts far from where your location... See more

Company replied

Rated 4 out of 5 stars

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... See more

Company replied

Rated 5 out of 5 stars

I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... See more

Company replied

Company details

  1. Employment Consultant
  2. Home Help Service Agency
  3. Nursing Agency
  4. Aged Care

Written by the company

Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(1,043)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Florence! My Pride

I must state categorically that Florence is a body established and operates based on professionalism. Florence responds to every of my complaints with spread of light and proffers solution(s) instantaneously. More so, there is liberal shift allocation where I pick shifts at my convenience. Every time I put on the Florence uniform I feel so much above the world because at the end of every shift I get good commendations from staffs and always request that I come back. My only regret is that I did not join the team long time ago.
Seyi

14 March 2024
Unprompted review
Florence logo

Reply from Florence

Thank you for your review, Seyi! We love working with you too 💜

Rated 4 out of 5 stars

Florence is the best agency so far, they also partner with good homes, but

Florence is an exceptional agency. The best I have ever worked with. I have done only five shifts with them and I feel like quitting my primary job and work with them alone. But the last shift I did wasn't so good. The home was good and it's the second time I worked with them of which the first time was okay, but the agency nurse i worked with only had little time to help and appeared to be bitter right from when she saw me. She dished out instructions and was never satisfied even when I did my job and hers too. And she lied about my performance during her handover in the morning.

8 March 2024
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, Bright! 💜 We're sorry to hear about your most recent experience on shift, our team are always available on live chat and hello@florence.co.uk for support.

Rated 5 out of 5 stars

Excellent staff

Excellent staff, hard working and eager to help.

6 March 2024
Florence logo

Reply from Florence

Thank you for your review for Florence, Hannah!

Rated 1 out of 5 stars

Do not join this agency

As a lot of you know I reviewed this agency b ur seems like they’ve removed it I will screenshot this time, because they breached GDPR with me which was not reported so they will get a fine when I take this agency to court for liability as they have really damaged my reputation as a good worker. I have all the proof they lie to you constantly do not recommend!!!!

13 February 2024
Unprompted review
Florence logo

Reply from Florence

Hi Mohammed, we're sorry you've had a negative experience with Florence. We understand you're in conversations with our team at the moment and encourage you to continue these, as well as officially report your situation to complaints@florence.co.uk so we can help you further. Thanks very much for your feedback and we hope to hear from you soon.

Rated 5 out of 5 stars

I am delighted to say that I have…

I am delighted to say that I have provided exceptional care to the residents, thanks to the resources that were provided to me. Quality care is what I prioritize and I am pleased to have delivered that.

4 February 2024
Unprompted review
Florence logo

Reply from Florence

We're happy to have you onboard, Emmanuel!

Rated 4 out of 5 stars

My experience working with Florence has…

My experience working with Florence has been smooth and enlightening. I’ve learnt how to work in various setting and environment. I feel more confident now thanks to all of the shifts. Staff and customer service response is excellent.

29 January 2024
Unprompted review
Florence logo

Reply from Florence

Thanks for your review, Dani! 💜

Rated 1 out of 5 stars

Awful!!! Zero stars.

Awful, terrible, very unprofessional.
Invisible employer.
After 250 shifts worked for them in 2 years and half, they do not reply, they delay giving references.
To wake them up, a lawsuit is the only solution against their ignorance.
Especially because of them , a very successful start of employment is delayed .
Update: they finally replied( via chat ).
Not on the phone.
Update after their reply:
No-one asked you reference over the phone.
But every time someone calls is like in nightmares: No one ever answers.
Only a voice machine asking to give your name and reason of call.
Then you are advised to go to chat ,and phone conversation ends immediately.
You try to find out who and why is calling you. To decide if you answer or not.
You never ever recognise hard work and you have never made an appraisal.
Years of work, hundred of shifts , for an absolute invisible company, no office email, no company headed papers.

24 January 2024
Unprompted review
Florence logo

Reply from Florence

Hi, thanks for your feedback.
We are unable to provide references over the phone and have sent your reference via email as our policy. Please reach out to us on complaints@florence.co.uk and we will be happy to look into this. Thank you

Rated 5 out of 5 stars

Best agency to work for

Best agency to work for . Everything is managed efficiently, down to timesheets been approved . Access to be paid with instant pay . I don’t think many agencies can beat Florence

16 January 2024
Unprompted review
Florence logo

Reply from Florence

Thanks, Sarah! We love working with you 💜

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