Amazing staff, very supportive and being first time on first shift on a night shift it was just amazing. James Terry Court, I felt welcomed and was shown around the residence home care. A big thanks t... See more
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I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts. they do posted shifts far from where your location... See more
Company replied
Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... See more
Company replied
I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... See more
Company replied
Company details
Written by the company
Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.
Contact info
WeWork 8 Devonshire Square, EC2M 4PL, London, United Kingdom
- 020 3911 2555
- hello@florence.co.uk
- www.florence.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Florence! My Pride
I must state categorically that Florence is a body established and operates based on professionalism. Florence responds to every of my complaints with spread of light and proffers solution(s) instantaneously. More so, there is liberal shift allocation where I pick shifts at my convenience. Every time I put on the Florence uniform I feel so much above the world because at the end of every shift I get good commendations from staffs and always request that I come back. My only regret is that I did not join the team long time ago.
Seyi

Reply from Florence
Florence is the best agency so far, they also partner with good homes, but
Florence is an exceptional agency. The best I have ever worked with. I have done only five shifts with them and I feel like quitting my primary job and work with them alone. But the last shift I did wasn't so good. The home was good and it's the second time I worked with them of which the first time was okay, but the agency nurse i worked with only had little time to help and appeared to be bitter right from when she saw me. She dished out instructions and was never satisfied even when I did my job and hers too. And she lied about my performance during her handover in the morning.

Reply from Florence
So far i am so happy and pleased…
So far i am so happy and pleased working with florence. I hope in the nearest future i will be much happier. Thank you.

Reply from Florence
Awesome working with you so far
Awesome working with you so far! Thanks Florence.

Reply from Florence
Florance are a great agency they help…
Florance are a great agency they help all the time

Reply from Florence
Do not join this agency
As a lot of you know I reviewed this agency b ur seems like they’ve removed it I will screenshot this time, because they breached GDPR with me which was not reported so they will get a fine when I take this agency to court for liability as they have really damaged my reputation as a good worker. I have all the proof they lie to you constantly do not recommend!!!!

Reply from Florence
I am delighted to say that I have…
I am delighted to say that I have provided exceptional care to the residents, thanks to the resources that were provided to me. Quality care is what I prioritize and I am pleased to have delivered that.

Reply from Florence
The management are very supportive and…
The management are very supportive and proactive.

Reply from Florence
It is always good to work with professionals
It is always good to work with organisation and consciente staff

Reply from Florence
My experience working with Florence has…
My experience working with Florence has been smooth and enlightening. I’ve learnt how to work in various setting and environment. I feel more confident now thanks to all of the shifts. Staff and customer service response is excellent.

Reply from Florence

Reply from Florence
Awful!!! Zero stars.
Awful, terrible, very unprofessional.
Invisible employer.
After 250 shifts worked for them in 2 years and half, they do not reply, they delay giving references.
To wake them up, a lawsuit is the only solution against their ignorance.
Especially because of them , a very successful start of employment is delayed .
Update: they finally replied( via chat ).
Not on the phone.
Update after their reply:
No-one asked you reference over the phone.
But every time someone calls is like in nightmares: No one ever answers.
Only a voice machine asking to give your name and reason of call.
Then you are advised to go to chat ,and phone conversation ends immediately.
You try to find out who and why is calling you. To decide if you answer or not.
You never ever recognise hard work and you have never made an appraisal.
Years of work, hundred of shifts , for an absolute invisible company, no office email, no company headed papers.

Reply from Florence
Communication is excellent and the…
Communication is excellent and the updates and reminders for shifts easy check in and submission of time sheets

Reply from Florence
Best agency to work for
Best agency to work for . Everything is managed efficiently, down to timesheets been approved . Access to be paid with instant pay . I don’t think many agencies can beat Florence

Reply from Florence
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