FloraPrima GmbH Reviews 

93,932
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

In short - FloraPrima didn't even attempt a delivery of my flowers, even though someone was waiting for the flowers all morning. I received a fake excuse that a wrong name was on the doorbell of the p... See more

Company replied

Rated 1 out of 5 stars

Delayed delivery of flowers that were meant to arrive on birthday. And in addition to that the extra present and birthday card that I ordered to come with the flowers weren’t included in the package.... See more

Company replied

Rated 4 out of 5 stars

After the initial bouquet of flowers was not as expected , i contacted FloraPrima and they took care of the problem by initiating to ship a replacement flower bouquet at no cost and also send me a dis... See more

Company replied

Rated 5 out of 5 stars

They delivered the correct items on the scheduled date, and the quality of the flowers was beautiful. The customer service was also excellent!! they responded to emails very quickly. I will definit... See more

Company replied

Company details

  1. Flower Market

Written by the company

Blumenversand - Blumen und Geschenke deutschland- und weltweit verschicken. Blumengrüsse einfach und bequem online versenden mit FloraPrima.

Written by the company


Contact info

1.9

Poor

TrustScore 2 out of 5

94K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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1.9

All reviews

(93,932)

654 reviews in the last 12 months

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Rated 5 out of 5 stars

BEST SERVICE EVER

BEST SERVICE EVER! Flowers always super fresh and excellent quality. I order from the US for delivery in Germany and was always happy with the outcome!
I only wished you could combine flowers and cake in 1 order to save double delivery cost plus have it delivered together.
I can only recommend this fabulous company!!!!

17 March 2021
Unprompted review
Rated 1 out of 5 stars

Lousy delivery policy and no customer support

Ordered a bouquet of flowers for a Saturday delivery and got a response stating they didn't find the person home, and the person now has to come pick the package themselves. I emailed them to try to reschedule the delivery but received no response whatsoever. I'd suggest to not order from these people unless you're ordering to a workplace.

8 March 2021
Unprompted review
FloraPrima GmbH logo

Reply from FloraPrima GmbH

Good day,
thanks for your mail.
We´re sorry, that the recipient didn´t received the flowers as wished.
The flowers can be claimed from the Postoffice.
Yours FloraPrima-Team // mh

Rated 5 out of 5 stars

Very satisfied

The ordering process was straightforward (even though I was ordering from another country) and the flowers were delivered on the day I requested.
The recipient says they were very attractive.

3 March 2021
Unprompted review
Rated 2 out of 5 stars

Irrtum

They received the wrong order, the flowers I sent were different and they received another letter...

1 March 2021
Unprompted review
FloraPrima GmbH logo

Reply from FloraPrima GmbH

Good day,
we´re sorry, that we delivered a wrong package to the recipient. We would like to send a replament of the complete order.
Yours FloraPrima-Team // mh

Rated 1 out of 5 stars

Never again!

Extremely disappointed with the quality as the flowers were already wilted upon arrival. As it was a valentines gift it was an awful experience to hand over flowers which were already almost dead. Would not recommend this experience to anybody else.

15 February 2021
Unprompted review
FloraPrima GmbH logo

Reply from FloraPrima GmbH

Good day,
I am sorry that you are dissatisfied.
We would like to have a look at your order, please send us your order number.
We apologize for the inconvenience.
Your FloraPrima team // gf

Rated 1 out of 5 stars

Did not deliver everything (which they didn’t tell) and ignored my emails

I ordered flowers and a cake (they also promised a free vase and pack of sweets as it was a more expensive set of flowers) but only the flowers arrived. This meant we had a birthday without birthday cake.

But not only that, they never notified me that the cake, vase and sweets never got delivered. The birthday kid saw in the recite they included (even though I marked it as gift) that there should have been more and told me - which was embarrassing but also otherwise I would have never known!

I emailed they costumer service team and never got a reply! This was 3 weeks ago and I’m so disappointed, what a waste of money. AVOID.

14 February 2021
Unprompted review
FloraPrima GmbH logo

Reply from FloraPrima GmbH

Guten Tag,
dass Sie so verärgert sind, tut uns sehr leid.
Gerne haben wir hier bereits eine kostenfreie Ersatzlieferung veranlasst und Ihnen auch per E-Mail bestätigt. Gerne schauen Sie diesbezüglich bitte evtl. in Ihren Spam-Ordner.
Ihr FloraPrima-Team // mh

Rated 1 out of 5 stars

DO NOT ORDER HERE!!!

DO NOT ORDER HERE!!!! (GERMANY)
The delivery service put the flowers on the garden table that was FROZEN, as my mother was not at home but her neighbors were (so why not give it to them?!). But if that is not enough, the flowers were BROKEN and disarranged. Absolute disaster for 30 EURO. Unbelievable, i would just change my mind if their service would answer fast, but thats also not the case.

12 February 2021
Unprompted review
FloraPrima GmbH logo

Reply from FloraPrima GmbH

Good evening,

thank you very much for your order and your message.

We are sorry that your flowers are no longer in order and apologize.
With living goods this can happen in exceptional cases.
Of course we stand by our freshness guarantee and will send a replacement as soon as possible, of course without further costs for you.

Your FloraPrima Team// DH

Rated 5 out of 5 stars

Beautiful Kleine blaue Wunder for a wonderful get well soon...

A very close friend of mine needed an urgent OP and during this challenging time, where we cannot be close to the ones we love, I decided to send her flowers or a nice plant to her home as a sign of being there for her and virtually with her.
I prepared the order very fast and easy and after one day she got the plant :) - My friend was happily surprised and thankful, me too.
Great service!

10 February 2021
Unprompted review
Rated 1 out of 5 stars

Very disappointed with my last order and their customer service

I have ordered flowers through FloraPrima GmbH for years which have been delivered to different recipients within Germany and it always turned out great. The order my mom received from me yesterday was embarrassing and did not look even close to what it is in their picture and in their description online! I wish I could attach photos. Very disappointing! Does not even deserve a one-star rating! And their customer service is the worst! I am very disappointed!

20 January 2021
Unprompted review
FloraPrima GmbH logo

Reply from FloraPrima GmbH

Hello Julia Todd,

Thank you for your message.

We are sorry that you are not satisfied with your order.

Slight variations in color and tying cannot be avoided with live merchandise and handwork and are in keeping with the natural character of a bouquet.
As compensation we will send you a goodwill voucher.

Your FloraPrima Team //dh

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