FlexiSPY Reviews 

203
•
TrustScore 2 out of 5

1.8

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Rated 2 out of 5 stars

I initially purchased this product based on how they advertised detailed recording, easy to use and smooth viewing. However, the experience i had was far different from what was advertised. Most... See more

Rated 2 out of 5 stars

Anyone else notice how all these reviews begin with dumping one previous app for Flexispy. Sounds a little suspect to me. However I used Flexispy 5-6 yrs ago & it did pretty good. Other app reviews... See more

Rated 1 out of 5 stars

You purchased the application based on call recording from both directions All the information comes late, and the registration is only for one direction only Support is bad for more than a week a... See more

Company replied

Rated 1 out of 5 stars

All the 5 star reviews must be fake. I GOT THIS APP 2 DAYS AGO AND I'M REGRETTING IT ALREADY. PAID OVER 100$ FOR THE GARBAGE. Please, can anyone suggest a better app? Thanks

Company details

  1. Software Company

Information provided by various external sources

FlexiSPY is the only monitoring software for Mobile, PC and Mac offering Call Interception, Ambient Listening, Phone Call and VoIP Recording as well as all the traditional spy features you would expect.


Contact info

1.8

Poor

TrustScore 2 out of 5

203 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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1.8

All reviews

(203)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

i switched to flexispy from hoverwatch

I had previously bought a subscription from the company - Hoverwatch, to which they promised me certain features. The set up was confusing and complicated and then after logging onto the dashboard a few days later, I saw that the logs were not complete and I was not receiving the services promised to me.
I decided to switch to Flexispy because of the many fantastic reviews. The flexispy team is helpful, reliable and true. I do not regret my purchase. Their feature rich software and customer service has made a huge difference for me and my business!

22 July 2020
Unprompted review
Rated 5 out of 5 stars

I switched to FlexiSPY from MSpy

I switched to FlexiSPY from MSpy. I waited 15 hours for MSpy to transfer data from the target phone and the circle just kept spinning. Technical support wasnt helpful and refused to refund me even after showing them what the software was doing and how it wasnt working.

23 June 2020
Unprompted review
Rated 4 out of 5 stars

'I switched to FlexiSPY from MSpy

'I switched to FlexiSPY from MSpy because MSpy uses the icloud and can not get around 2 FA. You need to create a new email for the target that is similar to the original email. Not a good solution!

10 June 2020
Unprompted review
Rated 5 out of 5 stars

I switched to FlexiSPY from Mspy

Despite Mspy having such great ratings, it is AWFUL!!! Nothing worked. If it did work, it was delayed by 24hrs or more. I had to uninstall & reinstall it numerous times on an android 10 over the course of 7 days and it never worked for more than a few hours. Customer service could only suggest that I keep uninstalling & reinstalling the product to 'fix the problem'. MSpy does not work on android, period. Don't waste your money or time!!!!!

31 May 2020
Unprompted review
Rated 5 out of 5 stars

Android 10 and not rooted.dobt waste your money with others . Get the only one that works flexispy

I switched from 2 different apps due to finding out the hard way not all apps are created equally. I first tried freeandroodmonitor and decided to upgrade to there premium service. Through them i purchased IKeymonitor. I bought this to help save my family. Instead it's created more chaos. It is not compatible with Android 10 (non rooted). Under freeandroodmonitor app when I log in I got to see hundreds of other customers messages. So I pulled my hair out wondering why is my wife messaging all these out if state guys.i was going crazy over it. I contacted there tech support and was told ummyourandroid 10 is too new. So they locked me out of my account and ate my money. Now with ikeymonitor it seemed to be ok until it started showing my wife sending messages to an unknown man. The software couldn't read her saved contact name (a female friend). Simply put its buggy and doesn't work right on Android 10

28 April 2020
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. uses third party support that will not contact you and you can not get in contact with them. only uses chat and its more like a computer generated answer to question. Absolutely worthless!!!!!

25 March 2020
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

Please send me your email address, and the ticket number of any conversations you've had with our support staff. I will personally review these and get back to you ASAP.

Rated 1 out of 5 stars

I purchased an extension to my software…

I purchased an extension to my software and have waited days for it to be activated. Hopeless customer service. Keep passing the buck. Really fed up. They always promise to reply within 24 hours but never do.

UPDATE:
After this review was posted, they have sent me an email asking me to wait 2 to 3 days for a reply!!

And now I have received another email in reply to this review. Unbelievable!!

They say "We pride ourselves on having the best support in the business" - that's hilarious! They don't have ANY support. It's been well over a week and they tell me to wait 2 to 3 days for a reply!! Jokers.

2nd update:
this is in response to their reply...
I did not make any mistake by ordering the wrong item. I tried to renew the existing licence before it expired but was unable to. There was no 'renew' button which was supposed to be there. I therefore purchased another 3 months in the hope that it would be added to my account. When I created the first ticket, I sent you the correct email address and the licence number, so your comment about me trying to renew an old account is pure rubbish.

THE MAIN PROBLEM HERE IS THAT YOUR COMPANY ALWAYS PROMISES TO REPLY WITHIN 24 HOURS BUT DOESNT, OR IF IT DOES REPLY, IT'S A USELESS REPLY. THAT'S THE ISSUE HERE. IT SHOULDN'T TAKE ME RESORTING TO TRUSTPILOT FOR YOU TO COMMUNICATE WITH AN AIM TO SOLVING THIS.

After I paid for the extra 3 months, the 'renew' button appeared, so I had to pay AGAIN. Now the system is working properly again. I would just like a refund now for the first purchase of the 3 months package.

7 March 2020
Unprompted review
FlexiSPY logo

Reply from FlexiSPY

LATEST REPLY:

Sorry for the confusion. I think we've finally got to the bottom of things.

Firstly, we have extended your original license and we have approved the refund of your other order.

The refund will be processed tomorrow

The way the system currently works is that if you cancel auto-renew on your license, then the license will keep on working until it expires. No renew option is shown until that time.

It is clear that while this behavior may seem logical to techies as auto-renew requires a brand-new transaction, it does cause confusion to the customer who would expect to be able to renew at any time. We have taken this on-board and the next release of our system will show the option to renew at anytime, even if the license has not expired.

Having said that, I do appreciate that the core problem is not technical but one of response time, and not only do i apologize but we have made changes to the support process for complicated billing issues, which are not really the remit of first-line support.

I hope this reply satisfies you to change your rating

Regards,
Dakota

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SECOND REPLY
I have reviewed the ticket history for #43516, and the problem appears to be as follows.

You contacted us on March 4th.

You wanted to renew a license that had expired 4 months ago, but the system does not allow this. This is because expired licenses are automatically deleted to preserve your privacy and security.

You proceeded to purchase a new license with — I assume the belief — that it would be applied to your old license.

You noticed the error, and requested help from our support, who asked you to wait a few days to find out what options were possible for you given the restrictions of the system.

As explained above the system is not able to do this however the support supervisor asked you to wait a few days as that we could ask for a developer to manually make modifications and changes to the system to allow this, and this seems to have lead to your frustration.

Perhaps this misunderstanding could have been avoided if our supervisor had explained to you how much work was required to do this.

We will learn from this and next time explain explicitly to customers that it's not possible without having developers modify the system.

Moving forward let me know what specifically we can do for you to make you happy.

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FIRST REPLY:
We pride ourselves for having the best support in the business with a guaranteed 24-hour response time. Your tickets are reviewed not just by support staff but by the actual designers and developers. In addition, we also have a no-quibble ten-day money back guarantee.

Having said this, mistakes do happen, but our goal is to ensure that you are completely satisfied with your experience dealing with FlexiSPY.

To this end, please send me your email address, and the ticket number of any conversations you've had with our support staff. I will personally review these and get back to you ASAP.

Rated 5 out of 5 stars

Highster is a waste of money

Highster is a waste of money. The features are bland and intermittent. You can only take snapshots with front camera. The only features that work on Android 8.1 are calls texts and location. They only work half the time. Flexispy is number 1. Amazing trade through the trade in program.

13 February 2020
Unprompted review
Rated 5 out of 5 stars

He made me sleep soundly

I was very worried about my children, luckily I discovered flexispy, honestly I didn't even know there were apps like this. Now I am infinitely calmer, I could see by checking whatsapp chats that I don't have to worry. I had small difficulties solved with the help of technical support at the beginning. I repeat, this app allowed me to be much quieter.

29 October 2019
Unprompted review
Rated 5 out of 5 stars

FlexiSPY is best on the market!

Flexispy was able to give me the type of monitoring I was looking for on my phone. Everything from SMS and even a keylogger which was a pleasant surprise. The feature I find most useful would have to be the GPS, I frequently misplace my phone so now I always know where my device is. So far I haven't had any major issues and it has kept pace with the constant phone updates. (Although you have to reinstall after each one.)
Bottomline is I have peace of mind knowing that there is no illicit activity on my device.
Tech support was quick and helpful when I first set it up. They were very patient taking me through each step and answering my questions. I tried other app and found it wanting by comparison If you are thinking about going with FlexiSpy then you are making the right choice. I don't see any other app that can compare on the market given all that it offers and for an affordable price.

9 October 2019
Unprompted review

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