While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Customer Support and Misleading Product Descriptions

I own a Flashforge Adventurer 3 Pro and a couple of their filaments, which I can't really complaint about. However, during my last experience I have decided to expand my portfolio and purchase a Filament Dryer, which turned out to be a complete disappointment. The delivered product, does not match the pictures (i.e.: several cosmetic differences), missing parts, and even incompatible with the smaller 0.5 Kg filaments from same brand, which their claim to be compatible.

Naturally, I reached out for customer support, however the moment they realised I was not happy (i.e. felt cheated) and wanted to return the product, they stopped replying to my e-mails and completely shut me down.I am now escalating this with PayPal, Credit Card and if nothing works will involve a lawyer.

9 February 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look