Fiverr Reviews 

14,751
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 1,501 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, frequently describing it as slow, unresponsive, and difficult to reach a real person, often receiving only automated or generic replies. People also reported serious issues with payments, including funds being blocked or held, and a lack of accountability when services were not delivered as expected. Furthermore, some users faced unexpected account restrictions or suspensions without clear explanations. However, some customers also noted the platform's ease of use for setting up accounts and navigating categories, with functional search tools. A few other people also felt that there is a large pool of talented freelancers available, making it simple to connect with professionals. Some reviewers even reported positive experiences, finding the service helpful for their business needs and achieving success with vendors.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction with the... See more

Website

People report ambiguous experiences with the website, with some finding it a functional marketplace with a... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, highlighting a lack of meaningful... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing significant disappointment and... See more

Payment

Users describe negative interactions with payment, with many reporting issues such as hidden charges, frozen... See more

Reviews shaping this summary

Rated 2 out of 5 stars

i am a fiverr client for 10 years Look like fiverr doesn't check freelancer properly, Coleman the freelancer is writen, USA location with Nigeria time= scammers overthat is complicate to report..... See more

Rated 2 out of 5 stars

I'm sooo disappointed by Fiverr service and its level of customer service. Its freelancers are a joke. I had one deliver but only partly did the job and one who said they had started but I had to keep... See more

Rated 2 out of 5 stars

Bad communication. I accessed tgeir webpage and another one tge sane day. I made a purchase on their but was confused later and thought the transaction was forced by the other webpage. I disputed it o... See more

Rated 2 out of 5 stars

Hi, I am trying to contact costumer support, but it seems like none of the buttons lead anywhere when it comes to talking to an actual person. (How convenient.) How do I talk to an agent? I purch... See more


Company details

  1. Business to Business Service
  2. Online Marketplace
  3. Recruitment Service

Written by the company

Fiverr is connecting every business to the world’s most skilled digital freelancers, in the simplest way possible. With Fiverr, you’re able to quickly assemble teams with skilled freelancers, execute projects of varying complexity, and accelerate growth for your business–whether you’re part of a startup or Fortune 500. Today, Fiverr is a leading digital freelance platform offering first-class freelance talent across 700+ services, on an AI-enhanced platform, and within any budget. Fiverr helps organizations use freelance to tackle any challenge or capitalize on any opportunity–and quickly–to make way for the breakthroughs that transform your business. Make more possible with freelancers. Make more possible with Fiverr.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

15K reviews

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Replied to 16% of negative reviews

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2.4

All reviews

(14,751)

1,572 reviews in the last 12 months

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Rated 4 out of 5 stars

Half a Decade of Successful Service

I've been using Fiverr for about half a decade now and to say its services have helped my business needs have been an understatement. Fiverr is full of fantastic sellers that come in a wide variety of skills and offers. It takes time but once you find the right person, it's golden.

What keeps me from giving the site a full five stars however is its recent acceptance of AI "art" over the past couple of years and lacking of checks and balances in making sure some sellers aren't trying to pass some AI off as art.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

They absolutely don't have the backs of their sellers.

I've been a pro verified, top seller on Fiverr for 8 years. I recently had a difficult client who sent me some very "rough" vocals to tune. I told the client that I could only do so much, but he wanted to proceed. After many hours of work, and providing revisions, the customer decided to contact support to cancel the order.

Fiverr support canceled the order and refused to release the funds for me to get paid for the work I had done. No explanation, no word to me, no way to contact them to review the case. Just 6 hours of work down the toilet. They have no regard for the people working for them, they just take 20% of your earnings, and never help you in cases like this.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

No Accountability when you get ripped off by freelance

I placed order for 6 closet designs on May 6th. paid for rush order to be completed by May 7th. Cheema, the freelancer sent 1 design on the 7th which had nothing to do with the order request. He said will fix it by day 2, and the remaining order, he will deliver 1 per day which is not what I paid for, so I requested a refund and he refused Then on day 3 he submitted the 1st design as requested and a 2nd design out of the 6 that were to be delivered on May 7th. Today is day 5 and he has failed to meet the order requirements. Nothing else has been sent, I have issues with my client due to lack of presenting design on a timely manner. I reported to Fiverr and they said the freelancer is the one that can refund, when the freelancer refused. I tried to give him a poor review, and Fiverr system won’t allow it to be submitted.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Fiverr's Own System Cost Me $420 and…

Fiverr's Own System Cost Me $420 and They Refused to Take Responsibility

I am a freelance developer on Fiverr and I recently had one of the most frustrating experiences of my career on this platform.

A client placed a $420 order for a Next.js website with Supabase integration. We had a full video call, prepared documents together, and agreed on everything. The client was happy and ready to proceed.

When the client tried to share their own Supabase project credentials with me in the chat so I could begin development, Fiverr's automated system detected the words email and password and immediately banned the client's account and canceled the order automatically.

This is a completely normal part of web development work. Developers need project credentials to do their job. Fiverr's bot had no context, flagged a legitimate professional conversation, removed the client, and destroyed a $420 order.

I contacted Fiverr Support immediately and explained everything. I provided a full timeline, mentioned our video call, and offered all documentation as proof. The case was escalated multiple times all the way to a supervisor. After days of back and forth, their final answer was that the order is not eligible for compensation because no delivery was submitted.

Of course no delivery was submitted. Fiverr's own system banned the client before the project could even start.

I lost $420 worth of time and work because of a flaw in Fiverr's automated system and they have taken zero responsibility for it. No compensation, no credit, nothing.

If you are a freelancer thinking about relying on Fiverr as your main source of income, please be aware that their system can destroy your orders at any time and they will not compensate you for it. Your time and work have no value to them once their automated system makes a mistake.

I hope Fiverr fixes this serious flaw and starts protecting the sellers who built this platform.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam. I got billed without even requesting a gig. The freelancer sent the offer which I did not accept. Suddenly, I got a message saying that the freelancer will start working on the project and I realised I got billed.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

My freelancer account was recently…

My freelancer account was recently blocked for 90 days shortly after I subscribed to the Kickstart features. I paid approximately $15 for the subscription, but I am currently unable to use those features due to the account restriction. And I don't recommend a lot of spam and fake messages after the subscription.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

4.7-Star Seller Banned Despite Proof of Innocence | Support Ignoring Evidence

My account was disabled for "off-platform talk," but I’ve proven no violation occurred. I provided video evidence for Ticket #14475394 showing the link I sent was a view only portfolio telegram channel, no messaging even possible there.
Most importantly, the client returned to Fiverr and paid in full on site. I secured a sale for Fiverr, yet Support (Agent Sania) is ignoring the logs and giving canned "No" responses.
I am a professional animator with a 4.7-star rating. I am asking for a human Senior Trust & Safety review of the actual transaction records. Stop letting bots punish innocent sellers.

8 May 2026
Unprompted review
Rated 3 out of 5 stars

Holding $1500+ illegally for 32 days (DAC7 Bug) - Ticket #14416644

UPDATE: After 34 days and filing official complaints, Shift Manager Miles finally fixed the IT bug and restored my funds. The issue is resolved, but the support system needs major improvements.

I am a Ukrainian freelancer (FOP). My account country was wrongly set to Bulgaria. Fiverr blocked $1500+ of my earnings demanding a DAC7 form (which applies ONLY to EU taxpayers). After 30 days of fighting, Shift Manager Noah finally changed my country to Ukraine. BUT the DAC7 restriction is STILL active due to a system bug on Fiverr's backend. They are illegally holding my funds, causing me to lose my VPS and domain. I have filed complaints with ECC Bulgaria and Israeli CPAS. The tech team needs to remove the DAC7 flag NOW. Ticket #14416644.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

6 Years on Fiverr Ended With Client Abuse and a Refund After Delivery

I worked as a freelancer on this platform for almost 6 years. My last project there was completed last year, and after that experience I decided to stop offering services entirely.

During the project, the client repeatedly used language such as “moron,” “stupid,” and “clown” in conversations with me. I reported the behaviour to customer support multiple times, but the response I received was essentially that they reviewed the situation and advised me to continue delivering the work.

At that point, I no longer felt the platform was able to provide a professional working environment for freelancers.

What made the situation worse was that the project had already been completed and delivered, yet the funds were still refunded to the client despite the work being finished.

After nearly 6 years on the platform, that experience was enough for me to step away permanently.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

All the tax related freelancers are…

All the tax related freelancers are scammer on Fiverr. Just lost 600 USD. They never come on call. Reply to you using ChatGPT. Don't deliver at all. Once you accept payment, fiverr takes no responsibility whether freelancer delivers the work or not.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

This does not appear to be possible…

This does not appear to be possible based on the circumstances. I have not interacted with the platform in over a year, and the only time I previously used Fiverr was for my first business, which had no issues or violations and remains in good standing under a different email.

I am now attempting to create an account for a separate business using a new email, and it was immediately suspended before any activity took place. I had not contacted any users, browsed gigs, or engaged with the platform in any way.

Given this, the stated violations are not applicable. This appears to be an incorrect automated flag, and I am requesting a manual review and clarification on what specifically triggered the suspension.

*

Thanks for reaching out to us regarding the status of your account, which was permanently disabled due to violations of our guidelines: contacting other users with unsolicited offers, suggestions, phishing, malware, or anything unrelated to their Gigs or orders is prohibited. Please refer to our Community Standards to learn more about Spam.

Please be advised that, per our guidelines, creating a new Fiverr account while having a disabled account is not allowed.

5 May 2026
Unprompted review
Rated 2 out of 5 stars

Bad communication

Bad communication. I accessed tgeir webpage and another one tge sane day. I made a purchase on their but was confused later and thought the transaction was forced by the other webpage. I disputed it online and on the same day I realized it was theirs for a pending purchase so I contacted the bank and requested to cancel it it. Long story short, they blocked me and did not provide the service I paid for although my canceling the dispute returned tge full payment to them. Once they got the refunded amount, they stopped replying to my email and never submitted the service.

13 April 2026
Unprompted review
Rated 2 out of 5 stars

I'm sooo disappointed

I'm sooo disappointed by Fiverr service and its level of customer service. Its freelancers are a joke. I had one deliver but only partly did the job and one who said they had started but I had to keep chasing and he still did not provide me with anything...just kept pushing back the date and was over a week late - There is no accountability and freelancers can ghost you if they no longer want to hear from you. The Fiverr customer service team is slow and hard to reach. I would NOT recommend at all. Also do not go for any freelancer by the name of Fynix Novus - a complete waste of time!

2 May 2026
Unprompted review
Rated 1 out of 5 stars

A placed an order less than 24 hours…

A placed an order less than 24 hours after that I placed a cancellation request. Fiverr denied the request and then hours later they gonna tell me that the work is done. I canceled the request because I realized it was a scam between a fake job offer recruiter sending me to Fiverr employee to say that I need certain documents in order to apply to this job offer and that each of these 5-9 documents would be $50. Michelle pretending to be Kaiser Permanente for a Director IT role. The Scan was between this so called Recruiter, Michelle and the fiverr Elite worker Dianne. I am trying to get my money back. It hasn’t happened yet.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Fiverr Permanently Suspended My Pro Account With Zero Evidence

I am a vetted Fiverr Pro seller. That means Fiverr's own team reviewed my credentials, approved my profile, and granted me their highest professional designation. I passed their vetting process. I earned that status. And then, without warning, Fiverr permanently suspended my account citing two allegations: "suspicious money transfer" and "multiple accounts."

Here is the truth of what followed.

I reached out to customer support immediately and asked one simple question: what specifically did I do wrong? I asked for the username of the alleged secondary account. I asked for the transaction ID and date of the flagged payment. Across multiple agents, Jade, Felix, and a supervisor named Terry, not one person provided a single piece of specific evidence. Not one.

Instead, I received copy-paste responses telling me the decision was final, that the team had reviewed it multiple times, and that customer support could not help me further. When I pushed for escalation, I got silence. Over 3 days passed after my last message to the supervisor with absolutely no reply.

To make it worse, my first completed order on the platform was also cancelled. I delivered the work. The client accepted it. The order was marked complete. Fiverr cancelled it anyway, taking away my rightfully earned payment with no explanation.

I have been patient. I have been professional. I have documented every message in this conversation. And at every step, Fiverr has responded with vague language, corporate deflection, and a complete refusal to show me the evidence they claim to have against me.

This is how Fiverr treats a Pro account holder. Someone their own platform vetted and trusted.

If you are a freelancer considering Fiverr Pro, understand this: the protection and credibility they promise you means nothing the moment their automated system flags your account. You will receive no transparency, no evidence, no real human review, and no fairness.

I am still waiting for a proper response. My account remains suspended. My earnings from a completed order remain taken. And Fiverr's customer support has gone silent.

Fiverr, my case is still open. Do the right thing.
Username: watsonza
Ticket: 14443994

21 April 2026
Unprompted review

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