We had a very good experience thanks to Cameron Underwood who was professional and knowledgeable about the product resulting in us placing the order. The delivery was on time and the treadmill was... See more
Company replied
Location
Switch locationFrimley High Street 30-32, Frimley, GU16 7JD Camberley, England, GB
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Matt was exceptionally helpful. He spent plenty of time with us to explain the various options and offers. He also left us and gave us plenty of time to think and try and explore the store and made h... See more
Company replied
We visited the store wanting to buy a treadmill. Cameron went through all the different options within our budget encouraging us to try them. We did not feel pressurised and Cameron was very patient a... See more
Company replied
Matt at the store was great - Good advice on he treadmill which we eventually purchased. Would have been 5 stars but we paid for same day delivery / installation and there was a mistake and we got th... See more
Company replied
Company details
- Fitness Equipment Store
- also in
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore - Camberley
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
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Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
Frimley High Street 30-32, Frimley, GU16 7JD, Camberley, England, United Kingdom
- 01276 818542
4.7
Excellent
103 reviews
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have brought from thses before and this…
have brought from thses before and this time ive seen a different side,i ordered monday and had to email them to find when order being delivered only to get email 2 days later which is now 5 days passed that the delivery company now had my order,2 to 4 days it says on site,and my week off so thought perfect ,now saying they will ring me for delivery and that will be kerb drop and that have to check its all there before driver can leave,?what,so i contacted to cancel,told me had to ring so did and got a guy from customer service that sells,just like there customer service online,not there to help but to sell so in reality not customer service.Anyway got lady on phone that said would cancel and that i had to send clarification to them by email to camcel so i did and yet again today it has not gone though to them so if comes it will be on there head and will report to goverment for investigation as ignoring my request is against the law same as blocking my email or giving a false onewhich she gave me which obviously makes her liable.Have recorded conversations just to make sure.
1 May 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Dear Stuart
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the frustration and inconvenience you have experienced during this process. This is not the level of service we aim to provide.
We would like to confirm that your pallet has now been successfully booked with the delivery provider for tomorrow. The request for checking the goods at the kerbside is simply to ensure that your order arrives in good condition and that any visible damage is identified immediately. If there are any issues upon delivery, we will of course take responsibility and resolve them promptly for you.
We are also very sorry for your experience with one of our customer service agents. Your feedback has been noted and this matter will be addressed internally to ensure improvements are made.
A message has been left for you to discuss this further at your convenience. Please do contact us back if you would like to talk through the delivery or any other concerns.
Once again, please accept our apologies, and thank you for bringing this to our attention.
Kind Regards Fitness Superstore Trustpilot Team
Very fast delivery
29 April 2026
Reply from Fitness Superstore - Camberley
Thank you for your kind feedback. Wishing you all the best on your fitness journey!
Excellent product at a great price
Excellent product at a great price. Arrived on time and delivery driver was very helpful.
16 April 2026
Reply from Fitness Superstore - Camberley
Mr Michael Dowsett,
We're happy the product met your expectations and was delivered on time. We appreciate your feedback regarding the helpful delivery driver and the great price!
Kind Regards
Fitness Superstore Trust Pilot Team
I have bought equipment from the store…
I have bought equipment from the store in the past and continue to use this without any problems. Good quality and easy to use. Very helpful member of staff with the latest purchase.
22 April 2026
Reply from Fitness Superstore - Camberley
Mr. Neal,
We're happy to hear that you've had a positive experience with our equipment over time. It's great to know that our products are good quality and easy to use. We appreciate your feedback regarding the helpful staff member too.
Kind Regards
Fitness Superstore Trust Pilot Team
Matt at the store was great
Matt at the store was great - Good advice on he treadmill which we eventually purchased. Would have been 5 stars but we paid for same day delivery / installation and there was a mistake and we got the installation done a few days later.
8 April 2026
Reply from Fitness Superstore - Camberley
Hi James,
We're so glad you found the advice helpful and are enjoying your new treadmill. We regret the error with your same-day delivery/installation and any resulting inconvenience. Thanks so much for your feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
Very impressed
Very impressed! Popped into the the Camberley store to look at weights. Made to feel very welcome. Have had a couple of online disasters so it is such a bonus to be able to go to a store and view equipment first hand.
Richard was extremely helpful. We decided to order through him and the service was exemplary. Communication, delivery and customer service was super. Very happy! Thank you!
19 April 2026
Reply from Fitness Superstore - Camberley
Hi Sharon,
We're so happy that you felt welcome at our store and found our service exemplary. It's great to know that our communication and delivery met your expectations. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Richard was so helpful and gave us all…
Richard was so helpful and gave us all the information we needed Trying out the equipment before purchasing really made my mind up. The bike and rowing machine are perfect! Thank you Richard!
19 April 2026
Reply from Fitness Superstore - Camberley
Hi there,
We're very happy to hear that the information and equipment trial helped you make your decision. We're glad you are enjoying your new bike and rowing machine. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Our running machine did not have IFit…
Our running machine did not have IFit loaded and a) we weren’t told about that and b) it was a faff to upload and manage ourselves
15 April 2026
Reply from Fitness Superstore - Camberley
Dear Neill Johnstone,
We appreciate your feedback and are sorry the machine didn't have iFit and it was difficult to manage. We'll review our processes to improve this.
Kind Regards
Fitness Superstore Trust Pilot Team
The advice at the shop was really good
I purchased a rowing machine.
The advice at the shop was really good. The delivery went smoothly and arrived on time
27 March 2026
Reply from Fitness Superstore - Camberley
Hiya Robert,
We're happy to hear that you had a positive experience with our advice and delivery service for your new rowing machine. Thank you for your feedback!
Kind Regards
Fitness Superstore Frimley
Both the service in the store and the…
Both the service in the store and the delivery and installation, 1st class
8 April 2026
Reply from Fitness Superstore - Camberley
Mr Alan Bourne,
We're happy to hear that you had a 1st class experience with both our in-store service, delivery, and installation. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
I have been very impressed with fitness…
I have been very impressed with fitness superstore. They were very helpful when I visited the store and have resolved an issue I had very successfully. I highly recommend this company
26 March 2026
Matt was helpful and knew straight away…
Matt was helpful and knew straight away what treadmill fitted our size requirements. His personable approach and knowledge made the decision quick and easy.
3 April 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Hiya Jon,
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the helpful service and product knowledge that made your decision quick and easy.
Kind Regards
Fitness Superstore Trust Pilot Team
Fabulous staff and products
I had the good fortune to deal with Nicole who was so helpful and knowledgeable. Having a poor experience with another company I was so lucky with her. So helpful in getting a delivery to Northern Ireland. Very few suppliers will do this.
21 March 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Dear Anne Loughran,
We're happy to hear that you had such a positive experience. We appreciate you acknowledging the efforts of our team. It's great to know we could assist with your delivery to Northern Ireland. Thank you for your feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
Great service
Customer friendly service and good non biased advice on the fitness products I was viewing in store
30 March 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Hiya Graham,
So glad to hear about your positive experience, it means the world to us when a customer takes their time to write a review, many thanks!
All the best
Fitness Superstore Frimley
Richard Wilson
We know very little about fitness equipment but Richard was amazing. Very knowledgeable. He listened and understood the specific requirements of our family and tailored his advice accordingly.
We would definitely use him again for any fitness equipment advice and future purchases.
Thanks you!
27 March 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Hiya JW,
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the product knowledge and customer service you received. We're so glad we could help tailor advice to your family's specific needs.
Kind Regards
Fitness Superstore Frimley
Great customer service
Richard and the team were super informative and helped us make good decisions on what we were buying.
28 March 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Hiya Agnes,
We're happy to hear that the team was informative and helpful during your purchase. We appreciate you taking the time to share your positive experience and will pass your feedback onto Richard!
Kind Regards
Fitness Superstore Frimley
Fitshop problems now resolved in full.
My issues are now totally resolved with my Taurus MS60 Elite Trainer - Multi Function Gym Rack System along with other accessories dated 27/02/2026 thanks to Mark Macpherson (Head Of Technical Support & Installations) Fitshop UK LTD, 3 Rutherglen Links, Glasgow G73 1DF.
So a big thank you to Mark & Sophia.
27 March 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Dear J S,
We appreciate your positive feedback and are glad you're satisfied with our support. Thank you for taking the time to share your experience!
Kind Regards
Trust Pilot Team
I bought my exercise bike over a months…
I bought my exercise bike over a months ago ,after they delivered I realized its not working ,I call the shop and they told me to call customer service which I did but they give me run around ,I spend over 2100 for the bike which don’t work and trying to chase them to come and fix it properly.
1 March 2026
Reply from Fitness Superstore - Camberley
Dear Maryam,
We're very sorry that you're experiencing issues with your new exercise bike. It is unacceptable that the bike isn't working and we are in contact with the manufacturer to get this resolved ASAP for you.
You previously sent us the Serial Number for the product however the manufacturer has returned to say that the incorrect number has been supplied. They have told us they will contact you directly to get this vital piece of information and I can see that they reached out to you last week. I am confident that once they have this information they will be able to resolve the issue to your satisfaction.
Please accept our sincere apologies for the issues you have experienced and if you need any further assistance, please do reach out to us.
Kind regards,
Fitness Superstore
Reply from Fitness Superstore - Camberley
Hi there,
Thanks so much for taking the time to leave us a review. I'll be sure to pass on your comment to Cameron.
All the best,
Fitness Superstore Camberley
Fantastic multi-gym install
Just had our multi-gym installed by Lee and Eddie from Fitness Superstore and could not be more pleased. The install was on the first floor of our house and carrying over 300kg of parts upstairs and then assembling them was no mean feat. Despite that, they could not have been more friendly or helpful. 100% recommend
20 March 2026
Unprompted review
Reply from Fitness Superstore - Camberley
Dear Francis,
We're happy to hear that you're pleased with the multi-gym installation. We appreciate you acknowledging the challenges of carrying the equipment to the first floor. It's great to know the team was friendly and helpful. Thank you for the 100% recommendation!
Kind Regards
Fitness Superstore Trust Pilot Team
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