Fisher & Paykel (United Kingdom) Reviews 

6,970
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 723 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff for being exceptionally knowledgeable, polite, and efficient during home visits to fix appliances. People genuinely appreciate the prompt communication, careful diagnostics, and overall smooth scheduling when organizing maintenance work. Reviewers often describe how helpful technicians are at explaining technical problems and providing useful maintenance advice. However, some customers also noted frustrations regarding repeating appliance faults and delays with replacement parts. A few reviewers experienced recurring mechanical issues that required multiple service visits over time, leading to occasional disappointment. Some people also mentioned difficulties getting timely updates from support teams when chasing orders.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that engineers arrive promptly, communicate... See more

Service

People report high satisfaction with the service, highlighting punctual, knowledgeable engineers who... See more

Product

Customers expressed great satisfaction with the product, highlighting that it is top class, looks good, works... See more

Customer service

Users describe positive interactions with customer service, frequently praising knowledgeable engineers who... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing great satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a two drawer dishwasher that has been playing up making a loud humming sound and not working as a result. Two lovely engineers, Trevor and Bradley identified different problems, troubleshooted... See more

Rated 5 out of 5 stars

Absolutely amazing service can’t fault Dean at all, so knowledgeable, and helpful. Right from the word go asked if he needed to wear shoe covers and went above and beyond to ensure everything was just... See more

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more


Company details

  1. Appliance Store
  2. also in
  3. Countertop Store

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(6,970)

659 reviews in the last 12 months

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Rated 5 out of 5 stars

Adam could not have been more…

Adam could not have been more efficient, polite, and considerate.
He made sure that everything was done to a high standard, ensured that the appliance was completely level. Cleared up after the job and I would recommend him to any company who wishes to take him on as a service engineer :)
Thank you Adam for a great job! :)
Ren Mascari

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

I received a call on the Friday before they were coming on the Monday to see if we could accommodate the fridge engineer on the Saturday (the next day) delighted to have it fixed sooner we agreed. The engineer Adam was excellent and solved the alarm issue with spanner showing within 3/4 of an hour. He also asked us if we had any other issues. We were concerned that the ice machine wasn't making ice quickly so he took that apart and cleared the compacted ice for us. Superb customer service 👌 would highly recommend the brand as well as the aftercare. 100% satisfaction.
Thank you Adam, you deserve a pay rise for your exemplary customer service.🤗

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Fisher and Paykal Engineer - Adam (tech126) very happy!!

Adam (tech126) was really good. He was professional, careful and diagnosed the fault very quickly. He was really helpful regarding the warranty on the product and fixed the issue and tested everything was up and running. Would be great if all engineers were like Adam - highly recommended.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I loved this service

I loved this service! ⭐⭐⭐⭐⭐

I booked a Fisher & Paykel maintenance appointment because I’d been having problems with my fridge freezer for quite some time.

The whole process was so easy and professional. I received an instant email confirming my appointment, followed by a reminder the day before. On the day, I was even able to track the engineer’s journey so I knew exactly when he was on his way.

When he arrived, he identified himself, was extremely polite and helpful, and quickly identified and fixed the problems I’d been experiencing for quite a while.

I’m a very happy customer. Thank you for such a great service

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Ash W was brilliant incredible helpful.

Ash was brilliant incredible helpful. Highly efficient and had the dishwasher back up and running in no time. Was very helpful at giving advice on general maintenance and care.

Ash provides way spending the money on great quality products that have there own in house services teams is total worth it. You do truly get what you pay for. Thank you for the help.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Fisher Paykel Fridge Ice Dilema!

Aaron was very knowledgeable and helpful with our Ice forming problem on our Fisher Paykel fridge freezer, He had the part in the van so no long wait for another visit.!! Fantastic as we need ice in this Heatwave!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The booking experience was easy online with good availability. The engineer Jiy also was super quick, friendly and explained what he was doing.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Fischer & Paykel Fridge Fix

Jesse came to fix our refrigerator as the ice compartment wasn’t working. Lovely and friendly, super efficient and problem solved with an attitude of call me immediately if it isn’t. Great service and on time - perfect!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent. Thank you.

I’ve the draw dishwasher that bleeped an error code.
Dean phoned on the morning to give a closer time that he would arrived. He had the correct part for the error code and explained they why and how of the motor not working.
He was tidy and thorough.
Thank you.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Steve and Andrew are professional, very polite, helpful and tidy. Steve gave us full instructions about the setting. I highly recommend Sreve and Andrew.

7 August 2026
Unprompted review

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