Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more
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I truly appreciate the personal support and guidance I've received from Ranu Lamba. It means a lot to know there's someone I can always reach out to when questions come up and to get thoughtful, quick... See more
Company replied
Eric Pseat has been invaluable in managing our funds at First Tech for the past several years. He has worked with my husband and me in making decisions about investing in CDs, and consistently makes... See more
Company replied
I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During my experience with customer service, they were both amazing. They showed great empathy for my situat... See more
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Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
4.9
Excellent
4K reviews
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Great customer service
Big thanks to my Financial Representative, Benny Mirsan, for the amazing support! He’s clearly dedicated to his clients—he explained the account and renewed the term and got it all done in minutes.
21 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Great customer service
She was very informative and precise. She was very patience with me.
21 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I was helped by Joshua Turner…he was…
I was helped by Joshua Turner…he was very patient and that is a priority to me at this time. I am not a techy so I need all of the help I can get. He was very knowledgeable and helped me with everything with out hesitation in his voice. Thank you for employing this man. Karin Feskens
21 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Kindness is contagious
I called over the weekend and was not able to get my issue resolved. I had to call back during the week. Matthew Wright was the most helpful, pleasant person I have ever had the pleasure of working with. This was a great experience especially after the day I was having. It’s amazing how someone can turn your day around. Thank you so very much!
21 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Helpful friendly customer service.
21 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
First Tech CU closed Credit Card with…
First Tech CU closed Credit Card with no notification. They claimed they sent an email notifying me of inactivity, with a chance for me to use my credit card to keep it active. I never received the email. I DO NOT lose emails. They will not re-open the card. I took a 7 point credit score hit. I lost 24,500 reward points. They are not doing anything about it. They just lost a 40-year customer.
21 April 2026
Unprompted review
Reply from First Tech
We’re sorry to hear about your experience, Mitch. This is not the level of service we strive to provide. Your feedback is important, and we’ll address this with our team and hope to regain your trust. Can you please email to socialreviews@firsttechfed.com with your contact info so we can review with management? Thank you!
SanJeev Kumar patiently helped me…
SanJeev Kumar patiently helped me figure out 3 things: 1)whether or not I had a false payment (I didn't)
2) how I might get more benefits by using my money more productively (% improvements)
3) what I need to look for in emails to invite my friends to join 1st Tech. He was patient, pro-active, polite, and thorough, showing once again that 1st Tech has outstanding Customer Service.
21 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Alana Tate - terrific customer service
Alana was kind, professional, and competent. She researched my issue and quickly resolved it.
21 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
The agent was very helpful and answered…
The agent was very helpful and answered all my questions in a timely manner and I was very pleased with his service.
21 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Marisa was so knowledgeable and…
Marisa was so knowledgeable and helpful. She made the stressful experience of having my account hacked stress free.
21 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Michelle was fantastic Helped with all…
Michelle was fantastic Helped with all our needs
21 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Today
Today, April 21st, I had the pleasure of being assisted by Mr. Daniel Paslin. Daniel was very knowledgeable about his craft , he provided me all the information I called for and answered all my questions. I got enlightened. First Tech needs to have more people like Daniel who is patient and understanding of his customers needs. He is the best!
21 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Mitzi has been so helpful
Mitzi has been so helpful, competent, and courteous. I enjoy having her as my banker.
21 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Madison was great!
Madison assisted me with a request. She was professional and courteous!
21 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Tommy was very helpful
Tommy was very helpful. Everything was done and I am pleased with First Tech!!
21 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Ahmad was very helpful with addressing…
Ahmad was very helpful with addressing my issue, reviewing my current account and helping me set up a new account that offers rewards!
19 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I received the information I needed and…
I received the information I needed and felt there was a thorough review of credit card charges. Alana Tate took her time to research and review my account.
20 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
I worked with Eureka
I worked with Eureka. She was very helpful and very patient when I couldn't do something immediately.
I also was happy to be able to speak to a human being very quickly - no long wait!!
20 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
I needed help with a check I received…
I needed help with a check I received from a tax preparer. The check was denied and Ashley (sorry if the spelling is wrong) was outstanding in helping me try to get the problem solved. She went above and beyond with the friendly and patient help. She gets an A+ from me!
20 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
The Call We Didn’t Want to End
We called in needing help and assuming it would be just another stressful and frustrating call to a corporate office. However, Jose answered and walked us through the steps of how to resolve it. He was able to not only fix the problem but walk us through how to avoid it in the future!
He was such a delight to talk to that I think I was almost sad the issue was resolved and we had to end the call!!
20 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
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