First Tech - Cornell Road Reviews 193

All of the folks at First Tech were great as they helped me set up a CD ladder. At first, I didn't think we would be able to do it, as I had specific requirements that didn't fit with the current First Tech offerings. Leah, a First Tech financial services rep, listened to my needs and agreed that the products I was looking at didn't quite meet my requirements, but asked if she could look into it and get back to me. Leah brought Christopher Ray into the discussion, who, in no time flat, listened to the problem, identified a solution that exactly met my needs, and completed the necessary paperwork. No muss or fuss, and no upsell, just great service.

I’m a premier member and I like services but today I sat with Divya she was mind blowing she helped to do ladder certificate which was really best and one of the most knowledgeable banker

My appointments have been outstanding with my visits with Velle Galutera!
Her happy demeanor at each visit is contagious. She goes out of her way to be helpful at each & every visit!
Glad to still be a First Tech client because of people like her!
Nancy Bentley

After 5 years and through COVID, my RMD was finally taken out on time. I did have to ask for some additional information, but hopefully this will be the last year I need to ask about it until I need to change my withholdings! Started in 2019 with my first RMD and went fine. Then COVID hit and unbeknownst to me, no RMDs were taken during 2020. Next 4 years were issues.

Easy to schedule an appointment and friendly explanation of our options

Hi,
I would like to recognize Queenie Phu for the following support.
Same day service for my needs:
1) Notary service
2) new debit card issue & available on the spot
3) help suggesting my account to premium.

I would also like to recognize Hashim Hunaidi for setting up my premium account and updating me about the benefits. He also advised me regarding my finances and plans.

Thanks & regards,
Amol

Thank for the human support.
It was a joy to call the Cornell branch and speak with Shelly today. Both of my concerns were handled quickly and professionally and I really appreciate having a human to speak with, not a bot or endless phone tree.

Divya, helped me set up an account and explained how it works very clearly.

Marie patiently asked questions to get to the bottom of my problem. She also solved the problem.

Lorraine is amazing! Excellent service, great app, and great rewards. She helped me see how to access reward points using the app and gave fantastic advice. Easy for direct deposit and more!

Really appreciate Hashim Hunaidi’s great support! He was fast and took care of everything we needed.

I dealt with both Queenie Phu and Hashim Hunaidi who were both friendly, professional, and very knowledgeable. They took the time to make sure my questions were answered and I understood my options. I am happy to have Hashim as my premier financial representative.

Have been a member for 52 years mainly for CD's. Finally decided to open checking/saving accounts. Appreciated having an appointment so I didn't have to wait. I worked with Janel who was very knowledgeable, friendly, personable and thorough. She was patient to ensure I understood all the options. I look forward to expanding my banking with First Tech!

I needed to determine how to add funds to my First Tech savings account. I live in North Carolina!
Transferred my call to Brian who was very helpful. Brian explained the different ways I could do that.
I decided to deposit a check to my savings account using the app.
I was very happy with the help Brian provided!

A great experience with Velle Galutera, she showed me the progress and the resulting payment.

I called the Hillsboro Oregon (Cornell) branch to help get my debit card activated. I was helped by Alyssah Schafer. She was excellent! She was clear, concise and had me set up in no time. She asked if I were interested in other accounts and helped me to set up an account with me being the primary member. She is a bonus to your organization.

Velle at First Tech Federal Credit Union was absolutely amazing! She helped us set up an account for our family trust and made the whole process smooth and stress-free. Her kindness, professionalism, and top-notch customer service truly stood out. We felt so well taken care of—thank you, Velle!