first direct Reviews 38,388

Since we first opened our account with First Direct we have been consistently impressed with their prompt and friendly service. Calls are always answered quickly and advisers give clear and supportive explanations and help. Nothing is too much trouble and we feel extremely valued as a customer.

I've had an overwhelmingly positive experience moving our current bank account from another bank to first direct. The process was clear and straightforward and the customer service very helpful. I would be happy to recommend the bank to others.

Happy that I made the switch with them. Everything went smoothly. Any query, question or anything else I had they patiently answered to me. So happy with the change

I changed to you from Nat west,they were fine but if you wanted to speak to a human being it was hopeless.I have needed to contact you with regards to setting up my accounts etc.This was a breath of fresh air,I phoned you at least 4 times for general queries,the staff answered very promptly and sorted my questions straightaway.This is the sort of service you want from a bank,I would certainly recommend you to anybody that wants customer service.The £175 was a good sweetener as well. R EVETTS.
Happy customer.

I would like to thank first direct for the prompt service outstanding professional bank

Switching over was easy, since opening bank account I have added a saver credit card and loan. Love the easy to use app makes banking on the go simple. I would recommend First Direct to friends and family.

Easy transfer from another bank. Great service from day one, telephone queries dealt with promptly and effectively. App easy to use. All in all just what you want from a bank: easy efficiency and no fuss when dealing with customers.

I decided to move to First Direct after reading other reviews and their cash incentive to switch was very appealing.
Switching was straightforward and they keep you informed as things happen. I have also called their customer service, with no lengthy waits and found them to be professional, clued up and friendly. I have no hesitation in recommending this bank.

Moved over to them from a bank I’d been with for years and everything was so smooth and got £175 for joining! Also have a 7% savings account that you can put up to £300 pm in which is more than my previous bank allowed and was a lot lower rate! Very happy to have moved 😊

Great experience so far. Good customer service and a great App.

I am quite impressed by the dealings I have had with first direct so far having just changed my accounts to them. I have had no reason to contact them at all as everything has run so smoothly.

First Direct have been exceptional in transferring my account. The process was very smooth and without hitch. The £175 bonus for joining is also a boon. Highly recommended.

A simple switch process and brilliant customer services so far; We like the App and are happy with savings, credit card and our other account. We switched 2 months ago and have just been given our £175 switching incentive (having met the criteria) unlike with the TSB who denied our incentive bonus without explaining what aspect had not been met when we moved to TSB from COOP a few years ago. Thank you First Direct.

Changing to First Direct was an excellent decision that I made
They answer the phone so quickly and always help with any problems or issues that I may have. Their app is so easy to use

Can't fault First Direct, made everything easy and seamless swopping banks, easy to use online app, even for someone not great with tech, lots of perks too

Really efficient change over process for direct debits. The app is really simple to use and the interest rates for the current and savings accounts are really good.

I decided to change my account to First Direct and have been impressed since the outset. They transferred everything quickly and efficiently, as was a query I had. The person I spoke to was both knowledgeable and polite. The whole experience has been so refreshing.

Have just changed my bank to First Direct and everything has gone perfectly. Main reason for changing banks as I was fed up talking to AI at previous bank. I know now that if I have a problem a human will help resolve it and will be far quicker than AI.

I had been loyal to my previous bank for over 30 years despite a number of issues. Then I'd had enough and, going by other customers reviews of First Direct, with a financial incentive and a decent savings account attached, I made the change.
The whole process was seamless with an excellent use of technology, easy to use even for a non-tech person like me. The accounts were set up, everything was swapped from the old bank with no problem. The incentive payment was swift; the regular savings account is automatically topped up and the layout of all the transactions past, present and future are all displayed clearly.
I only have one question remaining. Why didn't I do this a very long time ago?

Excellent online bank, very good app easy to navigate.rang them a couple of times with queries and was met with true professional help.and wasn't waiting for person to answer