first direct Reviews 38,390

I had been loyal to my previous bank for over 30 years despite a number of issues. Then I'd had enough and, going by other customers reviews of First Direct, with a financial incentive and a decent savings account attached, I made the change.
The whole process was seamless with an excellent use of technology, easy to use even for a non-tech person like me. The accounts were set up, everything was swapped from the old bank with no problem. The incentive payment was swift; the regular savings account is automatically topped up and the layout of all the transactions past, present and future are all displayed clearly.
I only have one question remaining. Why didn't I do this a very long time ago?

Excellent online bank, very good app easy to navigate.rang them a couple of times with queries and was met with true professional help.and wasn't waiting for person to answer

Very good app, very helpful customer service, five stars all round.

I have banked with first direct for years and it was fine. Now my bank account is frozen and I was treated like a criminal, when I rang up. Told I couldn’t be verified.
Thanks for the reply I rang twice today and I don’t wish to be treated that way ever again.
I wanted to complain and was told because I couldn’t be verified there is no way I could complain or speak to anyone else.
I also sent two emails no reply.

Got refused opening account that I wanted to use for savings what a bunch of snobs

Joke of a bank
Never been over CC limit and suddenly they halve it
I used my O/D and I get calls saying they are here to help me get free of the overdraft, again never went over it
I’m done with them

This is a message for Lauren who responded when I made a complaint

I was not allowed access to the number you gave me 0345 100 100 so unfortunately have been unable to talk to you
Maureen Durrant

The app is easy to use and to navigate around.

Recently transferred my bank account to First Direct Very efficient and straight forward, it was an easy and problem free transaction. I like their app too, simple to use and does everything I need it to do. I also received an added bonus amount just for joining them which was paid promptly into my account once all conditions had been fulfilled. So glad I made this change.

Still
excellent I had a problem with my private pension credit did not show the amount was correct but the credit did not show I've strength on chat and within seven minutes it was updated and corrected thank you unlike sky who have now moved abroad to call centres in India Pakistan South Africa and nearly impossible to talk to anybody in England so First Direct Steel stay loyal to customers in the UK thank you

The experience is not just one date. I have been using First Direct since my first job, I am 78. (Used to be Midland Bank). I have never had a problem but if I need someone to talk with the person on the other end is quick to answer my call, supportive, generous with their time, understanding and efficient. I always come away from the phone totally confident having used their service.

I've been with First Direct for years and their customer service is fantastic. I've never had to wait ridiculous amounts of time holding when i call them and the Agents are always really knowledgeable and helpful. I called them recently to close a couple of accounts i no longer use and it was the same great experience.

fd make everything very easy, great customer service, the app is easy to negotiate,

Amazing customer service. Straight through to a friendly and helpful First Direct staff member within minutes. My query was answered quickly and efficiently. I’ve been with this bank for 3 decades and this has been my experience every single time I have telephoned for assistance with anything relating to my account. I can honestly say that I can’t recommend them highly enough.

Staff were very helpful and understanding and I am very grateful for the continued support my First Direct Bank offers me , Thankyou 🙏

Good to see a bank that has a simple App. Easy to get into- no counting on your fingers which letter is character 7. This has a simple 6 digit number code to input and you're in!
Been with a few banks and they hit you with everything in their Apps that it gives me a migraine. Only had a small issue back at the beginning that was dealt with quickly, so can't speak much about customer service. Through looking at reviews though, it rates as one of the highest rated banks for customer service. Great switching offer too that's been on for a long time. Would highly recommend.

I moved my account to First Direct after receiving bad service from the Royal Bank of Scotland. During my time banking with First Direct I have found the service to be first class. I was recently scammed and First Direct listened with care and provided a way forward.

Best bank for customer service.
It's easy to speak to a real person 24 hours a day 365 days a year!
The app is also very easy to use.

I have been with many different banks ove the years, but not one compares with first direct. UK based staff who are knowledgeable, helpful and friendly and sort the issue out quickly. Its just like phoning a friend, in my experience. This is one bank I will never leave!