The online account doesn't have a feature to update or change the direct debit account that I was able to find. Upon getting through to Becky via the online chat and advising I wanted to update my DD... See more
Company replied
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Review summary
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Reviews shaping this summary
Fantastic experience today with F2P. I spoke to Lori and also to Miz and both were excellent at advising on my queries in relation to my renewal. Lori in particular spent a good deal of time with me r... See more
Company replied
Exceptional experience with your live chat function and Lori Butler’s ability to help me in a quick and friendly manner. I couldn’t work out how to pay for my annual renewal and didn’t have the time t... See more
Company replied
Was not made to wait too long before I got through on the phone (in contrast to so many companies who do not employ enough people!). Mike was very business-like but also very personable in confirming... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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nice service
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received nice service and had a positive experience with us. Your feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found the service helpful and informative, and that we were able to help you find a great deal. Your kind feedback is very much appreciated.
Dennis was very helpful in talking me…
Dennis was very helpful in talking me through the process and getting my cover sorted quickly. One less thing off my list after moving. Thank you.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Dennis was so helpful in talking you through the process and getting your cover arranged quickly. Moving home can be a busy and stressful time, so it’s great to know we could help take one thing off your list. Your kind feedback is very much appreciated and will be shared with him.
The staff member that dealt with my…
The staff member that dealt with my enquiry was very helpful and very polite, also was done very quickly.
20 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that your enquiry was dealt with quickly and that our advisor was both helpful and polite throughout. Your kind feedback is very much appreciated and will be shared with the team.
Great customer service!
Oscar Bushell was very kind and helpful, he explained everything thoroughly and worked very hard to try to find the right plan for me at the best price! Would definitely recommend!!
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Oscar was so kind and helpful, taking the time to explain everything thoroughly and work hard to find the right cover for your needs at a competitive price. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with him.
Wesley has been dealing with an issue…
Wesley has been dealing with an issue for me and has been communicating with myself and Abacus, keeping me update at all times. He also has excellent people skills and acts in a friendly but professional manner at all times.
22 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Wesley has been able to support you throughout this issue, keeping you regularly updated and liaising with both yourself and Abacus to help move things forward. It’s great to know his friendly yet professional approach and excellent communication skills have made a positive difference. Your kind feedback is very much appreciated and will be shared with him.
Reply from First2Protect
Thank you for your review. We’re pleased to hear you received good service and had a positive experience with us. Your feedback is very much appreciated.
Rosemary was incredibly helpful and…
Rosemary was incredibly helpful and took the time to explain everything about my home insurance in a clear and easy-to-understand way.she answered all of my questions without making me feel rushed. Her friendly and professional approach made the whole process straightforward I would highly recommend Rosemary
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosemary was so helpful and took the time to explain your home insurance clearly and in a way that was easy to understand. It’s great to know she answered all your questions without making you feel rushed and that her friendly and professional approach made the whole process straightforward. Your kind feedback is very much appreciated and will be shared with her.
I had pleasure talk to Joel who’s…
I had pleasure talk to Joel who’s guided me through switch over of my insurance, which all went nice and smoothly. Will use his service again im the future.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Joel guided you through switching your insurance and made the whole process smooth and straightforward. It’s great to know you were happy with the service you received, and we’ll be sure to share your kind feedback with him. We look forward to assisting you again in the future.
Charlie who dealt with my call very…
Charlie who dealt with my call very helpful didn’t push me in to buying very helpful spoke what was given and if I needed or not very helpful and polite and addressed me by name all the time
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Charlie was so helpful and polite throughout your call. It’s great to know he took the time to explain your options clearly, helped you decide what was right for your needs without any pressure, and made the experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
The representative was very…
The representative was very knowledgeable, informative and friendly.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our advisor was knowledgeable, informative, and friendly throughout your experience. Providing clear guidance and excellent customer service is what we strive for, so your kind feedback is very much appreciated.
Advisor LJ was helpful and clear about…
Advisor LJ was helpful and clear about the policy l was interested in.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that LJ was helpful and took the time to clearly explain the policy you were interested in. Your kind feedback is very much appreciated and will be shared with him.
Very happy with all the info provided…
Very happy with all the info provided ,asst helpful able to answer all my queries
14 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you were happy with the information provided and that our advisor was able to answer all of your questions. Providing helpful, clear guidance is what we strive for, so your kind feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Wesley provided excellent service and made your experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
Dealt with my call with efficiency
Dealt with my call with efficiency, clarity and warmth.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that your call was handled with efficiency, clarity, and warmth. Providing a friendly and professional service is what we strive for, so your kind feedback is very much appreciated.
Excellent customer service, Ines
Ines was really professional, polite, well informed and answered my queries perfectly, a credit to your organisation. Thank you.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Ines was professional, polite, and knowledgeable, and that she was able to answer all of your queries perfectly. Your kind feedback is very much appreciated and will be shared with her. Thank you for taking the time to share your experience.
The customer service agent was…
The customer service agent was friendly, knowledgeable and efficient. He answered my queries very quickly and to my satisfaction
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our advisor was friendly, knowledgeable, and efficient, and that they were able to answer your queries quickly and to your satisfaction. Your kind feedback is very much appreciated and will be shared with the team.
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found our advisors informative and easy to talk to. Providing clear, helpful guidance in a friendly manner is what we strive for, so your feedback is very much appreciated.
Alan was polite and helpful.
Alan was polite and helpful.
Explained and answered all my questions
20 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that Alan was helpful and polite, taking the time to explain everything clearly and answer all of your questions. Your kind feedback is very much appreciated and will be shared with him.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found the service attentive, professional, and kind. Taking the time to listen and understand our customers’ needs is very important to us, so it’s great to know you had such a positive experience. Your feedback is very much appreciated.
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