Firetrap Reviews 72

Horrible quality,such a cheap materials for so big price-it hearts.Even in China the bad quality is good comparing with this one.Do not buy from them.Shame

Had to replace a Firetrap jumper that was damaged in a car accident with like for like for insurance purposes- ordered on line - charged full price plus 4.99 postage ( for one jumper) but on receipt the price tag was less than 1/3 what I paid - their response was slow and so Full of weasel words and just generally non- customer friendly that I will never buy their products again- it was never about wanting a refund- it was about transparency and doing the right thing - not leaving me feeling ripped off -
Reading the other reviews it seems this is not a one off experience
With so much choice on line these days - i will not be buying g from them again - and do not recommend their customer service at all.

I purchased a hoodie which I paid £60 for plus £6.95 postage. On receiving the item it had a sale sticker on it for £25!!! I emailed them to be asked to wait 3 working days for a reply. I have since emailed twice more and have waited 10 days and still received no response. Shocking customer service and terrible for over charging!

Bought a jacket back in October. Returned due to being to small and asked for a larger size.

Received an email on 02 Nov, advising that the size was not available and I would receive my money back within 2-5days.

After a few emails from me, I have yet to receive this money.

Now in the hands of my credit card company.

Be careful!

Bought Firetrap Dawn trainers not cheap they sell them for £99, and they are so badly made its shocking. After a month the shoelaces wore through the holes. If I kept the box I would take them back to sports direct. I wasn't expecting this, I will never touch firetrap footwear again.

I've bought a firetrap coat for my daughter. It's so good, comfortable, warm...she's saying! Looks perfect on her. I was lucky, was on sale from £70 to £35! Highly recommended.

I searched info online about this brand and I am surprised to find all these negative reviews. I have been buying Firetrap through Sports Direct and I’m very very pleased overall. You just have to pay attention in materials.

Throughout the years I have bought:
A leather pair of flat sandals that goes strong for the 3rd year (with a small repair), an amazing pink duster coat (I wish I had managed to also buy it in black), my favorite black denim overalls (I own them for more than 3 years), my favorite bathing suit that I bought for 12 euro and it’s like new, black earmuffs that I loved and sadly lost. I can’t think of anything that was a huge disappointment. I never even had problem with the sizing.

I had a pair of boots. Not so cheap £70 ish. They looked good and felt good. Only lasted a few months. Sole split accross base with little wear. Uppers were fine though. Had a few pairs of trainers and boots from the same sports outlet !! and all fell apart. Dont go there. Save your money.

*** AVOID, AVOID, AVOID!! ***

Firstly I have recieved my order and I know this not a necessity given our current circumstances and so thanks for your continued work. I am not happy with a couple of thing's.

1. The items aren't exactly the same as what I ordered. To be more specific the logo/ emblem is different but I will accept this as me being pedantic.
2. The black t-shirt I ordered is actually Navy, I wanted black. Maybe its because they look similar in colour or maybe I chose the wrong code when placing the order. Again, I'm willing to accept this.
3. This is the main point here. I paid £25 per item and then shipping fees. After opening the individual t-shirts, not only are they priced on their labels at £19:99 each, they also have a sale sticker on each item priced at £10 each. I am not happy.

Why was I charged £25 per t-shirt when they are in fact only £10 each?! And why antagonize the customer by sending the items out with sale prices on?

I paid £79.99 (including delivery (for these t-shirts which should have been actually should have £34.99 instead and as per the pricing on the items that I've purchased.

Please can someone arrange a refund of the difference to the sum of £45 please otherwise I will be returning the t-shirts.

Thanks for your time.

Kind regards
Mr Murray

Bought a firetrap coat for Xmas last year and have had to stitch the coat in 4 separate places where the thread has broken and started to come undone. Coat is rarely worn, only in the really cold weather.

Bought a pair of firetrap trainers . Wore them once and they have rubbed and caused blisters.would not recommend this product .

Bought firetrap cabina boots about 4 months ago for work (20 hours a week light work) the heel has detached on the right boot and the front of the left boot. Gutted as they are a really nice design, but very POORLY made. Unfortunately Will not be buying firetrap footwear again :(

Even after placing a gel sole inside these boots are not comfortable to walk with as they feel though underneath. There is no arch support and for the rest I feel almost like I am walking barefoot.

Very disappointing shoes. School shoes that fall apart after a month? Surely not fit for purpose!

Bought a pair of firetrap shoes which were £100 reduced from near £200 in the sale. After four months of light (office) use one developed a hole in the sole, shortly after the other did too. Under the incredibly (paper) thin leather sole was cork or similar so no strength and cracked, immediately letting in the water. Therefore after 5 months, the shoes are useless. AVOID AT ALL COSTS. Their customer service claims four months is acceptable usage and will not refund!!! Really, if that is what is acceptable then they have an amazingly low expectation of their product quality. Useless! Still challenging customer service so I will update if they decide to refund and put the situation right...

If buying Firetrap shoes only buy the Made in Portugal ones. They are amazing value for money. I bought a pair for £23 when identical are going for £250 but have a different logo on.

Do buy form this company

i purchased 3 vest tops from this company worth £87 only to find that i can get it half the price from sports direct who own the fire trap brand it was also cheaper with USC and house of Fraser again owned by sports direct. even after accepting i had made a mistake they had the audacity to send the items to me with the sales stickers on them absolutely fuming about this.

you can not even get in contact with customer services from any of the above mentioned brands/company's so i had to contact PayPal to get half of my money back, i am now waiting a response.

Do not buy from this company!

Bought 2 firetrap t shirts today in Sports Direct ..AYR..was NOT allowed to keep the wooden firetrap hangers and they were snatched bacj..U have bought clothing elsewhere over the years and have always got hanger fir item.Its part of firetrap experience to have the hangers.whats going on nasty assistant said they were like gold..

bought a pair of firetrap boots early last year, have worn them a few times but always in fine weather, put them on this evening (19-07-19)
just walking down the road, and the heavens opened up heavy rain.
the firetrap boots started to let in water. will not buy firetrap products ever again.

I bought 3 pairs of Firetrap boots, all in the sale. Two were the same design and came apart in 3 months, with the heel detaching and splitting. The third pair started to separate but in a different area. All of them started to disintergrate at approximately the same time. Unfortunately, I only retained proof of purchase for the pair I bought online, and received a full refund.

All told I spent less than £100, but I would expect even cheap footwear to be more robust.

Sorry Firetrap. Nice looking boots, but never again.