While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolute waste of time. Thier initial onboarding email says they only need a few identification documents. 2 weeks later expect to still be sending them things. Then, for no reason they just rejec... See more

Rated 2 out of 5 stars

Bank transfers Incoming and outgoing are done at around 9am and 4pm each day Monday to Friday so faster payments don't apply I've had numerous Payments sent to me over the weekend which are me... See more

Rated 1 out of 5 stars

They are not bank but they steal money by taking monthly fees.. also if you request any of their security documentation they have no clue of what we are asking. For example, they company is not even I... See more

Rated 5 out of 5 stars

Great bank for digital businesses! We’ve used Fire for 3 years now and they are such a useful bank backed up by a friendly and responsive team. They’ve helped us with many items and are easy to reac... See more

Company details

  1. Financial Institution

Information provided by various external sources

Dual-currency business accounts in Sterling and Euro with Mastercard® debit cards and 24×7 Foreign Exchange.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Support

We are with Fire Business. They seem to have a great Customer Support.

If you know what you need, Fire can be an asset even though they don't dole out their accounts to everyone like candy.

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Great service since 2017

I work with Fire.com since 2017. The bank fees are low, the customer service is responsive and the online banking is secure. I definately recommend their service !

4 May 2022
Unprompted review
Rated 5 out of 5 stars

Simple to use, quick support, no drama

This is the second business I have used Fire for and their user experience on their mobile and web app is very good and their support is both quick & enthusiastic I contrast my AIB experience (which has consistently been negative for the 11 years I have used them) to business banking with Fire which has been a positive experience. This is what business banking should look like: Simple to use, quick support, no drama

3 May 2022
Unprompted review
Rated 2 out of 5 stars

Disappointing user experience

Disappointing user experience. Not the smoother well developed products coming from competitors. It doesn't feel or look like any time went into the design or how it's used. Tried to give feedback to this and was ignored.

30 April 2022
Unprompted review
Rated 5 out of 5 stars

Whenever I have an issue (which is not…

Whenever I have an issue (which is not often) the customer service response from Fire is amazing and puts my personal banking provider to shame. Highly recommended and extremely happy with my choice to make them my company bank account provider

27 April 2022
Unprompted review
Rated 1 out of 5 stars

This company is a load of scamers they…

This company is a load of scamers they tell u that your loan was approved and then look for 180 euro Handley fee when u pay it u get ace mail looking for 199 euro for insurance or the loan wond be released it's a scam stay away from them ther won't even return my 180 euro after they say it wood be total scamers if u new about it y did yous not do aney thing about it I was rob and have Notting left to buy food for my kids they will not have dinner now till I try get money for food

26 April 2022
Unprompted review
fire.com logo

Reply from fire.com

Hi David. Fire is a regulated Payment Institution offering digital accounts with cards and payment services to our customers. Fire do not offer loans and never ask for payments to cover costs. We have been made aware that our name and address have been used to offer fake loans. If you think you have been the victim of fraud, please report this to your local Garda station.

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Whenever there's an issue, it is dealt with fast and professionally. Had a special request and they did their best to help us deal with it.

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Applied for a loan got approved

Applied for a loan got approved . They asked pay money for documentation 104euros i paid them . They asked to pay tax fee i paid the 150euros . They told me i will receive the loan on that day and I never received ...

3 April 2022
Unprompted review
Rated 5 out of 5 stars

First time I experience a bank reducing…

First time I experience a bank reducing their fees because of proper, successful management !! Never had to complain....the only regret I have is for money transfers outside the SEPA area....did find any alternative solution....but was complicated

23 March 2022
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, precise and efficient. It's rare today and we must not hesitate to say so when it is found. B-H.

22 March 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look