FILA Reviews 

Dont buy clothing from FILA AUSTRALIA online.

I bought a pair of shorts size L. Too small.
So I paid $10 in postage and returned them in a perfectly good Australia Post cardboard box parcel and requested size XL.

FILA claim they "never received the shorts" so bad luck.

My loss they said.

No offer of any compensation, nothing. Gone. Too bad.

BUY WITH EXTREME CERTAINTY ONLY FROM FILA

Sure, we all like their products, and we are happy to buy them at discounted prices. No problem so far. Just be eyes wide open that the service that follows to deliver you the correct product is seriously lacking. So once you buy, sit and hold your breath and hope it arrives and hope it fits. Else you are in for a nightmare.

Decided to return shoes due to its extremely poor quality, and they did not give me full refund?
Basically I spent so much money to end up with nothing.
Their costumer service and their whole system is a joke.
Do yourself a favor and never buy from their website, it’s not worth it.

I'm a faithful customer to Fila website. This is probably my 6th or 7th purchase. Last two times have requested simple requests same day order requests which could have easily been accommodated if Fila wished. One was cancel an order within 15 minutes of making it. The second was changing a form of payment a couple hours of purchase, order has not been processed yet, nor left facility. Both times Fila waited a full 24 hours then told me hell no can't help you. Fk the customer evidently correct Fila? Yeah.

After 11 weeks holes had begin to appear in the soles of my trainers meaning I couldn't wear them in wet weather. I only wear them on weekends so its a bit early for the soles to be wearing away. Very disappointed and I won't be purchasing FILA shoes again.

The shoes are hard inside, not as comfortable as they look - I bought the women's Orbit Zero. Also.... I am a USA woman's size 10.5, EUR size 42. Their size chart is wrong. And the shoe itself says it's a size US 11, but in reality it fits more like a 9.5! It just barely fits me, and there is no room for an insole or thick socks, 11 is their largest size in this shoe. Plus, they don't accept returns for sale items. So I'm happy... but I'm so glad I did not trust their sizing chart!

very poor service, bought a pair of shoes online, 7 days no delivery, upon enquiering I was told Fila cant send the shoes because of their condition ...no futher email correspondance, overall very poor

Very poor quality shoe. Sole falling off after just 2-3 months of daily walking only. Shoe is Fila Memory go the Distance.

Had a very bad experience. Brought a pair of shoes. Hiring my feet not able to replace. Called customer service no position response, emails no positive response. Will never buy again

I bought 4 months ago a pair of FILA shoes and now the leather start to tear already and the stitching is already opening. I have send twice a mail to the customer service but still no reaction 😕

It's my 1st time to buy Fila shoes and I like the color white, it is pleasing to the eyes but you need to wash it every time for you be comfortable and clean.

I ordered 3 shoes the Disruptor wedge, Neon green,black,white. i tried the shoes at home for 15mins and it was fine. i am actually size 7.5 but i read some reviews said that the shoes kind of not true to size. so i got he size 8.i worn mine 2 times, thinking that just need to be break in may be. But my feet got so sore, and one of my toe got blister. i called the FILA. it won’t let me exchange it, nor return it, because it was worn. but what i’m saying is, i am not planning to return this shoes, i bought 3 pairs because i like the style, my white one my daughter worn it once and it hurt her feet too, mined i tried it twice. it’s so dissapointing. i will never buy shoes from this company, this is my first and last time buying a shoes from this company.the 2 pair i just wasted my $209, because no body can wear this shoes. The customer said it was worn, of course i worn it because that’s the purpose of buying it. but i did not know the shoes will be tight. when i was wearing it for 2hrs, it was fine, till after like 8-9hrs it really hurt. Bad company for a shoes. i don’t recommend buying shoes from this company. the black one i did not use, so i guess that i will return.The black shoes my daughter want to keep it, so may be this one i will just exchange it. But i will never never recommend buying shoes from FILA.

I bought a shoe online they send me a wrong size now they won't let me return. Don't buy

Don't trust this company, they advertise a price & then not honor that price, BAD customer Service

My lovebrand. Especially shoes are amazing. Its lasts long and stay white for very long time.

The shoes caulity and design is outstanding. The prices is is great and very affordable. All my shoes make a statement when I wear them. At the end my wife love them.

Shoes are pulling apart after 3months.p... ss poor quality!!!

Do not bother ordering online. Buy in actual stores nearest your place.

I would give this store minus points If I could.

Purchased shoes online however needed to do an exchange as per fila's exchange policy however when we went into the store was rudely told by staff that we would need to spend the same amount as they wouldn't honour the store policy as we purchased online.
We explained to staff that this is an ACCC breach to which staff said bad luck!

So after lodging a complaint online we got Kate McNab (Online coordinator)who basically LIED and said staff were new and getting trained (BIG FAT LIE Kate McNab WE HAVE BEEN GOING TO THIS STORE FOR YEARS AND THE MANAGER AND GUY WHO TOLD US BAD LUCK HAVE BEEN THERE FOR 2 YEARS MIN)

Kate McNab ADMITTED THAT WE WERE CORRECT!!

After asking for a small credit to compensate our extra spend was told by Kate Mcnab that a credit was not appropriate in this matter I guess being given FALSE information is appropriate to Fila!

Have registered a complaint with the ACCC!!

Very let down as up until now we were loyal customers!!

unbelievably bad customer service for a well known brand.

I ordered my items off the website. Paid my money, got my confirmation email.

They then CANCELLED MY ORDER without any prior notice and gave me two different reasons.

One was an email saying I'd paid in the wrong currency? The other was "due to unforeseen circumstances".

I had to go back and reorder again. It's two weeks later and I've had no notification of dispatch. Sent 3/4 emails asking where my order is - nothing.

I would get better customer service from literally any other major or small brand.

Won't be spending money with this lot ever again.